Google Nest Community

06-25-2024

For the last several days, emails are not being sent for replies on subscribed-to threads. And if I post a reply on a thread, and someone responds to that, I am not receiving an email notifying me of that reply, nor are those replies appearing under ...

06-22-2024

When visiting the beta "Public Preview" home.google.com website using the Firefox browser on a Mac with macOS Sonoma 14.5, all of our 1st gen and 2nd gen cameras and doorbells are now falsely reported as "Camera idle", but clicking "Live video" for e...

05-13-2024

The AQI reading that is displayed on the Photo Frame screen and on the Home Control screen on our Nest Hubs and Nest Hubs Max is NOT current, but represents the reading from over 4 hours ago. This has been particularly noticeable with Canadian wildfi...

07-20-2023

It seems some customers have difficulty--when using the "Contact Us" page--in getting to the contact options so they can actually talk to Google Nest Support. Here is a suggestion. (I've augmented @David_K 's instructions slightly.)1. Go to https://s...

06-21-2023

For the second day now, our two newer cameras, the battery camera and the 2nd gen indoor camera, which get installed in the Google Home app, are NOT viewable on home.google.com using the Firefox browser. Turning the cameras on and off does not help, ...

@Mauri13 This is a known defect with the 1st gen Google Nest Hello Doorbell. There is a small internal battery whose purpose is to provide power to the doorbell and its camera during the instant when the doorbell button is pressed and power is divert...

@valentea1 Is this a brand-new install of a 2nd gen Google Nest Doorbell? If so, are you using the instructions below? If so, what DOES happen when you try to install?https://support.google.com/googlenest/answer/12570869

@vr23n0 I don't know why your cameras "dropped off the Nest app", or exactly what that means. When we've had power outages, we sometimes have to unplug one or more of our cameras for a minute and then plug them back in before they'll come back on. Bu...

@JZmee The only option is to invite family members to join your Google Nest "home", which gives them full access to all of your Google Nest devices:https://support.google.com/googlenest/answer/9155535

@Colleenkrasz One of the limitations of 2-factor authentication is that, when changing phone numbers, you need to temporarily turn off 2FA before changing your phone number, and then turn it back on after you have your new phone number.You can try He...

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Home.google.com falsely reports all cameras as "idle" in Firefox browser on Mac

AQI reading displayed on Nest Hubs is from 4+ hours ago

Using Google Nest's "Contact Us" page to contact Support

Newer cameras no longer viewable on home.google.com when using Firefox

Re: Nest doorbell camera

Re: Can’t add nest doorbell to google home on my iPhone

Re: Camera is always mine but claiming it belongs to another account

Re: Sharing my doirbell with family

Re: Changing password without having the phone number