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Nest Protect

Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 92587 Views
  • 243 replies
  • 7 kudos

My nest protect has died

So its been 9 years and I got a "no longer working" error (unit expires 10/2025) and its $150 for a new one, does Google / Nest have a Trade in of any kind (with a discount for a replacement?) - 'normal' smoke detectors are $35 and last 7 years, how ...

Macgeek by Community Member
  • 40 Views
  • 0 replies
  • 0 kudos

Resolved! Cannot log in to existing account

My partner knows login details but 2step verification sends to his old non existent phone, unable to get past this, any help is welcome.

Debs0 by Community Member
  • 60 Views
  • 1 replies
  • 0 kudos

Cant get into account

I am unable to get into my account as I have forgotten password and the 2 step verification does not work as I have a new phone number

RJC23 by Community Member
  • 50 Views
  • 1 replies
  • 0 kudos

Turn off sensor

So I purchased a house that has the protect smoke/co2 alarms. I set them all up which went fine. But I am having work done in the home. Where there is going to be a lot of dust from sanding. How do I disable the sensors so that they won’t go off whil...

Protect will not go online

My Nest Protect has never gotten past “Offline” in the set up. I have done all their steps . The modern/router is giving a 2.4ghz signal but the Protect/app won’t pick it up. Super frustrating waste of time!

Eddy5 by Community Member
  • 133 Views
  • 8 replies
  • 0 kudos

New wifi connection issue

I got a new wifi at home... No matter what I do my nest won't connect to it. I have reset the protect, I reinstalled the nest app, I tried hitting the WPS button on the wifi... I followed all and any instructions I have found online and nothing is wo...

Aereadne by Community Member
  • 127 Views
  • 3 replies
  • 0 kudos

Nest Protect failing AGAIN

I bought 5 2nd gen Nest Protects in 2021. They are supposed to last 10 years. I have now had my SECOND one fail after less than 3 years, conveniently out of warranty. I replaced the one but am giving up on Nest. I refuse to keep buying new Nests ever...

Scott1 by Community Member
  • 121 Views
  • 2 replies
  • 0 kudos

Nest Firealarm/Protect RMA wrong ship to address

My nest firealarm start malfunctioning so I called today morning and customer service created RMA request. They send me a link to start RMA process which included step to create replacement order. Even though I had give correct address to customer se...

sst by Community Member
  • 259 Views
  • 5 replies
  • 0 kudos
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