Newer cameras no longer viewable on home.google.com when using Firefox

[MplsCustomer]

For the second day now, our two newer cameras, the battery camera and the 2nd gen indoor camera, which get installed in the Google Home app, are NOT viewable on home.google.com using the Firefox browser. Turning the cameras on and off does not help, nor does "Retry".  It says "Couldn't load video."  Until now, both cameras HAVE been viewable on home.google.com using Firefox since late Oct. 2023.

Both cameras ARE still viewable in the Google Home app. And all of our older cameras and doorbells, which are installed in the Google Nest app, ARE viewable on the home.google.com website.  And if we use Chrome,  both of the newer cameras are viewable.

[AzFm]

I'm searching for a solution to this myself. I've narrowed it down the source of the issue specifically to Firefox version 114.0.1 that released on June 06, 2023. Previous build's of Firefox seem to work fine.

[MplsCustomer]

@AzFm 

I'm on Firefox version 114.0.2.

[AzFm]

Yes, I should've specified 114.0.1 and later. Did you update Firefox just recently?

[SeanH]

im on 114.0.2 and it still has the issue. Chrome works fine. Its only happening with the newer Google cameras and not my older Nest ones.

I tried incognito mode for Firefox and tried messing with a bunch of settings but fixed nothing.  guess ill use chrome for the cameras for now.

[SeanH]

i tried the beta firefox 115.0b9 and same issue still

[EmersonB]

Hello everyone,

@MplsCustomer and SeanH, thanks for bringing this up and we appreciate you sharing your thoughts here. It's good to know that they're still viewable using the older version of the Firefox and the Chrome web browser. We'll take note of this and ensure that we'll learn from your experience as we continually improve our products and services. In case you have other tips or suggestions, feel free to chime in in this thread.

I appreciate the help, AzFm.

Regards,

Emerson

[MplsCustomer]

@EmersonB 

This is still broken on Firefox 114.0.2.

[MplsCustomer]

I just checked again using Firefox 114.0.2, and the problem has been fixed. Our battery camera and our 2nd gen indoor camera can once again be viewed in Firefox on home.google.com.

Thank you!

[SeanH]

the issue is fixed for me as well, still the same 114.0.2 version of Firefox

[Lance_L]

Hi everyone,

I’m glad to hear that the issue has been fixed for you, MplsCustomer and SeanH.

@AzFm, can you also check if the latest Firefox update solved the issue for you? Let me know, and I'll be happy to help.

I appreciate the help, EmersonB.

Best,

Lance

[MplsCustomer]

@Lance_L 

It was corrected on Google Nest's end, NOT on Firefox's end.

[Lance_L]

Hello folks,

Thanks for the follow-up information, MplsCustomer.

@AzFm, I wanted to check and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

[EmersonB]

Hello everyone,

It's us again. I'm bumping up this thread to ensure that everything is covered. Don't hesitate to post here if you have more questions or concerns.

Thanks for answering, Lance.

Best, 
Emerson

[EmersonB]

Hey there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks, 
Emerson