Google Nest Community

So after reporting issue of unit failing to connect to Wi-Fi told to send back and a replacement will be shipped out, unit duly boxed and shipped yesterday -Just got this telling me they want the heat link back as well. This is a total joke the unit ...

Nest thermostat dropped off the Wi-Fi over night (EE), tried every reset and connecting via hot spot, gives error can’t see wifi - network May be hidden or too far away - nothing moved, everything else fine on the router. Have followed all trouble sh...

01-05-2023

New install 1 week ago- only schedule is set from 17.45 to 21.30 each day set to 16 degrees. Following all turned off;Auto schedule offTrue radiant offHome/away offother settings leaf is set readyeco temp set to 7.5safety temp 3Heating is firing up a...

Still chasing mine! They had it back on 21st - as of this morning still processing, I really don’t think they are consistent with anything.

with hindsight given the age of my unit, as still under warranty I should have contacted Boxt who did the install. So in my case they have now agreed to send the whole box and for me to return the New heat link directly back - that’s if the new therm...

Check advice on here, I like an idiot got duff info and told to send back which I did and now told I need to also send the heat link back, been on phone 2 hours trying to get solution 勞勞勞

yes in Uk, installed by Boxt just over year ago.

thanks yes Uk and installed by Boxt

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Re: Nest thermostat wont connect to WiFi

Re: Nest thermostat wont connect to WiFi

Re: Nest thermostat wont connect to WiFi

Re: Thermostat DUFF info Total joke!! Unit faulty won’t connect to home Wi-Fi part 2

Re: Nest dropped off router over night - can’t reconnect