A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
Hello Community! This June, we are going in on all things Jira Service Management. Throughout the month, we’ll provide Community members with a ton of fun opportunities to learn more about Jira Servi...
Hello everyone! 👋 We’re excited to announce a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 ...
Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the powe...
...ead of Atlassian Corporate Engineering, and Jeremy Cooley, Product Marketing Manager for Jira Service Management, to chat about: Tried and true practices that helped Atlassian HR maintain and g...
Hi Community Leaders! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ Passcode: v...
Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
Body: 👋 Hello Atlassian community! Watch our incident AMA on-demand! https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEg...
Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
We've started rolling out the ability to create and manage multiple help centers to new and existing Jira Service Management Cloud customers. By the end of August 2024, all cloud customers on P...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
In the realm of home improvement and professional craftsmanship, having reliable tools is paramount. One company stands out as a beacon of quality and innovation, particularly with it...
Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
Hello everyone. I'm setting up a new scrum board on Jira and I'm having some issues trying to set the Squad field on the cards. There are some options that were created before (not by me, since it's...
Is there a way of creating a automated notification to the service desk team when a request notification fails? I have a couple of email addresses that I have been testing my set up with and one o...
Hi, Currently, we are using the Jira service management Free plan, we want to change the plan to the Standard plan with an annual commitment with 10 seats. On the billing page, there has been ...
Is there a way to have a sound notification when a new ticket comes in for a certain project? I have looked everywhere in the settings, but I cannot seem to find anywhere you can do that. I wanted to...
Noticed that the "search" in the navigation bar (this one) in Jira Service Management Cloud doesn't check the reporter field when you search. So if I search "John Smith", I only see tickets ...
Currently, customers have the opportunity to generate requests from the Assist application. When displaying custom fields from simple lists, it does not display complete information. Does anyone else...
Is it possible to set up queues for employees so that an employee receives one ticket at a time based on their skills and if they have set their status to 'ready'
I'm often on a web page (we use Firefox for the most part) and would like to create a Jira issue with simply the URL of the page I am on as the summary. I've not found a way to do this but vaguely r...
Perhaps some kind of table format. Specifically, I need to know which person spent how much time completing tasks and the time of status changes. If anyone has encountered this, I would be grateful f...
I have set up an automation that sets the priority of an incident based on the impact and urgency, following that I want it to send an email to the support mailbox with the summary, description and p...
Hello All, We are new to Jira and have signed up for Jira Service Management & Confluence. For some reasons, we created a new instance and transferred our data from the first instance (C...
We have three different Jira Service Manager to act as helpdesks. We want our platform users to single-sign-on to the respective help desk based on their platform profile. We are using Salesforce as ...
In other words, if an agent is configured to use two projects, does that count as one seat or two?
So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open t...
The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation: {{issue.status.changed.date}} {{issue.updated}} I'v...
Hi Team, I have recently been trying to get the customer access portal link for my Jira board, so that I may share it with clients. However, I am unable to do so, and unable to find much help for ...
Good day Everyone, I am stuck with the Automation implementation of the "Allow Customers to reopen...". My Problem that I am facing, is that the Automation works but it sortof ignores the if...
Hi, in JSM, I want to know how to determine the first and last name of a customer from their email address. Currently, I am returning with an email address from a mailing list associa...
Hey There, I would like to configure email requests to raise tickets from the email inbox. Is it possible to connect or use my Microsoft account inbox without providing the password of my Outlook ac...
We have two fields called Severity so I need to select the field for editing within my automation by its ID number. I am not sure how to do so. Any help appreciated.
please email to me as soon as possible
Is there an easy option/method to copy ASSETS from PRODUCTION to SANBOX environment?
Hi, I am using JSM and have internal/external comments. When resolving, we have want to make the internal comments as standard to avoid wrong messages going out. How can i configure this? Thanks f...
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