Ask us your Incident Management questions and join our AMA this Thursday May 16th!

[#1]

Hi Community Leaders!

Watch our incident AMA on-demand!

https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ
Passcode: v67K8&Y0

And read this community post for complete details of this launch: https://community.atlassian.com/t5/Jira-Service-Management-articles/Resolve-incidents-faster-in-Jira-Service-Management-UI-update/ba-p/2665930

Shaun here from the Jira Service Management product marketing team. I’m inviting you all to ask us anything about incident management in Jira Service Management. We’ll answer your questions LIVE at 11 am PST / 2 pm EST on May 16th.

We recently announced the launch of a streamlined incident UI in Jira Service Management Cloud. All operations work (alerting, on-call, incident response, etc) can now be completed inside the JSM UI so teams can promptly address, investigate, and resolve alerts and incidents more efficiently.

Please feel free to ask about:

• The streamlined incident management UI in Jira Service Management

• Our vision and roadmap for incident management on the Atlassian platform

• How and when customers can adopt the new streamlined incident management UI

• And anything else you can come up with!

[J Conners]

What is the value of developer escalation if the escalation tickets cannot be assigned to Service Team (collaborator/developer Jira Software users) members

it's difficult to ping specific teams if we cannot assign the escalation tickets without a JSM license.

[Luke Collins]

Will a recording be shared of this session? I didn't manage to attend but I'd be interested to see it.

[Shaun Pinney]

@Luke Collins Yes, here you go

https://atlassian.zoom.us/rec/share/dxT4uqcHjaGe-vK4YkU4wxPIz3gWDbUfteBdGIO-R-uN9j2XM9sFqdU_08yhAiB6.3yXJ4RhV7ijEgViZ
Passcode: v67K8&Y0