Hello there Community! You’ve probably already heard the good news that the alert, on-call and incident response features are now easier to access in Jira Service Management Cloud. We’ve r...
Is there a way to have a sound notification when a new ticket comes in for a certain project? I have looked everywhere in the settings, but I cannot seem to find anywhere you can do that. I wanted to...
Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
I have a team of 10 members and I have paid subscription of Jira. One of the team member is leaving the organization and I need to change this member with a new member. Can I do it?
Jira is being used for Project Monitoring in our organization. We are also using Instana SAAS as APM for few of our application in production environment. We would like to know if we can in...
Refined Confluence pages has just stopped displaying hosted PDF links as simply linked text. Instead, now these links are all displaying with PDF icons and showing their filenames. now: why thi...
Hello HR professionals! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product te...
Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
A few months ago we announced the General Availability of reports for Assets in Jira Service Management. We’re now pleased to introduce several enhancements to help you gain a better understanding of...
Hello Everyone, I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. Now you can add upto 10 email addresses in each project...
Hi In basic filters I see those fields, trying to understand is that the same thing or now, looks like both of them are the same and related to ISSUE. I'm on the cloud version. I ...
Hi Community, Time flies when you’re having fun! We are officially halfway through JSM June. 🙂 In case you missed it, we’re celebrating all things Jira Service Management (JSM) with a series of ex...
Why does resolved / Done tickets suddenly breach within our perfectly normal working SLA? Normally it functions good, but after half a year, some of our old resolved issues comes up as breached. I c...
While by default Epics are hidden from Team managed boards, is there any hack of some sort that can be done to make them visible for 1 project? [Added whinge] Have to admit I was so excited b...
Is it possible to change the name of a standard issue type (ie Epics) for only 1 company-managed project and not affecting all other projects? (While we are able to do so for a Team-managed pr...
The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
Hello Team, I am using Jira Client SDK which I believe uses JIRA REST API to fetch issues and all. I am have a rate limit of 500 requests per 5 minutes( which by-the-way is not mentioned on any off...
Hi Community! 🙌 The weight of inquiries, tickets, and customers' needs can easily overwhelm even the most seasoned service desk agents, impacting both customers and agents. So here are 10 tips that ...
Hi, I added the swimlane "Canceled" to our board/workflow but when finishing sprint all Canceled-tickets will be moved to the next sprint as they are "open issues" not "completed issues". &nb...
I am having trouble getting Jira Automation to move issues if the issue remains in the status "Open". I want to assign the ticket to user A upon ticket creation. After 15 minutes of the issue not cha...
I want an excel report to see for how many days tickets were in same coulmn such as in QA or In Progress etc.
Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for opt...
Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a Te...
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