The smartvalues, that are listed in the Jira official documentation, such as the following, do not work in E-Mails sent using Jira automation: {{issue.status.changed.date}} {{issue.updated}} I'v...
Hello, I use the Jira ReST API to collect all users with their groups and roles. Therefore, I call the search[1] to get all users and then I call each single user detail page[2] to get the role...
I would like to automatically set the due date of an issue on creation and set it for 30 days pass the created date. For example: Issue ticket has a created date of 1/1/2024, due date should auto po...
Hello HR professionals! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product te...
Hello Community members! For this JSM June, we are hosting an AMA (Ask Me Anything) between June 18th and June 27th to connect you directly with the Jira Service Management product team. This...
Hi Community, I've recently changed the context of a custom field from global to a specific project context in Jira. Now, I've identified that there are still many issues outside the new con...
Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
I am trying to create a workflow that require approvals from two approvers. In all cases, both approvers must approve, but in some cases one approver may want to auto-approve based on criteria includ...
I'm trying to add some conditions to an asset postfunction. Is there any special way to do it? Whenever ill add some groovy conditions it stops working.
I am looking to integrate an IVR solution with my Jira Service Management Data Center Help Desk. Does anyone know how this would be done and/or if there are any IVR solutions that integrate best with...
Hi everyone, This question is a bit similar to my last one: Do the Business Projects in Jira Service Management not have lists, boards or calendars? Or am I just not looking in the right place for...
We have the below script currently used in the JWT plug-in that we need to change to a postfunction in Groovy, ScriptRunner or Project Automation. Any suggestions are appreciated: ...
Yesterday we upgraded Jira Service Management 5.12.7 and today we can see that customfields with long names are written over the input field. Before the upgrade these customfields had a line break. ...
After the Jira upgrade from 8.5.17 to 9.12.7, the same code used before to get the value of Multiple user picker field (textarea field) through value property of Javascript code in custom plugin...
Good morning - in Europe at least... 🌄 Our Service Desk coworkers are feeling some email-fatigue in the the first week after implementing their project. I've purged as many notifications from the ...
Hi everyone, We have a recently taken our first service project live. It creates issues from emails it pulls from a Support email inbox in Outlook. Our old ticket system was configured to move emai...
Hi there, Our manager wants a simple business project to replace the To-Do list he's been maintaining the more long-term tasks that we take care of in our department. I've found that the "queue" vi...
Hello, I was wondering if Atlassian has a ChatOps plugin with GCC High Tenants. So far, it seems like at the moment, that plugin is only available for the standard commercial MS Teams. I'm not sure ...
I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key. So my question is how can i set the NVD integration to use an offlin...
I currently a watcher on a JSM Ticket but the Customer added me as Request Participant as well. When I selected "Don't notify me" in the Customer portal, it seems to have stopped me from gettin...
Hello We are using two JSM projects. One project is Support Channel. and another project is received a pledge for a project. We are trying to scriptrunner create a custom picker that retrieves all...
We need below function (comala workflow function): 1. Create one document automatically by template; 2. Auto move to next state by a fixed date of a month (example 15th each month). Thanks!
Hi, I just start working as an admin Jira service management (Data Center Server). I would like to ask if there ways to learn the scriptrunner and do more practice, like some documentations or books.
Dears, is there any way to create user report about active user in Jira , last access time ,...etc Iam using copy past to excel, is there any way to do
Copied to clipboard
