Press Ganey

Thank you Pittsburgh! We wrapped up another incredible #HXSeminarSeries on a high note with invaluable conversations around #PX with other healthcare leaders who share the same goal of strengthening patient-centered care. A special shout out to our partners, clients, and thought leaders for sparking great discussions and sharing your insights on patient experience at your organizations. We’re thrilled to have shared the day with you! Who will we see next at our HX Seminar Series? ✈️ https://lnkd.in/gFBRn5AJ

People don’t think of their experiences in silos and health plans can’t either. Instead, they must analyze experience data from end-to-end to reduce friction during their members’ journeys and make improvements based on that feedback. Connecting these dots with continuous feedback is health plans’ key to quality improvement. Discover how your health plan can reach your quality rating goals with our latest blog by David Shapiro, Press Ganey’s GM and SVP, Member Experience: https://lnkd.in/gzKXeqBY

This is what we love to see! One of the things we're most passionate about is helping our clients jumpstart their #HRO journeys. That's why we're glad when clients like SUNY Downstate College of Medicine Downstate Health Sciences University are recognized for the strides they're making to elevate their culture of patient #safety and #quality.

We’ve been traveling across the country for our #HXSeminarSeries where we spend time with our partners and clients and share insights about the #HumanExperience in healthcare. Our stops this week: New York and Pittsburgh! This week’s agenda is filled with all things patient experience—exploring trends in patient and consumer experience, AI’s role in CX, brand loyalty, and more! A BIG thank you to everyone who attended, collaborated, and shared their ideas and stories so far. We can't wait to continue the conversation around the country! 📸 Check out some of our favorite moments from our New York session below! Missed this session? See which cities we’re heading to next: https://lnkd.in/eSipkH56

Just as in the hospitality industry, healthcare is all about the details. Every encounter a patient has with your organization is a chance to elevate their experience. In fact, these two industries have a lot more in common than you might think, and that’s what we dive into in our latest episode of PG Pulse.    Our Chief Medical Officer, Thomas Lee, MD explores these similarities with two hospitality industry veterans—Sven Gierlinger, formerly from the Ritz-Carlton, and serves now as Senior Vice President and Chief Experience Officer at Northwell Health and Pierre Pham, who brings his experience at Starwood Hotels and Resorts to his role as Chief Experience Officer at NYC Health + Hospitals.      Listen to our latest episode on Apple Podcasts, Spotify, or: https://lnkd.in/eu2CD7DB 

📢 LAST CALL to join us in Chicago for our Nursing Excellence Workshop Series! Get the tools you need to further your nursing excellence journey when you sign up for one of our sessions. Learn how to register and claim your special offer below ⬇

ICYMI: During #NursesWeek we released our “Nurse Resilience in 2024” e-book to better support the nursing community by highlighting strategies to measure, analyze, and improve nurse resilience. Learn more about the report and our key findings: https://lnkd.in/gCzJNDRs

Congratulations to our VP & Associate Chief Nursing Officer Nicole George PhD(c) RN, NEA-BC for being named one of Becker's Healthcare’s Black healthcare leaders to know in 2024. Nicole joined Press Ganey in 2022 when she established our Nursing Center of Excellence. Since then, Nicole has worked alongside our clients to address the industry’s most pressing issues, like nurse burnout, retention, and recruitment, improving patient and nurse outcomes, and achieving nursing excellence.   We understand the importance of having healthcare leaders as diverse as the patients we serve and are proud of the work Nicole has done to lead impactful changes for our clients and the nursing profession. 🔗 https://lnkd.in/gZVCxvef

⏳ Don’t miss out on your LAST CHANCE to join our upcoming webinar on fostering resilience and engagement in the workplace. Hear real-world examples that underscore the importance of peer support in healthcare settings from Cheryl Connors, D.N.P., R.N., N.E.A.-B.C., Program Director of Organizational Resilience, Johns Hopkins Medicine and Anna Koerbel, Director of Business Development and Marketing, Maryland Patient Safety Center. Learn more about the webinar and save your seat: https://lnkd.in/gse-N3MK

Extraordinary nurses don’t just look out for their patients. They look out for their teams as well. During an extremely emotional shift for the Critical Care team at Baptist Health South Miami Hospital, Nurse Christopher Pujols-Morales stepped in to support the team. Assisting with paperwork and patient care, and even taking on the job of a “runner” for the Critical Care team, Nurse Christopher ensured no balls were dropped.     Thank you, Nurse Christopher, for your grace, positivity, and commitment to teamwork!    Read the full story: https://lnkd.in/gTXSwDWB    For #NursesWeek, we shared our favorite nursing stories from The DAISY Foundation. Visit our page to catch up on our favorites!