Just as in the hospitality industry, healthcare is all about the details. Every encounter a patient has with your organization is a chance to elevate their experience. In fact, these two industries have a lot more in common than you might think, and that’s what we dive into in our latest episode of PG Pulse. Our Chief Medical Officer, Thomas Lee, MD explores these similarities with two hospitality industry veterans—Sven Gierlinger, formerly from the Ritz-Carlton, and serves now as Senior Vice President and Chief Experience Officer at Northwell Health and Pierre Pham, who brings his experience at Starwood Hotels and Resorts to his role as Chief Experience Officer at NYC Health + Hospitals. Listen to our latest episode on Apple Podcasts, Spotify, or: https://lnkd.in/eu2CD7DB
Press Ganey
1mo
🎥 Watch the full conversation: https://youtu.be/TB0fz0GT5sE?feature=shared
Amazing session!
Partnering to Improve the Experience of Healthcare
1moSome of my favorite humans talking about something near and dear to me - we have so much to learn from others! Leading with a service heart and a hospitality mindset is about making authentic connections… doing this consistently while caring about one another - is one of the most underrated aspects of being a leader… Pierre and Sven embody what it means to lead with love!