Nest WIfi Pro - Thread, Matter, AirPrint & Homekit Issues since the release of 3.73.406133.

[burroudc]

Daily, I have been following multiple threads (https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Wifi-Pro-point-needs-to-be-restarted-pe..., https://www.googlenestcommunity.com/t5/Nest-Wifi/Wifi-Pro-drops-matter-bulbs/m-p/612765, https://www.googlenestcommunity.com/t5/Nest-Wifi/No-casting-and-Wireless-Printing/m-p/613467) here, on Reddit, etc.

Consistent issues have been reported by Nest Wifi Pro users related to HomeKit, Thread, Matter, and AirPrint printers since the release of 3.73.406133. 

For the last few months, others and I have restarted our Nest Wifi Pro(s), often several times a day, to deal with the continuous issues since this update. 

- What is the status of the update to remedy all of these issues? 

[MrHamandeggs]

Same here. My printer is available and selectable on AirPrint one day and then not the next day.  Doesn’t matter if I am AirPrinting from my MacBook or my iPhone, my printer is not found in AirPrint. Let’s get this figured out!

[alejandom]

Hi everyone,

Thanks for reaching out to the community.

I understand these kinds of issues can be frustrating, and dealing with them can be even worse. Thank you for your patience.

Since we don't have more information about this specific issue, your feedback would be incredibly valuable. It helps us make things better for everyone. To keep improving, we'd love to hear more about your experience. Could you spare a few minutes to fill out this quick feedback form: [link to feedback form]

We appreciate your honesty! The information you provide is really helpful.

Regards,

Mario. 

[burroudc]

I appreciate you reaching out but we’ve all filled out this form and the feedback forms in the google home app and repeatedly have been told there is a fix on the way for the last few months. Still no word on this fix…

[alejandom]

Hi @burroudc, 

Thanks for letting us know you've filled out the feedback form! 

That information is very helpful and will help us continue to improve.

Have you had a chance to contact your AirPrint manufacturer to see if they're aware of any known issues with your printer model? They may have troubleshooting tips or updates available.

Regards,

Mario.
 

[burroudc]

Just as an fyi to those following this thread and the others - today the Google Home iOS app was updated and Google quietly removed the ability to reset individual Nest Wifi Pro Routers or to view their Software version. I'm assuming this is due to all the complaining about this particular software update for the routers (3.73.406133) since April. Kind of a sketchy move on their part - although I do see they have yet to update their own Nest support docs - https://support.google.com/googlenest/answer/6273871?hl=en. 

[alejandom]

Hi @burroudc,

I appreciate you taking the time to post this over the community space.

We're always looking for ways to make you all feel welcome. Your feedback is important to us.

Please help us improve by filling out the feedback form.

Thank you for your honest feedback. This is really helpful.

Regards, 

Mario.