a month ago
All was well for 5 years. Five weeks ago, speed tests slowed, then stopped. Comcast changed drop from street to home twice in 5 weeks. Switched to comcast modem since mine was 3.0 Doxc. Reset my 3 google points. Mesh test reports all connections are good/great Two year old Macbook Pro cannot get internet service from two points. Third point is adjacent to modem and is ok. All show white light.
Buy new mesh or keep trying to figure out this glitch? What could be the problem and how do I fix it?
Answered! Go to the Recommended Answer.
a month ago - last edited a month ago
Sorry, I find it funny that this is posted in the Nest forum section (like, strictly just for the thermostat or so it would have me believe), but from the first 10 post, I don’t think a single one has been about the Nest device itself, and this is the first actual question which I think is coherently stated/isn’t just sheer “these devices are flying way over my head.”
And as such - mesh networks can be funny and almost every variety of “it’s an internet connection that works by magic” type of device or process I’ve seen (WPS buttons/pins for example) have been very easily prone to breaking down over small, unforeseen and difficult to track down problems that more often than not turn out to be quite simple - though the devices being magic and all, it seriously under equips users with how to get in and really prod their devices when it acts up.
I’d treat it as a “start from a basis and build outward incrementally” type problem - start with the most barebones, least complicated connection you can muster (like an Ethernet connection to the modem with all the other devices off + having been off for a couple of minutes). Incrementally rebuild based on their centrality to the service you’re trying to get going (in this case, tack on your primary router after establishing a wired modem connection works, then the most critical-to-your-needs mesh device after you’ve confirmed that works etc.) and be sure to do them one by one!
I would suspect you have a broken link in the chain and these types of interwoven networks do not tolerate dissent from devices their function in contingent on/they very likely will not work if anything else is not going to plan. As always, hard reset each device before you get started (paper clip to the recessed button on the back mostly likely, and hold it that way while it’s on for at least 30 seconds - you should see the devices respond with light signals etc.) You’re probably going to have to re-enter your device broadcast info (ie the Wi-Fi name, the password) and even if it has some helpful means of auto-filling in that information for you I’d just go ahead and set it up manually as if I had just first gotten it. Your devices shouldn’t get confused when everything gets back working so you won’t have to re-enter your wifi password for everything at the very least. Ensure that you familiarize yourself with how to log into a router if things are really not working even after the slow rebuild approach. Usually just go in a browser window and type “192.168.1.1” into the URL address bar, and it’ll have you log onto your more advanced settings from there.
Best of luck! Take each device one at a time - and more than likely, I give it a 90%+ chance simply hard resetting everything and re-entering re-setting-up your information will have you coming along fine!
a month ago - last edited a month ago
Sorry, I find it funny that this is posted in the Nest forum section (like, strictly just for the thermostat or so it would have me believe), but from the first 10 post, I don’t think a single one has been about the Nest device itself, and this is the first actual question which I think is coherently stated/isn’t just sheer “these devices are flying way over my head.”
And as such - mesh networks can be funny and almost every variety of “it’s an internet connection that works by magic” type of device or process I’ve seen (WPS buttons/pins for example) have been very easily prone to breaking down over small, unforeseen and difficult to track down problems that more often than not turn out to be quite simple - though the devices being magic and all, it seriously under equips users with how to get in and really prod their devices when it acts up.
I’d treat it as a “start from a basis and build outward incrementally” type problem - start with the most barebones, least complicated connection you can muster (like an Ethernet connection to the modem with all the other devices off + having been off for a couple of minutes). Incrementally rebuild based on their centrality to the service you’re trying to get going (in this case, tack on your primary router after establishing a wired modem connection works, then the most critical-to-your-needs mesh device after you’ve confirmed that works etc.) and be sure to do them one by one!
I would suspect you have a broken link in the chain and these types of interwoven networks do not tolerate dissent from devices their function in contingent on/they very likely will not work if anything else is not going to plan. As always, hard reset each device before you get started (paper clip to the recessed button on the back mostly likely, and hold it that way while it’s on for at least 30 seconds - you should see the devices respond with light signals etc.) You’re probably going to have to re-enter your device broadcast info (ie the Wi-Fi name, the password) and even if it has some helpful means of auto-filling in that information for you I’d just go ahead and set it up manually as if I had just first gotten it. Your devices shouldn’t get confused when everything gets back working so you won’t have to re-enter your wifi password for everything at the very least. Ensure that you familiarize yourself with how to log into a router if things are really not working even after the slow rebuild approach. Usually just go in a browser window and type “192.168.1.1” into the URL address bar, and it’ll have you log onto your more advanced settings from there.
Best of luck! Take each device one at a time - and more than likely, I give it a 90%+ chance simply hard resetting everything and re-entering re-setting-up your information will have you coming along fine!
a month ago
Thank you for the thoughtful reply. I have done most of what you suggest but will do it again. I did not unplug two of the points last time. After 5 years, some say I should buy new routers.
4 weeks ago
Yeah, if you have more complicated setup needs then honestly, the quality of the experience is mediated not by the hardware itself but the programming for it/how well a company keeps up with updating it continually/concientiously - this is a pretty classic case with budget andriod phones and cheap, made for school chromebooks to where they're perfectly functional devices, but their lack of quality updates/lack of compamy time/resources/care to dedicate personal to it makes them unusable as the world around them keeps advancing. I myself have a router from 2015 thereabouts and honestly I could elimnate that and use the stock one that's already onboard with the modem, but I just like the extra flexability and it easy surpasses my needs. With it being a Google device, it would not surprise me if five years is at about the end of the time they dedicate to actively maintaing devices, so you may be right on moving on to something newer unfortunately
