nest stuck on home icon

[Claysentell]

nest stuck on home icon.  I have held down the ring for 30 seconds to turn off and the pressed ring once to restart. However, still just has hole icon and blinking green light. I even took display off and charged it directly. 

[SoriaD_]

Hello Claysentell,

Thanks for reaching out to our community! I'm happy to help with your thermostat situation.

Please visit the warranty checker to see if your thermostat is eligible for a replacement. If it is, you can contact our support team to request a replacement device.

Let me know if you need any further assistance. I'm happy to help!

Best regards,

Douglas