No power to common wire detected. (24V common) Issue

[Soondiku]

The 24V common wire cannot find the power. 

[jenniffert]

Hi @Soondiku,

Thanks for posting here in the community! I'm sorry to hear that the common wire doesn't have power. Help's here!

To gather more information, I'd like to ask a few questions:

• What is the model of your Nest thermostat?
• Did you get any error messages?
• Would you mind sharing a photo of the wiring installation? 
• If you have a voltmeter and are comfortable using it, you can check the common wire for power. However, if you're unsure, I recommend contacting a local professional.

Please keep me posted.

Best regards, 

Jenniffer