3 weeks ago
I am sick of Google Nest Cameras. I am along time user going back to Nest. I have nothing but problems with the cameras. I am paying for two Nest Aware accounts and still can't get history. I have purchased a new camera and after multiple support calls and two replacement cameras I was finally able to get them to connect and download the software in the final stage. After mounting camera, I have video and show history but when I click on box it says video can't be seen at this time. Multiple support calls and still no follow up for months. Bought a new camera and can't get it to connect after multiple calls and escalation. Calls get dropped and no follow up and can't speak to a supervisor. I am done, these are crap. I have 4 locations, 7 thermostats and 4 cameras. No support for loyal customers
3 weeks ago
Hi @dlucas2447,
Thanks for posting here in the community. I'm sorry to hear that your Nest cameras aren't working as expected. Help's here!
To better understand the situation, I'd like to ask a few questions:
Keep me posted.
Best regards,
Melany
2 weeks ago
Yes, I have both 1st and 2nd generation cameras. And I subscribed to two Nest Aware accounts. I also have another new 2nd generation camera that I cannot connect to the network.
2 weeks ago - last edited 2 weeks ago
Hi @dlucas2447,
Thanks for the update. I'm sorry you're running into this situation with your Nest cameras. I understand how frustrating it can be when you cannot connect them to the network.
Have you tried the steps in this guide?
Let me know how it goes.
Best regards,
Melany
2 weeks ago
Please read the case number I sent. I have tried all of these with your support line plus other things. Read the notes from case numbers none of these worked
2 weeks ago - last edited 2 weeks ago
Hi @dlucas2447,
I appreciate all your efforts. Sorry for the inconvenience and thanks for your patience.
We'd like to further check on this. My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.
I'm here if you have any other questions.
Regards,
Melany