Cannot connect Chromecast with Google TV HD. Worked previously

[allen031]

I have done ALL of the suggested options to reset, etc.  
Tried numerous HDMI ports and TVs.  
Same situation with all of them.  
Remote controls the volume on TV but nothing else

[allen031]

I see this has been a great help

[nerys]

Hi allen031,

Thanks for posting in the community!

I am so sorry to hear that the Chromecast is not working as you expected. I do understand that it's frustrating that the device is not connecting after all the troubleshooting. Here are some other things you can try: 

• I see that you've already factory reset the Chromecast, but you can also give it a try to perform a factory reset on the voice remote.
• Does the Chromecast keep casting to the TV?

Keep me posted on the results!

Best regards,

Nery.

[allen031]

This unit does not work.  
It is under warranty and I am getting jerked around by Google.
I will be filing a complaint with the attorneys general of my state and of California.
This is ridiculous!

[nerys]

Hi allen031,

I understand your frustration. It's very disappointing when a device under warranty is not functioning properly, and I apologize that you haven't had a smooth experience resolving this so far.

We would like to find a solution for this situation. To ensure your case receives the dedicated attention it deserves. My team will be reaching out to you via email to discuss this in more detail and with a swift resolution.

Keep me posted about everything you need.

Best regards,

Nery.