Nest Doorbell Battery will not charge byond 30%

[timcoombs]

My Nest Doorbell Battery refuses to charge beyond 30%.  This started a few weeks back after about a year of use.  Even at 30% charge I still a couple weeks of use before I have to recharge but it is no where near as long as it was before.  

Thus far I have tried using different cord and different power sources but nothing can charge beyond 30%.  I normally run the battery down to 2-3% before charging so I know I am able to get some power into the battery, just not a full, 80%, charge.  

Any idea?

[aguilarmateo]

Hi timcooms, 

Sorry to hear the situation that you are experiencing charging your Nest Doorbell and the battery level, I understand this can be frustrating, but I'm here to help! here are some articles and troubleshooting guides for the best charging practices:

• General Charging Times: This article covers charging times for various Nest devices: Charging times.
• Saving Battery Life: This article provides tips to optimize your doorbell's battery life: Save the battery.
• Charging in Colder Climates: This article addresses charging expectations in a colder environments: Cooler/colder environment 

Let me know if you have any questions.

Best regards,

Chris

[timcoombs]

Those article did not help and I still have the same issue.  Any other options before I ask for a replacement?

[aguilarmateo]

Hi timcoombs,

Sorry to hear that the troubleshooting steps did not work for you. Our support team is here to help! They have advanced tools and experience to diagnose trickier problems.  You can reach them directly here: Contact Us.

Let me know if you have any questions!

Best regards, 

Chris