Can't Get B-Hyve Account Linked to Google Home

[MizzDrew22]

I just got a B-Hyve Hub, plus a 4 outlet timer. I have the hub and B-Hyve account set up, but every time I try to get the Google Home app to link to my B-Hyve account, it says "Could not reach B-Hyve. Please try again." And I *know* I'm entering my password correctly. 

[SmartHomeH-TAGS]

Have you tried using the manufacturer's app Third Party connection process? It's probably situated in its settings.

[MizzDrew22]

Yeah, but all I'd get is a faded blank screen. Like an semi-transparent overlay with nothing to display. 

I got it to recognize it eventually. But I'll be darned if I know how.

[ovidioj]

Hello @MizzDrew22,

Thanks for posting in the community. 

It's frustrating when things don't connect as expected. I also appreciate your effort. Let's troubleshoot this B-Hyve Hub and Google Home app linking issue.

Here are a few steps that might help:

1. Double-check network connectivity:

• Make sure both your B-Hyve Hub and your smartphone or tablet are connected to the same Wi-Fi network. A weak or unstable connection can sometimes cause these linking issues.

2. Restart devices:

• Sometimes a simple restart can resolve temporary glitches.
• Power cycle your B-Hyve Hub by unplugging it for a few seconds and then plugging it back in.
• Restart your smartphone or tablet as well.

3. Check the B-Hyve app and online services:

• Visit the B-Hyve app or their website to see if there are any reported outages or service interruptions that might be causing the linking issue.

4. Re-link B-Hyve in the Google Home App:

• If the above steps don't work, try removing the B-Hyve integration from the Google Home app and then re-linking your account. Here's how to remove the integration:
  • Open the Google Home app and tap on your profile picture or icon in the top-right corner.
  • Select "Home Control" and then "Linked Services.".
  • Find B-Hyve in the list and tap "Unlink." Once unlinked, try linking your B-Hyve account again in the Google Home app.

5. Contact B-Hyve Support:

• If none of these troubleshooting steps resolve the issue, it might be helpful to reach out to B-Hyve customer support. They might have more specific solutions or insights into the problem.

You can also visit the B-Hyve Support Website for information related to your issue; please let me know how it goes. Thank you. 

All the best,

Jorge. 

[MizzDrew22]

Although this will be generally helpful for future readers in troubleshooting, I am not, by any stretch, unfamiliar with technological troubleshooting. For anyone remotely familiar with technology, those things are "SOP" (standard operating procedure), and I had already tried all those things at the time I posted. (Which I thought, but apparently forgot, to mention.)

That said, and as I said in a previous comment, this has long been remedied, although I never figured out what it was that fixed it. 

[Jpsmat]

Recommend you try resetting your beehive hub if you tube process I recommend you contact beehive. I don’t really know how this works but I have seen a few videos about this

[Borjajf]

Does it surprise us at this point? Google has taken away the ability to call home devices over your phone, they've taken away the ability to turn off status lights on your nest cameras, they removed the ability to work with if this than that. All these things that were advertised when we purchased our devices. I remember when Google used to be considered one of the best, it's why I didn't go with Alexa, I deeply regret all my home devices being Google and I plan on changing over slowly but surely my home is going to Alexa devices. I can't deal with this anymore, I've never seen a company that has gotten worse after you brought a product, in fact, these things should be illegal. We should be protected from companies doing things like this.

[MizzDrew22]

I understand your frustration. But how does ranting on a Q&A type forum help anyone with the issue unasked about?