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Connect all your voice and digital channels with CCaaS solutions that orchestrate omnichannel customer journeys, increase customer satisfaction and elevate agent experience.
Drive agile AI-based automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.
Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.
Increase contact center efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organize staff with workforce management.
Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.
Combine CCaaS with your customer relationship management software for world-class personalized service.
Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centers around the world, we help our clients transform their customer experience locally and support their international expansion strategies.
In 2023, Frost & Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.
Leader for Growth on the Frost & Sullivan Frost Radar™: European CCaaS Market, 2021.
Odigo named a Visionary in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the second year in a row.
Odigo named a Leader in the ISG Provider Lens™ CCaaS 2021 report.
Optimal integration between your customer relationship management (CRM) software with your contact center as a service (CCaaS) solution requires firm knowledge about the capabilities of both, as well as a dedication to the customer experience (CX) and agent experience (AX) you want to provide. With that said, integration with readily-available CRM platforms can save money and boost performance.
The global events that caused the mass shift to work-from-home operations could have ended badly for brands worldwide. However, it was proof of how resilient and flexible they can be as they implemented a new reality of work in real-time and responded to rapidly-evolving customer service expectations. Leading the charge for that brilliant response were Contact Center as a Service (CCaaS) solutions designed with empathy and openness in mind for customers and contact center agents alike. When clients respond positively to brands that use principled CCaaS solutions, leaders emerge and grow.
Today, beyond the technological feats of AI, automation and the cloud, the focus of contact center managers remains customers. This means that selecting a Contact Center as a service (CCaaS) solution that works with existing customer relationship management (CRM) software should be the main focus of every contact center manager. Read on to learn about the competitive edge your organization can get by seamlessly integrating its contact center with its CRM.
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