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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Contact Center Operations
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    Artificial Intelligence​, Automation​, Bots​ Design exceptional customer journeys with AI orchestration
    Nicolas Marcoin
    April 4, 2024 · 3 Read Read more
    3rd party integration Tech-infused tips for happy call center agents
    Hervé Leroux
    March 20, 2024 · 4 Read Read more
    Simplify telecom connection and contact center regulations with Odigo
    Philippe Hallopeau
    March 7, 2024 · 3 Read Read more
    Seven steps to reshape self-service with CES
    Hervé Leroux
    February 15, 2024 · 3 Read Read more
    How and why to enhance post-purchase experiences
    Melissa Cowdry
    February 8, 2024 · 3 Read Read more
    Customer service vs. customer support center: why the distinction matters
    Melissa Cowdry
    January 25, 2024 · 3 Read Read more
    Seven ways to boost CSAT and retain your customers 
    Melissa Cowdry
    January 15, 2024 · 3 Read Read more
    Quality assurance purposes: following contact center call recording laws
    Alexandra Texier
    January 12, 2024 · 3 Read Read more
    How to Set Inspirational Contact Center Benchmarks
    Melissa Cowdry
    December 5, 2023 · 3 min Read Read more
    1 2 3 4 5 6 7 8 9 10 11 12 13 > >>
    Our experts
    Mikael Morillon 
    Mikael Morillon 
    Product Marketing Manager
    Philippe Hallopeau
    Philippe Hallopeau
    Director of Regulatory Affairs and Operator Relations
    Eric Hainnaux
    Eric Hainnaux
    Head of Customer Care
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Leila Ghouddan
    Leila Ghouddan
    Product Marketing Manager
    Alexandra Texier
    Alexandra Texier
    Product Marketing Manager
    Nicolas Marcoin
    Nicolas Marcoin
    Product Marketing Manager
    Jean-Denis Garo
    Jean-Denis Garo
    Head of Product Marketing
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Hervé Leroux
    Hervé Leroux
    Chief Marketing Officer
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