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Software used to provide customers with information about a company's products or services. - Receive inquiries through channels such as email, phone, text, or social media - Organize ticketing system for support assignments and timely response - Provide self-service through site portals and features like auto messaging and virtual assistants
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Transform how service teams deliver value across every customer touchpoint — from customer experience, engagement, processes, automation, and service operations. Grow customer lifetime value, reduce costs, and maximize efficiency when you reimagine service with Service Cloud, from the contact center to the field.
Freshdesk is an intuitive and cost-effective customer helpdesk software built for B2B companies that help businesses delight their customers effortlessly. Our solution helps you provide highly personalized service by proactively anticipating customer needs to solve customer inquiries faster. With our robust ticketing platform, you can delight your customers effortlessly while keeping your agents happy.
Zoho Desk is context-aware help desk software that helps businesses of all sizes provide proactive and well informed customer support. Combine effective ticket management with easy collaboration tools, granular metric reports, powerful automation, robust self-service, sentiment analysis, and much more to boost agent productivity and deliver positive customer experiences. Over 40,000 businesses globally trust Zoho Desk to enable them to deliver exceptional service and create loyal customers.
Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case. At the core of Oracle Fusion Service Suite lies Service Center. Capabilities include service request creation and management, agent guidance, knowledge, agent advice and decision support, collaboration, workflows, chat, messaging, and more.
Freshworks Customer Service Suite is a bundled offering that integrates Freshchat's conversational AI interface and chatbots with Freshdesk's advanced ticketing and collaboration features. The powerful solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities like Freshcaller, Freshbots, and Freddy Copilot.
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Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code. Whether a customer needs to determine qualification for an insurance policy, calculate a benefit payment, or even assist someone through a mental health crisis, Intelligent Advisor users can take the most complex policy, business rules, or decision hierarchy and create a simplified decision automation experience without complex coding.
Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. We're great for teams that want to manage customer communication right from their Gmail and Google Apps accounts. Hiver is really simple to use, and yet very powerful. Most teams learn how to use it with zero or very little help, and within minutes. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.