About
Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.
At the core of Oracle Fusion Service Suite lies Service Center. Capabilities include service request creation and management, agent guidance, knowledge, agent advice and decision support, collaboration, workflows, chat, messaging, and more.
This product is intended for
- Contact Center Agent
- Sales Manager
- Account Manager
- Head of Customer Experience