About
Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.
Whether a customer needs to determine qualification for an insurance policy, calculate a benefit payment, or even assist someone through a mental health crisis, Intelligent Advisor users can take the most complex policy, business rules, or decision hierarchy and create a simplified decision automation experience without complex coding.
This product is intended for
- Customer Service Representative
- Customer Service Specialist
- Customer Service Manager
- Service Representative
- Back Office Employee
- Call Center Representative
- Call Center Specialist
- Call Center Supervisor
- Field Technician