Front

In our latest guide about self-service support, we found some interesting stats: 61% prefer to self-serve online, but only 13% resolve their issue solely through self-service. That’s a steep gap between what customers want and what they actually get 🤯 So how can businesses do better? We gathered top customer experience leaders at Loom, Airbnb, Lattice, and more to give practical tips on: 1. When to offload work to automation and AI 2. Creating simple, yet effective chatbots 3. Keeping your knowledge base up to date 4. Building a community your customers love 5. The metrics you should be tracking and how to use those insights https://hubs.la/Q02yy3Yh0

Our team had a blast hosting a panel discussion and giving a product demo at the Tai Software User Summit. Keith Reeher, Walter Mitchell, Craig Klemp, and Jacob Vasquez chatted about how brokerages can get started with AI and automation. Steve Batsch gave a stellar demo showing how Front helps 3PLs take control of their inbox and deliver better service with a spotlight of our new Tai integration. Key takeaways: 📧 The inbox is a major source of pain for brokers, but many still settle for traditional email 🧹 Customer service platforms like Front help 3PLs declutter their distro groups 🚚 Integrating the inbox and the TMS improves productivity ⚙️ Rules-based automation still has massive opportunity in an AI world 🤖 AI unlocks more use cases with quoting being a standout example

Tai Software User Summit Day 1 is in full swing 🏌️♂️ Come by our booth to learn how Front helps brokers reply first, quote fast, and win more! We have some sweet swag to give away, and a stamp that enters you into a chance to win a free Las Vegas trip for Manifest if you collect them all!

🫛Think of it like two peas in a pod. Self-service support is your support team’s companion, where: • AI-powered chatbots cover off-hours support • Knowledge bases answer frequently asked questions • Community members help each other solve problems But getting the self-serve experience right isn’t easy. That’s why we gathered best practices from top customer experience leaders from Loom, Airbnb, Lattice, and more. Get their expert tips in our latest guide: https://hubs.la/Q02yxST00

81% of customers want more self-service support options offered to them online. We spoke to top customer experience leaders at Loom, Airbnb, Lattice, and more to get their advice on how to give a self-serve experience that keeps your CSAT score high and your support queue low. Download the guide for practical tips on: ⚡When to offload work to automation and AI 🤖Creating simple, yet effective chatbots 🧠Keeping your knowledge base up to date 💞Building a community your customers love 📊The metrics you should be tracking and how to use those insights https://hubs.la/Q02yxNsj0

Lattice created The Resources for Humans Community to help HR and People Operations professionals around the world connect, share advice, and ask questions. Today, their community continues to thrive: 📈 Members are 8% more likely to convert 💰 Influences sales pipeline throughout the year ⭐4.5 out of 5 rating in community satisfaction But it wasn’t something that happened overnight. Learn what it takes to build and manage a community in our latest guide on self-service support: https://hubs.la/Q02ybXGC0

Tune in for a conversation with Front Co-founder, Mathilde Collin and Alfred Lin, Partner at Sequoia, to learn why customer service is a differentiator for world-class start ups and how AI is changing the game. Watch on-demand: https://hubs.la/Q02yc0M20

The next generation of real-time support in Front is here! We’ve made it easier than ever to automate instant resolutions and manage live chat. 💡AI Answers power up Front Chat with instant responses sourced from your help center content 🌐Dynamic variables in chatbots personalize chat conversations for every visitor based on web or customer data 👥 Redesigned team experience with real-time collaboration and email follow ups for seamless resolutions https://hubs.la/Q02ybVKP0

When it comes to automated voice support, it’s reassuring to know you can press 0 to speak to an agent. Shouldn’t your live chat strategy be the same? The self-serve support experience takes a nosedive when it’s too hard to reach an agent. Learn this and other best practices for stellar self-service support in our guide: https://hubs.ly/Q02y9xSg0

Getting self-service support right is hard. But when you do, the payoff is massive 💸 It’s more critical than ever to have accurate knowledge bases, especially if your AI is learning from it to power your chatbots. There’s building out your help center, maintaining your support content, distilling it into a simplified chatbot flow — so much goes into ensuring a great self-serve experience. Our latest guide helps support teams do just that. Learn the 5 best practices for stellar self-service support: https://hubs.la/Q02xZdvD0