منشور PowerToFly

Curious about the inner workings of our Customer Success team? Take a peek behind the curtain with Sedale Saunders, our dedicated Manager of Customer Success. Hear firsthand about his journey, challenges, and the passion fueling his role. Huge thanks to PowerToFly for shedding light on our world, and a special shoutout to Sedale for his dedication and candid insights! 🙌 Watch the full video 👉 https://bit.ly/4bvzzeL

Over the past decade, my team and I have completed 200+ software projects. And here’s what I learned: You won’t gain the client’s trust by listing the tech stack in a sales pitch. You might gain trust by showing your portfolio and similar projects. But you’ll definitely gain trust by: ↳ Understanding the client’s industry ↳ Understanding the client’s challenges ↳ Understanding the client’s mission ↳ Prioritizing proactivity Hundreds of software solution providers out there have a similar tech stack. Most of them probably work with the same industries as you. But it’s the approach that makes or breaks the deal. When I look at the feedback from our clients, I rarely see them describing the solution in detail. What I see is them thanking the team for taking enough time to get to know the business and going beyond the initial scope. Because the result is something every team should prioritize. P.S. If you’re curious to find out how your business could benefit from custom software solutions, I’m always up for a chat. #customsoftware #softwaredevelopment #outsourcingsolutions 

🚀 Happy New Year from Lighthouse Technologies! ⏰🎉 If the countdown to your next software release is causing stress, we’re here to help. Let’s ensure a smooth launch together and make 2024 a year of software success! Cheers to conquering deadlines with confidence. 🌟 #NewYear #SoftwareSuccess

🚀 Elevating Customer Success at DOCUNIZE™! 🌟   At DOCUNIZE™, we understand that success isn't just about delivering a top-notch product; it's about ensuring our customers achieve their goals seamlessly. That's why our approach to customer success encompasses every stage of the journey, from onboarding to ongoing support and beyond.   🔍 Onboarding and Training: Our onboarding process isn't just about getting you up and running; it's about empowering you to leverage DOCUNIZE™ to its fullest potential. We provide comprehensive training for admins, equipping them with the knowledge and tools they need to maximize efficiency and productivity within their teams.   💻 Technical Support: Implementing DOCUNIZE™ should be a smooth and hassle-free experience. That's why our dedicated technical support team is here to assist you every step of the way. Whether you encounter a minor hiccup or need in-depth assistance, we've got you covered, ensuring minimal downtime and maximum satisfaction.   📞 Proactive Outreach: We believe in being proactive rather than reactive. Our team regularly reaches out to gather feedback, address concerns, and offer guidance, ensuring that your experience with DOCUNIZE™ remains exceptional at all times. Your success is our priority, and we're here to support you every step of the way.   🔄 Product Feedback and Improvement: Your input drives our innovation. We're constantly listening to your feedback and using it to shape future releases and enhancements. From new features to performance improvements, every update is designed to make your experience with DOCUNIZE™ even better.   Join us on this journey toward success! Experience the difference with DOCUNIZE™ and unlock your full potential today. 💼✨   #Docunize #CustomerSuccess #Onboarding #Training #TechnicalSupport #ProactiveOutreach #ProductFeedback #Innovation #Empowerment #UnlockPotential

What tool in your tech stack could you NOT live without? 🛠 ❤️ As we wrap up the week, I was talking to a few friends about the key software for their teams to be successful, and lots of names came up. As companies look to tighten their belts, many are re-evaluating the software they are using. What is that one tool you could not live without? #salesproductivity #Fridaytechtalk #salesleadership #Laurens30day

📝 We help our clients find answers to those four crucial questions during the customer discovery phase. By addressing these questions, we save tons of time and resources in software development, helping our clients build truly meaningful products. 👨💻 👩💻 #moonshot #product #growth

A ton of software founders and leaders reach out to me asking for a quick tip to start closing deals like crazy. I am going to share with you some advice that I have only shared with my clients. 👇 You’re going through a demo and everything seems to be going great. You’re confident they are going to close. And then they say, “I gotta think about it.” Ugh, this is so frustrating. As you know, time kills deals. So we need our buyers to take action quickly. Let’s fix this: below in the discussion I share exactly what you should be doing instead to get them closed quickly. Start doing this the right way and watch your close rates skyrocket! 🚀 #mattschats

I've never been on the buying side of a software project lifecycle. Still every day at work I'm either in a project or trying to land a project where I'd be part of a team delivering value from the other side of the fence. I don't get the opportunity to be part of these discussions, think about the problems, observe the decision-making, or even experience the doubts that can arise before we the tech service providers enter the picture. Have you done window shopping, engaged in sales meetings, or even bought tailored software to your needs? How was that experience? What do you wish you had known before? What did you learn in the process? Please educate me and share your experiences in the comments. Thanks!

What makes us different? The people. From industry leaders and exceptional software engineers, to friendly customer service specialists. Our dedicated team is here every step of the way to help you meet all of your jurisdiction needs. Discover why we have become the software of choice for over 250 jurisdictions, across the country. Stop by our booth at BOAG and ask us how we can better serve your community. #CreatedByGovernmentForGovernment