Observe.AI

With the launch of Real-Time AI, Observe.AI's conversation intelligence platform becomes the only end-to-end AI solution for contact centers by combining in-the-moment AI assistance with post-interaction QA and coaching. Now for the first time ever, businesses are able to fully unlock their biggest untapped resource: contact center customer conversations. #contactcenter #callcenter #conversationintelligence #realtimeai To learn more about Real-Time AI, click the link in the comments below.

Exciting times at Chief Experience Officer Exchange! 🌟 The Observe.AI team is live at the Marriott St. Louis Grand, ready to showcase our groundbreaking Conversation Intelligence platform. Drop by our table to learn how our Gen AI-powered solutions can transform your contact center operations! 📍 Marriott St. Louis Grand 🗓️ Stop by and say hello! Randy Clark Tanner Flynn Sana Khan #CXOExchange #ContactCenter #AI #CustomerExperience

🚀 Contact Centers Craving Real-Time Capabilities 🚀 Despite 88% of contact centers leveraging AI and automation, many are still seeking more advanced solutions. Our latest survey reveals: - 36% are "very satisfied" with their current AI tools. - Over half of respondents wish for more real-time guidance. In these uncertain times, real-time AI offers a beacon of hope. How satisfied are you with your organization's contact center AI tools? 🤔 As we navigate economic uncertainties, building a resilient contact center is crucial. Leaders are stepping up to prepare. Are you? 💡

Are you ready to revolutionize patient interactions and transform your contact center into a conversion-driving powerhouse? 💪 Join Emmanuel Noyola, Patient Service Director at Affordable Care and Milind Pansare, VP of Product Marketing at Observe.AI for an insightful webinar where we'll unveil the secrets to success! 🚀 Title: Changing Lives for the Better Starts in the Contact Center 📅 Date: Thursday, May 23 ⏰ Time: 9am PT | 12pm ET Register here: https://lnkd.in/gBS8fCxv

🚀 Did you know? Gartner predicts a significant rise in automation rates for agent interactions by 2026. Virtual agents need robust support to optimize their engagements, and analytics-fused contact center solutions are the perfect ally! Here's why: 💡 Dynamic Decision Support: Agents receive relevant information and suggestions in real time, enhancing their support calls and reducing repetitive tasks. 🛠 Better Problem Resolution: Swiftly address customer issues, cutting resolution times, and elevating service quality. 📚 Continuous Learning: AI analytics provides constant insights for agents to improve metrics and expand their knowledge base, fostering self-service learning. Empower your agents with real-time guidance for unparalleled efficiency! #RealTimeGuidance #ContactCenterAI https://ow.ly/JBAK50REORY

Observe.AI has been recognized as a strong performer in the Forrester Wave for Real-Time Revenue Execution Platforms! 🏆 We're thrilled to receive this acknowledgment, showcasing our commitment to driving real-time revenue growth for businesses. Discover how Observe.AI can empower your organization to seize opportunities and excel in today's dynamic marketplace. 💡💪 Read the report: https://lnkd.in/grmhGJZh

Happy Mother's Day to all the incredible moms out there! 💐 Wishing you a day filled with love, appreciation, and well-deserved pampering!

🌟 Excited to share insights from Mitch Mann, VP of Member Services at Maxor National Pharmacy Services, LLC, on cultivating a culture of success in contact centers! 💼 Mitch, with over 35 years of customer experience, emphasizes the pivotal role of people and culture in driving contact center excellence. 🚀 In our Agent of Change Spotlight, Mitch dives into his bottom-up leadership approach, highlighting the significance of aligned teams and a positive work environment. He shares invaluable tips for fostering and sustaining a thriving culture, transforming contact centers into collaborative hubs that drive revenue. Read the full story here: https://ow.ly/CW0Y50RzON9

Discover how ServiceFirst CX used Observe.AI to elevate agent efficiency, sales performance, and targeted coaching through conversation insights. Challenge: ServiceFirst CX had been performing manual QA operations for years before realizing something needed to change. Solution: The speech analytics team was able to make revisions to their operations to speed up the QA process with the help of Observe.AI. The goal was to scale their QA operations in order to catch both voicemail camping instances and other gaps in customer experience. 📊💡 Read their success story here: https://ow.ly/Ixhl50RyOsN

Did you know? 73% of consumers prioritize brands that value their time, making exceptional customer service a must! Here's how AI tools aid in achieving this goal: 🔄 Holistic Customer Understanding: AI analytics enriches customer profiles, providing a comprehensive view of preferences, behaviors, and pain points. 🎯 Personalized Interactions: Derive insights from AI analytics to deliver personalized interactions, addressing specific customer needs with precision. 🔮 Predictive Customer Service: Anticipate customer needs and proactively address issues before they arise, leading to improved overall CSAT scores. Join us in leveraging AI analytics to exceed customer expectations and foster long-lasting relationships! 🚀 Read the blog: https://ow.ly/bG0I50RxAWE