Observe.AI

With the launch of Real-Time AI, Observe.AI's conversation intelligence platform becomes the only end-to-end AI solution for contact centers by combining in-the-moment AI assistance with post-interaction QA and coaching. Now for the first time ever, businesses are able to fully unlock their biggest untapped resource: contact center customer conversations. #contactcenter #callcenter #conversationintelligence #realtimeai To learn more about Real-Time AI, click the link in the comments below.

Join us for an exciting session at Forrester CX North America Summit: "Gen AI-based Conversation Intelligence with Human-centric Controls"! Dive into the transformative power of Generative AI in enhancing conversation intelligence, all while ensuring a human-centric approach. 🗓️ Date: Tuesday, June 18th 🕒 Time: 12:10 - 12:40 pm CDT 📍 Location: Bayou A Don't miss this opportunity to learn how AI can revolutionize communication while keeping the human touch at its core. See you there! Claudia Lee Milind Pansare #ForrCX

Success in today's business world hinges on understanding and optimizing customer interactions. 🤝 That's where conversation intelligence software comes into play. This revolutionary tool provides deep insights into customer conversations, enabling contact centers to deliver top-notch service. Why choose conversation intelligence software? ✨ Enhance customer interactions 📈 Boost agent performance 🔍 Gain valuable insights for improvement Read the blog: https://lnkd.in/g2NyvEJH

We are heading to Nashville next week for the Forrester CX Summit North America! 🤠 Swing by booth #221 to meet our team and discover how leaders can harness the power of human + AI and create differentiated value. We can't wait to see you there! Tanner Flynn Jeramy Compton Milind Pansare Claudia Lee

We're thrilled to announce that we are featured in the recent article "AI Leaders to Watch" by Bain & Company! 📣 The article highlights the top companies making waves in AI, and we’re proud to be recognized among 24 companies to watch in 2024. 🚀 This recognition is a testament to our dedication to innovation and excellence in AI solutions. Thank you to our amazing team and supportive community for helping us achieve this milestone! 👉 Read the full article to learn more: https://lnkd.in/g6bBR5vs

Are you ready to elevate your contact center with Observe.AI? 📈 Discover how we can transform your customer interactions with cutting-edge conversation intelligence and AI-powered automation. Gain deeper insights, support your agents in real-time and post-interaction, and boost customer satisfaction—all while reducing operating costs. Let's revolutionize your customer experience together! 🚀 https://lnkd.in/g6SnNEQn

CCW Las Vegas 2024 was a tremendous success last week! 🎉 We hosted insightful think tank and workshop sessions, an intimate dinner with customers and prospects, and an endless amount of networking and demos. Huge thanks to everyone who participated and contributed to the event’s success, we couldn't have done it without you! Sana Khan Jason Griggs Milind Pansare DB Banerjee Sanjiva Singh Vache Moroyan Deepak Kumar P Christian Gunnar Wathne Yige Li, PMP Rachel Bruchanski Michael Wiese Brittany Nicholas Wesley Mak Kareema Suleiman

Transform your customer service with real-time AI! 🚀 Real-time AI is revolutionizing the way agents interact with customers. If you’re using real-time AI, how has it transformed your contact center? Share your experiences below! 💬👇

Say Goodbye to After-Call Work with Summarization AI! 🌟 Contact center leaders, rejoice! Imagine eliminating the time agents spend on after-call work (ACW). Our latest blog reveals how Summarization AI can help you: ⏳ Reduce Average Handle Time (AHT) - No more manual call summaries and updates! 💼 Boost Efficiency - More calls handled per agent, less operational costs. 😊 Improve Agent Well-being - Lower burnout rates with less repetitive tasks. Discover how AI can transform your contact center operations. 🔗 How Summarization AI Eliminates After-Call Work: https://lnkd.in/gcEMabNF

Wrapping up an incredible day at Customer Contact Week 👏 Today was filled with inspiring keynotes, hands-on workshops, and fantastic networking opportunities. Excited for what the rest of the week has in store. Stay tuned for more updates! #CCWLasVegas! Jason Griggs Sana Khan Milind Pansare DB Banerjee Sanjiva Singh Vache Moroyan Deepak Kumar P Christian Gunnar Wathne Yige Li, PMP Rachel Bruchanski Michael Wiese Brittany Nicholas Wesley Mak Kareema Suleiman