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Refund policy

Our policy lasts 14 calendar days. If 14 days have gone after you received it, unfortunately, we can’t offer you a refund or replacement.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

Please do not return the product to the warehouse without the permission of customer service. If the product is lost as a result, the customer will bear the loss.

We will hold different deals monthly to benefit our customers, which may cause price differences within a limited time. We won't provide a price match under this situation. Returns or refunds are not acceptable.

 

Replacement Policy

If you believe that the products were damaged in transit or are faulty on arrival, please contact us within 24 hours of delivery with photo evidence of the damages to Formovie Customer Services. 

For quality issues, (North America, European Union,  United Kingdom within 30 days of delivery)

Formovie offers to reimburse you for shipping costs based on the invoice you provide after you send the product back to the warehouse.

The consumer warranty may not apply if the products are damaged by abnormal use.

To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. If there is any gift, please return it together. If a product you return is missing accessories or other bundled items that were shipped with the product, the retail price of those items will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer.   

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

If the consumer refuses to accept the package and the package is returned, the additional costs incurred, including the return shipping fee, will be borne by the buyer. 

We need consumers to provide a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

 

The limited warranty does not cover:

  • Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
  • Scratches, dents, and cosmetic damage, unless caused by Formovie.
  • Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
  • Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
  • Ordinary wear and tear.
  • Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by Formovie.
  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Formovie.
  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
  • Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.
  • Repair conducted by the unofficial repair center.
  • Another damage is not caused by the design, manufacturing, or quality of the product itself.
  • The freebies offered are non-refundable and non-exchangeable, and no warranty of their quality is provided.

 

Others

We only provide the services promised in this policy, and shall not be responsible for any commitment made by the agent or partner beyond the contents of this policy.

This policy will be implemented on the date of the announcement.

 

CONTACT US

For more information about our return policy if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].

 

Last Update: Oct 18, 2023

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