Polpeo

The so-called ‘Tylenol Murders’ have never been solved, but Johnson & Johnson responded to the situation so well that, almost 45 years later, its work is still cited as an example of excellent crisis leadership.  In the first episode of Polpeo’s podcast, ‘What Just Happened?’, Kate Hartley and Tamara Littleton explored how the crisis unfolded, the intrigue of the investigation, the bravery of recalling an entire product line, and what happened as a result of the crisis.  They were joined by crisis expert Jonathan Hemus of Insignia - Crisis Management Training, Planning and Consultancy, who talks about why having a clear strategic intent and strong leadership was so important for the brand's survival.   In our latest blog post, we look at some of the leadership lessons businesses can learn from the Tylenol crisis.  #CrisisManagement #Leadership https://lnkd.in/eSXBbH8k  

How do you ensure your organisation is prepared for a crisis? The Digital Voice has shared its advice, which includes focusing on leadership, learning and getting expert advice and training. Tamara Littleton recently appeared on The Digital Voice’s podcast ‘Off Record On Point’ where she discussed how she built her award-winning agency, Social Element and how she came to found Polpeo with Kate Hartley (check the comments for the link to the episode). #CrisisManagement #Leadership https://lnkd.in/gYHq9vVW

Nearly a year after it was first conceived, the Polpeo crisis podcast “What Just Happened?” is live! Join Polpeo co-founders Kate Hartley and Tamara Littleton as each episode, they delve into a different brand crisis, exploring what happened, how the brand responded, and whether it could happen again. They’ll be joined by some of the top experts in their field to help them assess the lasting impact on the business, the brand, or even the industry, and how it changed behaviour. Listen and subscribe wherever you get your podcasts, and if you enjoy it, please do rate it, too!  

We’ve had a blast touring the UK to run crisis simulations with the PRCA for members and non-members. Our last stop was Belfast and what a location to hold a simulation in - the old Crumlin Road Gaol. If you missed us this time, check out the PRCA’s training courses - we run simulations for both the leadership academy and a crisis masterclass.

Is your organisation prepared for a crisis? It’s surprising how many aren’t! Some of the things you could be exploring around crisis prep are: 🔔Having a clear, written, crisis strategy. 🔔Conducting scenario planning – including running workshops and simulations. 🔔Building your crisis team and identifying your decision-makers ahead of potential crises. Proper planning is essential if you want to give your organisation the best chance of restoring its reputation fast. #CrisisStrategy #CrisisCommunications  https://lnkd.in/ecxvywnH  

Second leg of the PRCA and Polpeo crisis simulation UK tour and I’m happy to be back in Birmingham ready for the evening event. I love running these sessions 🤩🤓

Little preview into some work that’s going on behind the scenes on a new Polpeo podcast and this is the side of podcasting no one talks about. Guests appearing upside down causing Kate Hartley, Aby Hawker and I to crack up and having to lock my disruptive cats away as they have a tendency to walk across the desk. Keeping it real 😎

In response to popular demand, we've partnered with Polpeo to bring their highly acclaimed 'Crisis Simulation' workshops nationwide! 📍Our first stop is Leeds: https://lnkd.in/d9tPFJZJ Find your city: https://lnkd.in/exT6Mvei Kate Hartley Tamara Littleton, Souha Khairallah, Leigh Alexandra Purves, Ceri Rowland MPRCA, Wilma Purser, Charlotte Delaney, Gillian McNeill

Is your organisation prepared for its next crisis? Stephen Waddington and Vuelio have released a detailed look into future risk and what organisations can do to meet them. The report guides you through: 💡understanding and evaluating potential risks 💡how to develop a crisis comms plan 💡prepping your crisis team and spokespeople 💡developing the systems and tools your organisation needs to manage a crisis https://lnkd.in/eH7FNFDP #CrisisCommunications #CrisisManagement #Risk

What sort of crises are comms leaders worried about right now? These are some of the topics that are coming up in conversations and simulations:  🔔preparing to address concerns raised by social movements/campaigns.  🔔the impact of deepfake technology on brand trust 🔔an increase in data breaches and ransomware attacks 🔔the possibility of internal threats like rogue employees Read more about what’s keeping comms leaders up at night: https://lnkd.in/gsHrutaX