ModSquad

A sterling reputation is gold in the travel industry. Great experiences create loyal customers and spark word-of-mouth recommendations that fuel growth. Plus, travel is the most shared experience on social media, so having a strong brand reputation and social strategy is a must. So, what are the key components of a comprehensive strategy? ✈️ Brand Reputation Management ✈️ 24/7 Customer Engagement ✈️ Crisis Management ✈️ Content Creation and Promotion ✈️ Data Analytics and Insights 💼 Unpack the details here: https://bit.ly/4bL1MO9 #TravelIndustry #Hospitality #CustomerSupport #SocialMedia

Traditional outsourcing comes with hidden costs. 💰 As your friendly neighborhood untraditional outsourcer, we’re more than happy to point them out for you: 💲 Cost of the FTE Staffing Model 💲 Lack of customization 💲 Slow ramp-up time 💲 Inflexible Contracts 💲 Low Quality Work You’d be surprised how simple it is to uncover these hidden costs. Learn more in our blog—link in the comments!

It’s no secret that the right technology can transform your business. But these solutions are never plug-and-play. Expert guidance can make all the difference in maximizing your tools and workflows. We’ve delivered top-notch customer support and moderation for over 17 years. Put our experience to work for you. Want to get the most out of your CX software? Get started with our fast and simple implementation packages. Learn more: https://bit.ly/4bW58h4

⭕ ModSquad's Weekly Round-Up ⭕ Here's some news that got the water cooler (or Slack channel) bubbling this week: ✅ OpenAI Forms Safety Committee Amid Training New AI Model Led by CEO Sam Altman and other directors, the Safety and Security Committee aims to enhance AI safety measures. The announcement comes after concerns were voiced about OpenAI's safety commitment following the resignation of key team members. ✅ Instagram Enhances Safety Measures for Teen Users Instagram introduces new limits for teen users, enabling them to restrict interactions to their trusted "Close Friends" group, reducing the risk of harassment. ✅ U.S. Appeals Court Sets Fast-Track Schedule for TikTok Ban Challenge The oral arguments are scheduled for September in the lawsuit challenging a law requiring ByteDance to divest TikTok's U.S. assets. TikTok, ByteDance, and content creators seek a quick resolution, aiming to prevent a potential ban affecting 170 million American users. ✅ Elon Musk's xAI Plans to Build Supercomputer for AI Chatbot Grok Musk plans to have the supercomputer operational by fall 2025, potentially partnering with Oracle for its development. The proposed supercomputer aims to be four times larger than existing GPU clusters. #AI #SocialMedia #TrustandSafety #TikTok

Let's give a huge shoutout to Lisa E., our exceptional Mod of the Month! 🎉 Whether she's managing our community or providing support, Lisa consistently goes above and beyond. Skilled with tools like Zendesk and Sprout, she excels in making every interaction count. Learn more about Lisa E.: https://bit.ly/457mHsi

Working as a community manager or moderator comes with its own set of challenges, making it so important to maintain a healthy balance for their well-being. For Mental Health Awareness Month, we’ve got some great tips from one of our community managers on how to manage mental health while working in the field. Watch the video for practical advice and insights to help you create a healthier work environment. Remember, taking care of yourself is just as important as taking care of your community!

Meet and exceed your KPIs, deliver quality support, protect your brand, engage your community. And do it all while slashing costs and regaining control. It’s simple—SourceUp with ModSquad. #CX #CustomerSupport #ContentModeration

Think all chatbots are clunky and impersonal? Think again! Curious to learn more? Let's chat! 👉 https://bit.ly/3wN7lwo #AI #CX #ArtificialIntelligence #CustomerSupport

⭕ ModSquad's Weekly Round-Up ⭕ Get the scoop on what kept our team talking last week: ✅ X Now the Main Domain for Former Twitter Formerly Twitter, the social platform has shifted to X as its primary domain. Musk's historical connection to the domain adds significance, signaling broader platform ambitions. ✅ Google Introduces AI Overviews and Advanced Search Features The feature will be used for complex searches and provides concise answers powered by Google Gemini. New search capabilities include multistep reasoning, planning, AI-organized results, and Google Lens video queries. ✅ Instagram Tests Expanded Notes Feature This feature enables users to add Notes to feed posts and Reels. Notes aim to boost engagement, especially among younger users. ✅ OpenAI and News Corp. Partner OpenAI and News Corp. have struck a multi-year global partnership, enabling OpenAI to access articles from News Corp.'s outlets for use in ChatGPT. This collaboration aims to improve ChatGPT's responses and enhance user experience. #AI #ArtificialIntelligence #Marketing #SocialMedia

When should you use AI vs rely on automation? Navigating the AI and automation landscape can be tricky, especially when every outsourcer promises the moon. But with the right partner, AI can cut costs, improve outcomes, and drive impact at scale. Our latest blog post offers seven essential questions to help you navigate these decisions. 👇 Read more: https://bit.ly/3wyE4pb #AI #CX #CustomerSupport #ArtificialIntelligence