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Support plans

Fix issues fast and get expert insights for your business

All Stripe customers receive 24x7 phone, email, and chat help plus access to support centre resources. Our support plans give you additional guidance with access to designated technical and support teams at Stripe.

Growth

Priority support for your fast-growing startup

Talk to the same team whenever you need help. Your support team knows your integration and gives you extra attention to solve issues, faster.

Premium

Proactive support with hands-on help

Access high-touch help for business-critical moments and a designated support manager to share regular insights to help grow your business.

Enterprise

Dedicated team with technical experts

Get support from a team with deep knowledge of your business and a designated technical account manager to work directly with your engineers.

Compare support plans

Find the right plan to meet your needs

Choose the right level of guidance to help you grow your business with Stripe.

Growth Ideal for businesses with limited payment support needs that can benefit from prioritized support and a named point of contact at Stripe.
Premium Recommended for businesses that require proactive engagement with a named technical account manager, in addition to ongoing insights, optimizations, and prioritized support.
Enterprise Designed for Stripe’s largest customers or any business that needs ongoing partnership, planning and alignment with a technical account manager embedded within its team.

Technical account manager Stripe TAMs have deep expertise across payments, platform, reporting, and the Stripe API and are responsible for the technical health of your account. Enterprise TAMs are embedded within your team to support your own initiatives and ensure technical alignment with Stripe.

Reactive, named TAM Scaled, named TAM Named TAM embedded within your team

Developer-to-developer priority routing Save time by getting help from support engineers to review your integration and troubleshoot issues.

1 developer profile 2 developer profiles 4 developer profiles

Context-aware support Get support from a specialist familiar with your integration and account history anytime you need help with an issue.

Priority email support and routing Get faster response and resolution from specialized Stripe support agents.

6-hour response SLA 4-hour response SLA 4-hour response SLA

Business-critical email response and resolution Skip the support queue with access to Stripe’s 24/7 critical response teams.

15-minute response SLA 15-minute response SLA

Continuous optimization Get ongoing insights, optimizations, and prioritized support from a named technical account manager.

Essential optimizations: fraud, disputes, and operational support Essential and customer-defined optimizations customized to your business needs, plus API health recommendations

Real-time merchant health alerts Monitoring and alerting to notify your team of unexpected trends or issues proactively.

API availability reporting TAMs will regularly provide availability reports on our payments API.

Proactive reporting, insights, and recommendations Enterprise customers can gain deeper insights about performance with custom reporting.

Critical support for flash sales and key events Get ready for peak volume events with preparation, testing, observability, alerting, and reporting support.

Dedicated channels in Slack or Microsoft Teams Reach your technical account manager as easily as the rest of your team.

Case study

Nord Security uses Stripe Enterprise Support to drive payment optimisation

Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need to feel safe online.

Challenge

With over 15 million users, Nord Security constantly pushes the boundaries of payment optimisation. Nord Security turned to Stripe Enterprise Support to help uncover improvements in payment security, fraud reduction, and compliance to drive payment optimisation further.

Solution

After making the recommended improvements, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security saw a 5.1% uplift in authorisation rates and 2.6% more transactions recaptured with Adaptive Acceptance.

Products

Enterprise Support has absolutely helped us optimise processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.

Kes Saulis, Head of Payments, Nord Security

Looking to get started with Stripe?

Launch faster with implementation services

Integration consultants and engineers guide you through every stage of your implementation, from strategy and design to technical development and launch. After your integration is live, our support experts provide optimisation recommendations and insights to help you maximise value.

Ready to get started with one of our support plans?

Get more information to determine which plan is right for you.

Get technical or account support

We’re here 24x7 over email, phone, or chat. Get in touch if you have questions or need help with code.

Chat with developers live on Discord

Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.