My company is small, yet mighty so most of these are covered by just a few of us! ⌛ Resolve incidents the quickest, even major incidents - Jared! ☕ Let Atlassian Intelligence do all the hard wo...
Hi Community! For JSM June, let’s honor our favorite teammates who help our organizations operate smoothly every day. We know there are different characters on each team so we want to know… ...
Summary In some cases, we would like to set the organization field according to the request participants for the Jira Service Management tickets. In this case, as Jira does not have the functionali...
Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
....au The information contained in this email, and/or attachments is confidential and may be privileged. Any review, use, publication, reproduction, distribution, or d...
We have Jira Software and Jira Service Management on Data Center, three different copies/environments. We have our Dev environment which gets refreshed quarterly. We have our QA environme...
Context We have Emails Requests enabled with a Jira Service Management project. So, when one of our customers sends an email to our Support email address, it creates a ticket. That part works fine. ...
The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
Hi Community! 🙌 The weight of inquiries, tickets, and customers' needs can easily overwhelm even the most seasoned service desk agents, impacting both customers and agents. So here are 10 tips that ...
Hello Everyone, We are currently working to role out JSM, but something that has come up are multiple IT staff wanting admin level permissions to help manage "things". I have come to the conclusion ...
...s consistently updated and accessible across systems. Public API support for extended functionalities opens up a wide range of possibilities for customization and integration with external systems....
I have an automation that triggers when an issue in project DBO is assigned and performs actions against a linked issue in project RSM when that issue matches specific conditions. One of the conditio...
When one service desk customer tries to create a ticket via email, we get an error in Assist" Looks like someone tried to create an issue, but no request types are available across your team/enterpri...
****Edit**** Back online at 4:05 PDT. We have Jira Service Desk, Discovery and several other products. All the pages are having problems. Contacting support is give us an error ...
Abano NV, a Platinum Atlassian Solution Partner from Kontich, Belgium, has been helping a key Belgian public service department in their digital transformation journey since 2021. The Challenge: K...
When Service Project customers view pages from the linked Confluence knowledge base, their view of the pages excludes the headers and footers of those pages. Is there a setting I'm missing to c...
Hi Team, Our prod jira application is SSO enabled . after reload of Jira data from 9.4.0 version data to 9.12.6 , Application is up and running on new server with new server url. after few...
How to improve communication on the customer-agent line to raise CSAT and change frustration into understanding? 📚 This article has been published in the DevSamurai blog. Incident co...
Hi Community 🙌 I want to share my thoughts about customer actions on the service desk portal that we all should implement, but maybe you don't know yet that you can 😊 The more customers can do it...
Let’s think of this scenario: You are running a Service Desk that manages to close lots of tickets monthly. You’re keeping a controlled request backlog and it seems that everything’s going great. Ri...
Dear community members, I need a help how to show different fields before and after the issue is submitted? Am I required to create two issue types, or is there another way? I would apprec...
When I Export into Word from the Jira Service Management issue, it generates the Word file and inputs all the information from the form. However, the Request Participants is always blank despite havi...
I have several pie charts to show open / closed tickets and would like to have the charts us ethe same colors, but I do not see this option.
Hi Team! My organization and I are looking for ways to restrict access to one of our Jira Service Management Cloud service channels so that only customers who have Jira accounts can access it. ...
I am creating a form to request the creation of account types. I have created a custom field to list the account types. When the user clicks on one of the account types, different approvers will be n...
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