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Data analytics and AI

This glossary contains definitions related to customer data analytics, predictive analytics, data visualization and operational business intelligence. Some definitions explain the meaning of words used to Hadoop and other software tools used in big data analytics. Other definitions are related to the strategies that business intelligence professionals, data scientists, statisticians and data analysts use to make data-driven decisions.

Algorithms

Terms related to procedures or formulas for solving a problem by conducting a sequence of specified actions. In computing, algorithms in the form of mathematical instructions play an important part in search, artificial intelligence (AI) and machine learning.

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Artificial intelligence

Terms related to artificial intelligence (AI), including definitions about machine learning and words and phrases about training data, algorithms, natural language processing, neural networks and automation.

  • ChatGPT

    ChatGPT is an AI chatbot that uses natural language processing to create humanlike conversational dialogue.

  • Siri

    Siri is Apple's virtual assistant for iOS, macOS, tvOS and watchOS devices that uses voice recognition and is powered by artificial intelligence (AI).

  • Apple Intelligence

    Apple Intelligence is the platform name for a suite of generative AI capabilities that Apple is integrating across its products, including iPhone, Mac and iPad devices.

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Data and data management

Terms related to data, including definitions about data warehousing and words and phrases about data management.

  • clinical data analyst

    A clinical data analyst -- also referred to as a 'healthcare data analyst' -- is a healthcare information professional who verifies the validity of scientific experiments and data gathered from research.

  • enterprise search

    Enterprise search is a type of software that lets users find data spread across organizations' internal repositories, such as content management systems, knowledge bases and customer relationship management (CRM) systems.

  • data collection

    Data collection is the process of gathering data for use in business decision-making, strategic planning, research and other purposes.

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Database management

Terms related to databases, including definitions about relational databases and words and phrases about database management.

  • RDBMS (relational database management system)

    A relational database management system (RDBMS) is a collection of programs and capabilities that enable IT teams and others to create, update, administer and otherwise interact with a relational database.

  • data splitting

    Data splitting is when data is divided into two or more subsets. Typically, with a two-part split, one part is used to evaluate or test the data and the other for training the model.

  • graph database

    A graph database, also referred to as a semantic database, is a software application designed to store, query and modify network graphs.

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Networking
Security
  • zero-day vulnerability

    A zero-day vulnerability is a security loophole in software, hardware or firmware that threat actors exploit before the vendors ...

  • DNS attack

    A DNS attack is an exploit in which an attacker takes advantage of vulnerabilities in the domain name system.

  • malware

    Malware, or malicious software, is any program or file that's intentionally harmful to a computer, network or server.

CIO
  • data collection

    Data collection is the process of gathering data for use in business decision-making, strategic planning, research and other ...

  • chief trust officer

    A chief trust officer (CTrO) in the IT industry is an executive job title given to the person responsible for building confidence...

  • green IT (green information technology)

    Green IT (green information technology) is the practice of creating and using environmentally sustainable computing resources.

HRSoftware
  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

  • ADP Mobile Solutions

    ADP Mobile Solutions is a self-service mobile app that enables employees to access work records such as pay, schedules, timecards...

  • director of employee engagement

    Director of employee engagement is one of the job titles for a human resources (HR) manager who is responsible for an ...

Customer Experience
  • digital marketing

    Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic ...

  • contact center schedule adherence

    Contact center schedule adherence is a standard metric used in business contact centers to determine whether contact center ...

  • customer retention

    Customer retention is a metric that measures customer loyalty, or an organization's ability to retain customers over time.

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