Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
As a Senior UX Researcher at Okta, you will play a crucial role in helping define and illuminate the needs of our Independent Software Vendor (ISV) partners and customers to execute our vision of establishing Okta as a two sided platform that connects SaaS builders and SaaS consumers within a secure, interoperable app ecosystem. You will proactively construct and own a research roadmap, working closely with your design, product, and engineering partners to ensure that your research is aligned to the highest priority needs, and informing both long and near-term strategy and product decisions to drive growth of Okta’s ISV ecosystem. You will cultivate and nurture a culture of curiosity and learning across your cross functional team by ensuring that designers, product managers, and engineers are able to leverage foundational and evaluative insights in their day-to-day work.
In this role, you’ll get to:
- Scope, prioritize, organize, and manage research initiatives focused on growing Okta’s ISV ecosystem
- Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately.
- Facilitate cross-discipline research to drive clarity and decision-making.
- Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.
- Represent your research to diverse audiences across the organization.
- Handle multiple projects and tasks concurrently
- Provide coaching and mentorship to more junior researchers/employees at Okta
- Grow and develop a research practice that unlocks partner and customer insights and value, ultimately moving the business forward
You could be a fit if you have:
- Proven experience as an embedded UX Researcher with a track record of identifying and elevating user needs and driving the delivery of value to them.
- Effective systems thinking capabilities with an open mind and ability to think holistically, rather than rely on a predictable formula or a linear approach
- Experience utilizing a variety of mixed methods in research (e.g., usability studies, contextual inquiry, surveys, etc.)
- Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals.
- Proficiency in communicating user research findings with cross-functional partners to drive impact
- Experience with products made for developers, administrators, or other technical audiences
- Strong ability to plan, prioritize and organize effectively and collectively, with their manager and cross functional partners, determine a roadmap
- Strong decision making and problem solving capabilities while working with constraints
- History of effective communication with all levels of management and company personnel
- Empathy for users, knowledge of and passion for technical experiences
- Excellent communication skills
- Possess empathy for users, knowledge of and passion for the technical experiences
- Experience working on security products (and especially SaaS or enterprise technology) is a plus
- Experience facilitating large cross functional groups to achieve a common goal
- Are a voracious learner and coach to people around you, raising the bar for the team.
Education
- Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction (or other related field)
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Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
