Content type: News and product updates
Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting
In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever.
Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editorÂ
In today’s digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success
Transform seller effectiveness with Dynamics 365 Sales Copilot
In today’s fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.
Copilot in D365 Sales boosts efficiency with content recommendations and Q&A Â
Sellers are often faced with situations where they need to sift through a lot of information to find the one piece they need.
Try skill-based agent search in Dynamics 365 Customer Service
We’re excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.
Empower agents to draft case-based knowledge articles with Copilot
Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.
Work smarter with Microsoft Copilot in Dynamics 365 Business Central
In the quickly changing world of AI, Microsoft Dynamics 365 Business Central is leading the way with innovations that have equipped more than 30,000 small and medium-sized businesses to succeed. Powered by next-generation AI, Microsoft Copilot in Dynamics 365 Business Central introduces new ways to streamline workflows, boost productivity, and unlock creativity.
Extend Copilot capabilities with plugins  Â
Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot.
Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service
Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.