Leadership matters most!
The US Aviation industry is arguably the best (and safest) in the world for many reasons, not the least of which are the design, manufacture, and discipline of those entrusted with the systems' components. I am grateful to have started my Quality career 20+ years ago in the aviation industry and it has provided my foundation for "what right looks like" ever since. I never wanted the FAA or NTSB on my doorstep asking me why I let bad parts leave my facility, ever.
Boeing has been in the news frequently over the last few years for multiple (negative) reasons. This article is no different. Just like aircraft, the systems to build aircraft are full of double and triple redundancies to prevent (or catch) defects/errors. The glue that holds all of these systems together is Leadership!
From the shop floor, to the test labs, to the CEO's office, Leadership matters most! Aviation processes are highly documented, including tools, methods, and acceptable work aids for use and any deviation from these require Engineering approval. The auditors cited in this article (by all accounts) did an excellent job uncovering not just undocumented deviations from the standard, but also the lack of leadership discipline present.
Any process that involves humans will have variation. Humans are infinitely adaptable and will find new ways to solve old problems. This is great when it's time to innovate and create, but not so good when you're trying to lock things down an standardize.
Boeing leadership needs to get on the shop floor, revise & enforce standards, and continue to build the world's best, safest aircraft!
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Aero Seeker
4moYour contribution to the aviation arena is appreciated, always skywards