PerfectServe

By offering solutions that enable #interoperability with other critical hospital systems, PerfectServe equips care team members with the right information at the right time to make the right decisions about patient care. That’s the ultimate goal as we progress toward a true real-time health system environment. Read more about why PerfectServe was a top performer in KLAS Research's latest interoperability report for the CC&C market segment: https://bit.ly/3R7QYBj

On Fridays, we recognize nurses! Today's Nurse of Note winner is Diana Mathieu, the RN Clinical Manager at True Health in Casselberry, FL. Diana's nominator shared that she is "everything a nurse of today should be," and we couldn't agree more. Thanks for what you do for others, Diana, and congratulations! #NursesofNote #nurserecognition

A hospital's communication backbone shouldn't be a combination of sticky notes, index cards, and other hastily written guidelines. Technology has come much too far to settle for this kind of chaos. For more perspectives about the importance of advanced care team communication, check out the full on-demand replay: https://bit.ly/3xBOwMR

In healthcare settings, important information is being exchanged all the time—calls, messages, lab results, nurse call requests, and so much more. PerfectServe's ability to facilitate all of this information comes from the power of #DynamicIntelligentRouting. Learn more about the root of our industry-leading clinical workflow expertise: https://bit.ly/3TIonDf

On this #MemorialDay, we honor the fallen heroes who selflessly served our country. Their bravery and sacrifice are a lasting reminder of the true cost of freedom.

Help us congratulate one of our first 2024 #NursesofNote, Dr. Viji George! Viji is the Magnet Program Director and Clinical Excellence Program Manager for Texas Health Presbyterian Hospital Plano and Texas Health Resources. Her nominator shared the following: "In Kuwait, she was part of the core leadership team in reestablishing a military hospital, developing orientation programs, nursing policies, quality initiatives, and staff development. This nurse is always going above and beyond to serve others. She has such a kind heart and is a true reflection of what a great nurse should be." Congratulations, Viji!

Change management is a necessary part of every healthcare technology implementation. For leaders like Dr. Nick Lo, this process presents an excellent chance to bring other people on the journey that led the organization to select the technology in the first place. Watch the full webinar replay for more insights about thoughtful innovation: https://bit.ly/3KgDXSs

Did you know it's #NationalEMSWeek? This week is all about recognizing emergency workers, from paramedics and EMTs to dispatchers and other first responders. We're inspired by the courage and compassionate care you give during emergencies each and every day. We see you, and we thank you for your service! 💙

Holidays like Memorial Day can be stressful for medical practices. Any time office hours differ from the norm, poor call management has the potential to negatively impact providers and patients. Here are some common issues: ❌ Long hold times ❌ Incorrect call routing or contact numbers ❌ Lost voicemails and messages ❌ Dated schedules that lead to off-call providers getting calls To properly prep for any holiday, your practice should: ✅ Update its voicemail tree with clear prompts ✅ Make sure all on-call schedules are accurate ✅ Switch to an app-enabled answering service ✅ Verify that answering service support is available 24/7 in the event that call workflows need to be updated in advance of (or during) the holiday By taking these steps, you'll help to ensure that all messages get to the right person at the right time even when the office is closed. Need more tips on how to prep your medical practice for the holidays? Read our blog.👇

"Every single group had their own way of doing their scheduling. [...] And how we relayed that information to everyone who should know was just as varied as how [the schedules] were made." Check out Ben Moore's full discussion with Nicholas Perkins, DO, FACP to learn more about why the team at Prisma Health was so excited to make the switch to Lightning Bolt for enterprise provider scheduling: https://bit.ly/3P7ZIGT