With the launch of Real-Time AI, Observe.AI's conversation intelligence platform becomes the only end-to-end AI solution for contact centers by combining in-the-moment AI assistance with post-interaction QA and coaching. Now for the first time ever, businesses are able to fully unlock their biggest untapped resource: contact center customer conversations. #contactcenter #callcenter #conversationintelligence #realtimeai To learn more about Real-Time AI, click the link in the comments below.
Observe.AI
Software Development
Redwood City, California 54,550 followers
The Conversation Intelligence Platform for Contact Centers
About us
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industry's most accurate contact center LLM, the platform analyzes every customer conversation, identifying critical insights to boost revenue, improve customer retention, and optimize operational efficiencies and compliance – while ensuring security and at massive scale. Trusted by leading companies such as Accolade, Affordable Care, Inc., Concentrix, Cox Automotive, Maxor, Pearson, and Public Storage, Observe.AI accelerates outcomes from the frontline to the executive level. For more information, please visit www.observe.ai.
- Website
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https://observe.ai
External link for Observe.AI
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Redwood City, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- Machine Learning, Artificial Intelligence, Conversation Intelligence, Contact Center Quality Assurance, Call Center Quality Assurance, Speech Analytics, and Agent Performance & Coaching
Locations
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Primary
275 Shoreline Dr
Redwood City, California 94065, US
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San Francisco, California 94105, US
Employees at Observe.AI
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Sanjiva Singh
Senior Sales and Business Leader
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Upal Basu
Technology Investor | Global | Entrepreneur
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Anand Chandrasekaran
Anand Chandrasekaran is an Influencer Technologist. Builder. Investor | Crescendo and GC | Earlier Five9, Meta, Bharti Airtel and Snapdeal
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Lak Ananth
CEO & Managing Partner @ Next47 | Global Venture Capital
Updates
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Success in today's business world hinges on understanding and optimizing customer interactions. 🤝 That's where conversation intelligence software comes into play. This revolutionary tool provides deep insights into customer conversations, enabling contact centers to deliver top-notch service. Why choose conversation intelligence software? ✨ Enhance customer interactions 📈 Boost agent performance 🔍 Gain valuable insights for improvement Read the blog: https://lnkd.in/g2NyvEJH
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We are heading to Nashville next week for the Forrester CX Summit North America! 🤠 Swing by booth #221 to meet our team and discover how leaders can harness the power of human + AI and create differentiated value. We can't wait to see you there! Tanner Flynn Jeramy Compton Milind Pansare Claudia Lee
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We're thrilled to announce that we are featured in the recent article "AI Leaders to Watch" by Bain & Company! 📣 The article highlights the top companies making waves in AI, and we’re proud to be recognized among 24 companies to watch in 2024. 🚀 This recognition is a testament to our dedication to innovation and excellence in AI solutions. Thank you to our amazing team and supportive community for helping us achieve this milestone! 👉 Read the full article to learn more: https://lnkd.in/g6bBR5vs
AI Leaders to Watch
bain.com
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Are you ready to elevate your contact center with Observe.AI? 📈 Discover how we can transform your customer interactions with cutting-edge conversation intelligence and AI-powered automation. Gain deeper insights, support your agents in real-time and post-interaction, and boost customer satisfaction—all while reducing operating costs. Let's revolutionize your customer experience together! 🚀 https://lnkd.in/g6SnNEQn
Observe.AI - The Leading Gen AI Conversation Intelligence Platform for Contact Centers
https://www.youtube.com/
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CCW Las Vegas 2024 was a tremendous success last week! 🎉 We hosted insightful think tank and workshop sessions, an intimate dinner with customers and prospects, and an endless amount of networking and demos. Huge thanks to everyone who participated and contributed to the event’s success, we couldn't have done it without you! Sana Khan Jason Griggs Milind Pansare DB Banerjee Sanjiva Singh Vache Moroyan Deepak Kumar P Christian Gunnar Wathne Yige Li, PMP Rachel Bruchanski Michael Wiese Brittany Nicholas Wesley Mak Kareema Suleiman
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Say Goodbye to After-Call Work with Summarization AI! 🌟 Contact center leaders, rejoice! Imagine eliminating the time agents spend on after-call work (ACW). Our latest blog reveals how Summarization AI can help you: ⏳ Reduce Average Handle Time (AHT) - No more manual call summaries and updates! 💼 Boost Efficiency - More calls handled per agent, less operational costs. 😊 Improve Agent Well-being - Lower burnout rates with less repetitive tasks. Discover how AI can transform your contact center operations. 🔗 How Summarization AI Eliminates After-Call Work: https://lnkd.in/gcEMabNF
How Summarization AI Eliminates After-Call Work
observe.ai
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Wrapping up an incredible day at Customer Contact Week 👏 Today was filled with inspiring keynotes, hands-on workshops, and fantastic networking opportunities. Excited for what the rest of the week has in store. Stay tuned for more updates! #CCWLasVegas! Jason Griggs Sana Khan Milind Pansare DB Banerjee Sanjiva Singh Vache Moroyan Deepak Kumar P Christian Gunnar Wathne Yige Li, PMP Rachel Bruchanski Michael Wiese Brittany Nicholas Wesley Mak Kareema Suleiman
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Honored to be mentioned in AIM Research's latest article on our innovative Gen AI launch! 🚀 Discover how these updates are set to revolutionize contact center insights by diving deeper into context and nuance in the article below.
Observe.AI Introduces Gen AI for Deeper Contact Center Insights Silicon Valley startup Observe.AI has unveiled new generative AI capabilities that promise to transform how contact centers extract insights from customer conversations to drive better business outcomes. “Our enterprise customers have spent decades building their reputations and aren’t willing to invest in unproven technologies that miss critical insights or require tedious implementations that stall and fail. Observe.AI is empowering contact centers to derive accurate conversation insights that enhance real-time agent guidance, call summarization, Auto QA, and business analytics,” said Swapnil Jain, CEO and Co-Founder of Observe.AI. “We’re bringing our customers to value faster, easier, and more securely.” Read more- https://lnkd.in/gF27RfCD