Happy Returns, a UPS Company

Many of the largest retailers, who operate multiple brands both online and in stores, have long wanted the ability to seamlessly accept returns from all their brands across their entire network. Today, we’re excited to introduce a first-of-its-kind BORIS solution that enables enterprise retailers to accept box-free, label-free returns and exchanges across their full store network. Click to read more: https://lnkd.in/gjF-GMeb

Enterprise retailers have a lot to gain from our expanded buy-online-return-in-store solution.   “[Multi-brand retailers] all have stores, and they all sell online, but you know what they don’t do? They don’t do cross-brand returns,” says David Sobie. “They don’t do buy from one brand in the portfolio and return at stores from other brands in the portfolio. Why is that? Because it’s really hard.”    Click to read more: https://lnkd.in/gt8vWXBw  

“We are always looking for new ways to optimize the shopping experience for SHEIN customers — from speedier delivery to easy returns,” said George Chiao, president of SHEIN U.S. “Happy Returns has pioneered a seamless, simple returns model and we are excited to launch this offering across hundreds of Forever 21 stores across the country.” Read more on FreightWaves here: https://lnkd.in/dxJ8GtJ9

Did you know you can boost customer happiness without overhauling your entire system?    Happy Returns easily integrates into your custom return portal, combining your existing software with our simple, no-box return method.     With this headless integration, shoppers can access fast and easy returns at nearly 10,000+ Return Bar® locations (including 5,000+ The UPS Store® retail locations) and have their refunds or exchanges initiated instantly. 

Did you catch our latest video? Step into the 'Journey of a Return' and see how we're making the return process smoother and delightful for shoppers and retailers every step of the way.  https://lnkd.in/d9H5Zn8b

New partner alert! Our integration with Two Boxes means retailers can access our nationwide Return Bar® network, optimize in-warehouse returns efficiency, make return processing more intelligent, and power fast return to inventory times. The partnership unlocks 3PL options without additional integration development, and retailers can enable single scan operations to deliver streamlined solutions. Say hello to item visibility, access to actionable returns data, and opportunities to allocate resources effectively. To learn more, get in touch with our partnership team members, Christopher Schwager and Kyle Miller.

Ever wondered what happens after you return an item? Join us on an eye-opening journey as we take you behind the scenes of our innovative return process. From the hands of the shopper at our Return Bar, where each item is scanned and verified, and through the streamlined pathways of our Return Hubs, discover how each return makes its way back to the retailer with efficiency and care. Watch as we transform the return experience, making it easy and enjoyable. https://lnkd.in/eKeneXKQ

Did you know you can integrate our box-free, label-free, and hassle-free return service into your custom enterprise return portal?   Our headless returns offering allows you to maintain the software you’ve built and trust while offering shoppers the convenience of in-person, verified returns. It's the perfect blend of maintaining your system and providing the shopper's favorite return method. Schedule a time to learn more: https://lnkd.in/dzdzqMrP

We’re thrilled to announce a brand-new partnership with ReturnLogic, bringing easy box-free returns to even more merchants and shoppers. Leveraging the QR Code Generator API, ReturnLogic has a built-in integration that enables merchants to offer shoppers box-free, label-free, hassle-free returns at our nationwide Return Bar® network. This integration, combined with ReturnLogic's advanced analytics offerings, robust policy customizations, and warranty solutions, will allow merchants to prioritize operational excellence and their customers' returns experiences. “We’re excited this new integration with ReturnLogic allows merchants to optimize efficiency and gain insights into return status and item visibility. It lets their internal teams make informed decisions to power operational improvements and provides their shoppers with the number one preferred return method of box-free, label-free returns,” said Happy Returns spokesperson David Rogers, VP of Revenue Operations. To learn more about the Happy Returns and ReturnLogic partnership, contact our partnership team members, Christopher Schwager and Kyle Miller. 

In our new infographic, “How return policies can influence online sales,” check out five key takeaways from our “Returns Happen” report. We accumulated responses from 2,000 shoppers and 200 enterprise retailers to better understand the online returns landscape. One thing is clear: It’s about to be a pivotal year for returns management and enterprise retailers! https://lnkd.in/gtK6FvUa