Gorgias

Join us for Convert Corner: Episode No.1! 🎙️ We’re excited to help brands enhance shopper engagement, and this ep is all about increasing conversions during peak traffic periods — like upcoming Father’s Day. What to Expect: → Insights into seasonal campaign strategies → Actionable tactics to boost engagement and sales → Examples of successful seasonal campaigns The first event kicks off in 4 days so register now 🏃♀️🏃♀️🏃♀️ https://lnkd.in/gxWdPRKn

In May we focused on mental health 🧠 🧠 🧠 Knowing that strong minds make for strong teams, we dedicated the entire month to promoting wellness and raising awareness among our team members. How? Through a series of fun activities that got us connecting at the office, moving our bodies, and learning new skillsets. Some projects for the month were: 🧘♀️ Wellness Wednesdays: To accommodate our global team, we held sessions twice a day for Europe and the Americas. These included short, desk-friendly videos on meditation and stretching, tailored to fit into our busy schedules. 🥗 Healthy Breakfasts: We organized nutritious breakfasts at the various office hubs to kickstart our days with the right fuel. 🚶♂️ 10k Steps Challenge: We encouraged everyone to get moving with a hint of competition! This helped us incorporate more activity into our daily routines, and update each other on our progress. 💸 Financial Wellness Learning Session: Focusing on financial health, this session was designed to increase awareness of spending habits, showcase savings strategies, and enable staff to set meaningful financial goals. May was a mental health marathon, but rest assured that supporting our team members’ well-being all year round is the goal. The key lies in fostering a culture where all layers of health are top of mind, habit, and discussion. Here’s to more May-like momentum!

+☝️ integration! We’re happy to share that Loyoly.io — the loyalty and referral program that will turn your customers into brand ambassadors — now integrates with Gorgias! This means you can view Loyoly user data directly in Gorgias, such as: - Number of points - Missions completed - Rewards claimed - Phone number - Tier name ✅ There's nothing like it to personalize your user experience even further and build strong customer loyalty!

How does Psycho Bunny maintain high quality customer support as they scale, without their overhead skyrocketing? With AI-powered CX from Gorgias. Psycho Bunny took part in the Alpha phase of AI Agent, showcasing: 📈 Steady or increased CSAT scores 📈 Resolution speeds 99.4% faster than the team average 📈 Record first response times Swipe for more insights ➡️ ➡️ ➡️

Generate revenue & lift LTV with the NEW Gorgias x Rebuy Engine Integration 🚀 You can now equip your customer support reps with personalized product recommendations embedded in every Gorgias support ticket, powered by Rebuy's AI-driven algorithms 💪 Tap into Rebuy’s AI and data-powered rules engine to: 🔓 Unlock upsell offers in the Gorgias Helpdesk 💰 Drive new revenue via support interactions 🔁 Benefit from continuous & optimized recommendations Learn more about the integration 👉 https://lnkd.in/g9miUwGT

Notre équipe d‘expérience client est déjà prête pour le vendredi fou et le cyber lundi. 🤖 Psycho Bunny est en train de devenir une marque avec une portée globale,  pour nous, maintenir un service client exceptionnel tout en gardant un œil sur les coûts et les effectifs est crucial. La dernière version de Gorgias, l'Agent IA, nous aide à: -Gérer efficacement les requêtes -Libérer notre équipe pour les problèmes complexes -Améliorer l'expérience client. En seulement 2 mois, notre Agent IA est désormais #1 en termes de réponses et d'efficacité de résolution pour notre équipe d'expérience client ! Avec un temps de réponse initial 99,8% plus rapide et un temps de résolution 99,4% plus rapide. Un grand merci à l'équipe de Gorgias et à Romain Lapeyre  pour leur soutien. Mais aussi Tosha Moyer Mary, Lisa 🤖 et toute l'équipe Consultez l'étude de cas pour plus d'informations. Lien dans les commentaires. —------------------------------ Our Customer Experience team is  set and ready for BFCM As we are growing to become a global brand , maintaining stellar customer service while also keeping an eye on headcount and costs is crucial . Gorgias's newest release, AI Agent has been instrumental to: -Efficiently handles queries -Freeing our team for complex issues -Enhancing customer experience. Within 2 months, our Agent AI is now  #1 in Ticket Replies & Resolution Speed for our CX Team! With 99.8% faster first response time and 99.4% faster resolution time. Big shout out to the Gorgias team and Romain Lapeyre for their invaluable support but also to Tosha Moyer, Mary, Lisa 🤖 and all the team. Check out our case study for more insights. Link in the comments

Within just 2 months of using AI agent, Psycho Bunny‎ responds to customers 24/7, within 1 min and with a higher CSAT. This year, Psycho Bunny‎ was challenged to scale north $250 million without compromising quality or rocketing up their overhead. They decided to implement Agent AI, to support their growth and automate the repetitive and simple tasks. The results: → AI Agent resolves 26% of customer tickets, maintaining high CSAT scores (total of 10k monthly tickets) and response time →Achieved higher CSAT scores (4.67) > than the team average (4.6) with the help of AI. →Made their CX team more human. The AI Agent's role: → Efficiently handled simple queries about order status, returns, exchanges, and shipping. →Freed up the CX agents (the real humans) to focus on more complex issues and more human matters. For results like this one, we keep pushing, keep investing heavily on our Agent AI to make it easy and accessible to all our merchants. This BFCM season is going to be like no other. You can still sign up for our beta.  Link in the comments ↓

Join us at the Gorgias CX event! Our Director of Client Success, Lacy Eyre, will lead an insightful workshop on knowing your customer. The workshop will cover topics such as phone support, customer satisfaction, and AI. Don't miss this opportunity to improve your business’s customer service capabilities!

We’re thrilled to announce that Okendo has officially launched their latest product, Okendo Loyalty! Okendo Loyalty makes it easy to build your dream loyalty program by combining deep customization capabilities with an ultra-intuitive interface. Learn more about Okendo Loyalty 👇 here: https://lnkd.in/gjKBnFr9

Looking to communicate crucial product info to your customers at exactly the right moment? Our automation tool, Flows, is a self-service feature that helps brands do just that by: 🤖 Showcasing policies when buyer intent is highest 🤖 Preempting FAQs that could stall purchases 🤖 And outlining important info like shipping timelines or return-eligibility to accurately establish customer expectations Premium Bidet company, TUSHY: For People Who Poop, is a star Gorgias Flows user, harnessing this automation feature to present warranty info front and centre on product pages, so that their customers know their back(side 😏)s are covered. Interested in more Flows use cases? Check out our latest blog post detailing 10 excellent examples (link in comments below).