DigitalGenius

“We implemented DigitalGenius and our agents haven’t ever been happier.” Anne Dyer from OLIPOP PBC had this to say about bringing DigitalGenius in for CX Automation. It’s so often overlooked that a mature, industry-specific AI engine like the one from DG (coming up on a decade old) creates employee happiness and their promotion for AI! Why? Well who wants to crank through a queue of 500 tickets a day of copying and pasting tracking links, changing order addresses, cancelling subscriptions, etc… How much more fulfilling is it for an agent to sit at their desk and jump on a valuable conversation with EVERY ticket they touch? What a great event with the DigitalGenius, Flip, OrderProtection.com, Inveterate, Inc and Stay AI teams. Excited for the next one!

Brave conversations with 💬 Stephen Jones

At October DTC Live London, we were joined by DigitalGenius as well as Chandni B., Global Head of Member Happiness at Beauty Pie. With AI on the rise, balancing automation with a human touch is crucial. Beauty Pie faced this challenge head-on when integrating AI into their customer service. Their approach was transparent—they didn't hide that they were using a bot. Instead, they gave it a friendly name, Benita. This choice fostered a unique connection, with customers often saying, "Thank you, Benita," even though they knew it was a bot. Maintaining this transparency was vital because, while AI offers efficiency, it isn't infallible. Acknowledging its limitations allowed Beauty Pie to address issues promptly and enhance the overall customer experience.

Can AI help and support mental health in customer service? Our survey says... Yes! https://lnkd.in/eCCymUZX

Last week Anastasiia Shevchuk spoke about how to maximise your generative AI implementation by combining it with deep integrations. You can catch up and watch the recording here: https://lnkd.in/epNx8nzC

Lights up. Zendaya with On. It’s official 🎬 Moving. Learning. Dreaming. Together. Stay tuned to see our collaboration unfold – this is only the beginning. https://lnkd.in/daxzHsNN #DreamTogether #DreamOn #Zendaya

Did someone say DigitalGenius taking over LA with friends Flip and Inveterate, Inc 👀 Join us for an amazing panel filled with insights from industry leaders like Courtney Anderson from Princess Polly, Anne Dyer from OLIPOP PBC, Jessica-Rose Garcia from OneSkin - hosted by Sam Krut from Flip along with some good food and cocktails 🍹

Worried that your agents are too talented to be spending their time on repetitive, simple queries that aren't adding value? That's exactly the situation Rosie Duffy from ME+EM Ltd was in when she started looking at AI to solve repetitive queries, and DigitalGenius in particular. Here's why she started looking towards AI and automation. Sound familiar? Speak to our team to find out how DG can help.