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FAQs

    • Registering for an account lets you take full advantage of the LIVEcommunity, enabling you to:
      • Have the benefit of over 179,000 network and cybersecurity experts that can help answer questions in the forum areas, which cover the following topics: General Topics, Automation/API, Cortex XDR, Custom Signatures, Endpoint (Traps), VirusTotal, VM-Series, Threat & Vulnerability, Best Practices, Prisma Access, Prisma Cloud, Prisma SaaS, GlobalProtect, Cortex XSOAR, Prisma Access Insights,, and others.
      • Read interesting blog posts about Palo Alto Networks products.
      • View topics and read posts in all of the discussion boards.
      • Post new messages and reply to comments by other members.
      • Receive an email when someone responds to a specific post or topic.
      • Personalize your community experience.
      • Post comments on articles, blogs and discussions.
      • Watch tutorial videos.
      • Access a robust Tools area that includes: Integration Resources, API, Cisco ACI, Cloud Integration, Expedition, MineMeld, and more.
      • Participate in contests.
      If you don't register, you can only browse and search for information. You will not be able to engage in discussions with other community members, give Likes, start discussion topics, accept solutions, or set customization preferences.
      Close

    • Registering for a LIVEcommunity account is quick and simple. All you need to do is create a login name and password and then enter your email address and country.


      To register:

      1. Click Register at the top of any page.

      2. You'll land on a page that guides you to the appropriate registration path. You can use your personal email address to create a community-only account. If you are a customer or partner with a support contract, then you can use your business email address and information to create a support account.

        Note: If you already have a Palo Alto Networks support account, then a LIVEcommunity account is already created for you. Use those credentials to log into the LIVEcommunity.

      3. Click the appropriate registration button (either a LIVEcommunity account or Support Portal Account). Click on "Register for a LIVEcommunity account."

      4. Enter your email address and enter the captcha characters and click Next.

      5. Enter a Community Username. (This name appears whenever you post or leave a comment.)
      6. Enter your full name, country, and a Password.
        Tip: Passwords are case-sensitive. Include capital and lowercase letters and numbers to make your password more secure.
      7. Confirm your password again.
      8. Click Register.
      9. You'll be asked to confirm your email before you sign in. Check your email for a confirmation email and click the activation link.
        Note: You must have cookies enabled in your browser to register and to sign in to LIVEcommunity.

      Close

    • After you've registered and confirmed your registration, you can sign in and start participating.


      To sign in to the LIVEcommunity:

      1. Click Sign In at the top of any page to be taken to the Palo Alto Networks Single Sign On page
      2. Enter your Email Address and Password.
      3. Click LOG ON.
      Close

    • To get help with your LIVEcommunity password:
      1. Click on Sign In located in the upper right part of the page.

      2. On the Sign In page, after you type in your email address and hit Next, you will see there is a link for Forgot Password.

      3. Once you click on that, you will be prompted for your Email address land Capsha information. Hit Next, and you will then see a screen letting you know that an email has been generated to help you reset your password.

      4. If you need any further assistance, such as changing email addresses or any special requests, just click the Need Help? link to contact the LIVEcommunity team via email.
      Close

    • Changing your avatar is an easy way to personalize your identity within LIVEcommunity. You can change your avatar as often as you like. Your current avatar appears at the top of the About page.

      Once you are logged into your LIVEcommunity account, choose one of the following ways to change your avatar image:

      1. Click your username in the upper right corner of the screen and choose "My Profile".

        My Profile menu

        Edit Avatar

        Click on the "Edit image" button next to your current avatar. Choose an avatar from the LIVEcommunity collection. (Choose an avatar collection and click the avatar your want.) Then go to Step C

      2. Click your username in the upper right and select "My Settings"

        My Settings menu

        My Settings dashboard

        Click "Avatars", and then either choose an avatar from a collection or upload an Avatar. Click "Browse" and select a .JPG, .GIF or .PNG file. Then hit Save. Now the next step.
      3. You should now be at the "Crop Profile Avatar" screen. This will allow you to crop and preview your avatar. Once you are satisfied with it, click "Save and Continue". That's it!
      Close

    • Your signature is text that appears at the bottom of your posts. Here's how to create your personal signature once you have logged into the LIVEcommunity:

      1. Click your username in the upper right corner, and select "My Settings"

        My Settings menu

      2. Under Personal go to Personal Information.
      3. Enter your signature text in the Signature box.
      4. Click Save.

      NOTE: Please refrain from using any websites that advertise for another product or software. Doing this may cause your profile to be restricted.

      Close

    • You can share as much or as little about yourself with other LIVEcommunity members. You can enter a short biography, your location, your interests, or anything else (within LIVEcommunity guidelines, of course).

      Here's how to tell other LIVEcommunity members about yourself:

      1. Click your username in the upper right corner, and select "My Settings"
      2. Go to Personal > Personal Information.
      3. Enter information about yourself in the Biography field. You can also enter your name, location, company info, and any other information you want to share.
      4. Click Save.

      NOTE: By default, all LIVEcommunity users can see this information.

      Close

    • Your profile card displays information about yourself and your community achievements. You can include your avatar, kudos count, community rank, post count, and latest post.

      To create a profile card:

      1. Sign in to your community account.
      2. Go to My Settings > Social Connect > Badge Settings > Profile Cards.
      3. Click Display your profile card on your posts.
      4. Choose one of the themes provided or, if you can upload images without moderator approval, click Browse to choose a background image.
      5. Click the items you want to display on your card.
        The Preview shows you what your card will look like.
      6. Click Save.

      Close

    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

      Close

    • You can customize your preferences within the LIVEcommunity in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings. Here's how to set your viewing preferences:


      To set your viewing preferences:

      1. Click your username in the upper right corner, and select "My Settings"
      2. Go to Preferences.
      3. Click through the various preference tabs and make the changes you want.
      4. Click Save on each tab where you make changes.
      Close

    • Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other.

      Guests (unregistered users) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

      Close

    • You are essential to the community, even if all you ever do is read messages or articles that someone else has posted. Communities offer all kinds of contributions, such as: posting questions and sharing answers; leaving comments on blogs, articles, and discussions; or just searching for answers to your questions.

      We encourage you to visit often and participate. Ask your toughest questions. Chances are, someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else is looking for.

      Remember to thank community members who have helped you. Show your appreciation by giving likes to helpful posts, accepting a solution that answers your question, or posting thank you replies.

      We want the community to be appropriate, friendly, informative, and fun for everyone.

      Be sure to read the LIVEcommunity Terms of Service and the FAQs for the LIVEcommunity, so you know what to expect and what is expected of you when you're here.

      Close

    • With so many posts, how can you know what to believe?

      In the LIVEcommunity, everyone can see details about your account, how many posts you have made, likes given and received, as well as our badging/gamification.

      Close

    • We appreciate if you do NOT post Spam or any links to External sites in your posts or in your signature. We have a no-tolerance policy, and if you do this, then your post will be removed and your account banned. We hope you understand.
      Close

    • The LIVEcommunity has a total of seven user levels. The number of posts determines what level you are at. The higher the ranking, the longer the user has been around and made posts.

      User levels and number of posts:

      Level Number of post
      L0 Member 0
      L1 Bithead 5
      L2 Linker 20
      L3 Networker 60
      L4 Transporter 150
      L5 Sessionator 400
      L6 Presenter 700
      L7 Applicator 1,200

      You can look at anyone's profile and get more information on the user's experience level. The higher number of posts there are, the more "reputation" the user has, which you see represented as the different levels.

      User levels

      If you click on any username (Or click on "View Profile" after you have hovered over their username), you can get more information about that user, including the following: Date Registered, Last Visit, Number of Total Messages Posted, Total Likes Received,number of solutions and when they last visited.

      Click on the User Activity tab to show Recent Posts, Liked Posts, and their contributions. Clicking on the User Profile tab shows all the badges they have earned.

      User Activity

      User Profile

      Close

    • If you have searched for something and not found what you were looking for, then posting a message to the discussion forums would be a great idea.

      There are many ways to post a message to the discussion areas on the LIVEcommunity:

      • Go to the board where you want to post.
      • One way to start a conversation would be to start from the main LIVEcommunity page and click the "Start a conversation" button *

        start a conversation

        new message

        * - NOTE: Please be sure to select a discussion area that matches what you would like to post this new discussion to, as there are many discussion areas in the LIVEcommunity.
      • Another way is to Go directly to the board where you want to post.You can do this under Collaboration > Discussion. You will see there is everything from General Topic to Prisma Access Insights.
      • Once inside the area you need, Click the Start a conversation button at the top of the page.
      • In the Subject field, enter your message title.

        Tip: Make your subject clear and concise, as it is the only part of the message that shows up on the message-listing page.

      • In the Body field, type your message. Be sure to include all necessary details, especially, for technical topics.
      • Format and spell check your message, as needed. You even have abn area to drag and drop any files that may help others answer your questions.
      • Click Post to post your topic or Cancel to abort the new message.

        Post or Cancel

      NOTE: By default the "Email me when someone replies" option is selected. If you do not want to be notified about any responses, you have to uncheck this option in the upper part of the window.

      Email notifications for replies

      Close

      • While inside of a post, click Reply to respond to a particular post.

        reply

      • The Reply Message screen is similar to the Post Message screen, with these differences:
        • When you reply to a post, the subject line is filled in automatically. You can change it if you want.
        • You can paste the message to which you are replying into the body of your reply by clicking the Quote icon.

          quote

        • Your reply is added to the existing thread. It will not create a new thread.
        • NOTE: By default the "Email me when someone replies" option is selected. If you do not want to be notified about any responses, you have to select ?Additional options? under your response, and uncheck this option below your response..

          email notification options

      • Click Post when you are done with the response.
      Close

    • Yes. You can use macros to create boilerplate text that you can paste into any message.

      You can create up to nine different macros.

      Here's how to set up a macro for boilerplate text:

      • Click your username in the upper right corner, and select "My Settings"
      • Go to Macros.
      • Enter a short but memorable name in the Macro Title field.
      • In the Macro box, enter your boilerplate text.
      • Click Save.

      Tip: To add text at the bottom of your posts, you can include that text as part of your signature instead of using a macro.

      To add your boilerplate text to a post:

      • Go to a post.
      • In the comment area, place your cursor where you want to add the boilerplate text.
      • Open the Macros menu and select the macro you want to add.
      Close

    • A Q&A is similar to a forum, but focuses on specific questions and answers. Use Q&As to ask questions or find questions that community experts have already answered.

      If you're an expert in an area, or just want to share what you know about a topic, Q&As are a great way to answer someone else's question and track the questions that are still awaiting answers.

      Close

    • You ask your question in the Ask a Question component, which can be on any community page or even on another web site.

      To ask a question:

      1. Click in the Ask a Question box and start typing your question.
        As you type, the system suggests answered questions that contain the same subject matter.
      2. To view one of the suggested questions, click it. If none of the suggestions looks promising, click Continue.
      3. Edit the question subject as needed and ask your question.
        You can compose your question in rich text or in HTML and (if your community supports it) include links to other web sites, images, or videos.
      4. Add attachments, format the text in your question, and check your spelling, if needed.
      5. Click Post.

      After you post your question, category experts are notified. If they know the answer, they can jump right in and answer.

      Close

    • Answering a question is just like posting a reply or comment in the community. You might find a question to answer by browsing through a Q&A on a topic you're interested in, or you might click a link from a page where unanswered questions are listed.

      To answer a question:

      1. Click the question you want to answer.
      2. Click Answer.
      3. Type your answer.
        You can answer using rich text or HTML and (if your community supports it) can include links to other web sites, images, or videos
      4. Add attachments, format the text in your answer, and check your spelling, if needed.
      5. Click Post.

      To comment on a question or an answer:

      1. Go to the question or answer where you want to post a comment.
      2. Click Comments.
      3. Enter your comment and click Post Comment.

      Close

    • When community members answer one of your questions, you can choose the answer or answers you think are the most useful, helpful, or accurate and mark them as a solution. If you have two answers that give part of the solution, you can accept both.

      To accept an answer to a question:

      1. Go to the answer that you want to accept.
      2. Click Options > Accept as Solution.

      Close

    • You can see some of your questions and answers on your profile page, or you can view all of your questions and answers.

      To view your questions and answers:

      1. Go to your profile page.
      2. Under the My Questions or My Answers, click View All.
      3. On the My Questions and Answers page, click tabs to see your questions and answers.
        Note: If you're a category expert, you'll see a Questions I Can Answer tab, which lists all the unanswered questions in your area of expertise.
      4. Click a question or answer to view it.
      Close

    • A category expert is a community member who has demonstrated expertise in a specific subject by answering questions, having those answers accepted, and receiving kudos in Q&As devoted to that subject. If you answer a lot of questions and people find those answers helpful, you can become an expert in more than one area of the community.

      Category experts usually have an expert designation (and maybe an icon) in their community badges to let your know that this community member consistently posts useful, accurate information.

      If you make the grade as a category expert, you:

      • Are recognized for your contributions in specific community areas by other users.
      • Receive an extra expert designation (and perhaps an icon) for one or more community categories.
      • Can choose which expert rank to display, if you become an expert in more than one category.
      • Can view any unanswered questions in the Q&A in your categories.
      • Can choose when and how to be notified by email when new questions are posted in your categories.

      Want to be a category expert? Start answering questions.

      Close

    • You can see the open questions in your area of expertise in the Questions I Can Answer tab on the My Questions and Answers page.

      To view and answer questions:

      1. Go to your profile page.
      2. Click the View All link under the My Questions or My Answers list.
      3. On the My Questions and Answers page, click Questions I Can Answer.
      4. Click the question to view it and then click Answer.
      5. Type your answer.
        You can answer using rich text or HTML and (if your community supports it) can include links to other web sites, images, or videos.
      6. Add attachments, format the text in your answer, and check your spelling, if needed.
      7. Click Post.
      Close

    • If you've earned a category expert rank, you can receive email notifications when users post questions in your area of expertise. You can choose how often to receive notices (immediately or in a daily or weekly digest) and the email format to be used (automatic for your email client, HTML, or plain text).

      To choose your category expert notification settings:

      1. Go to My Settings > Expert > Notifications.
      2. Choose how often you want to be notified and the email format you prefer.
      3. Click Save Changes.

      Close

    • If you qualify as an expert in more than one category, you can choose the expert rank that appears on your profile page, in your profile badge, and elsewhere in the community.

      To choose which expert rank to display:

      1. Go to My Settings > Expert.
      2. Click Ranking Display.
      3. Click Default Rank to always display the most relevant rank or choose a specific rank.
      4. Click Save Changes.

      Close

    • Facebook Integration enables you to sign in to the community using your Facebook user name and password.

      You start by connecting your Facebook account and your community profile. Then, the next time you sign in to Facebook, you can automatically sign in to the community, too. When your accounts are connected, you see a Connect with Facebook link next to the regular Sign In link. Clicking this link signs you into both the community and your Facebook account. Likewise, signing out of the community logs you out from Facebook, too.

      And if you change your mind, you can disconnect your profile from your Facebook account and go back to signing into the community with your old login name and password.

      Close

    • After you've connected your Facebook account and community, you can choose your Facebook profile photo as your community avatar.

      To choose your Facebook profile photo as your avatar:

      1. Go to My Settings > Avatars.
      2. Click From Facebook.
      3. Click Set Avatar.

      Note: If you disconnect your Facebook and community accounts, you'll need to choose a new avatar in the community.

      Close

    • Bookmarks enable you to list LIVEcommunity content (boards, articles, ideas, topics, or individual posts) on a special page so you can easily find it again.

      Here's how to bookmark a piece of content:

      • Go to the item you want to bookmark.
      • To bookmark a location, choose Options > Bookmark.

        Option menu bookmark

        To bookmark a specific blog or post, go to the blog or post and choose the dropdown option > Bookmark.

        Post menu bookmark

      • To remove your bookmark quickly, click the same option to bookmark, and select Remove from My Bookmarks.

        Remove from My Bookmarks

      Here's how to view and manage your bookmarks:

      • Click your username in the upper right corner, and select "My Settings".
      • Click Subscriptions & Notifications and then My Bookmarks.
        You can click a bookmark to go to the item.
      • To delete a bookmark, click the check box for the bookmark and click Bookmark Options > Delete Selected Bookmarks.

        Delete Selected Bookmarks

      Close

    • Subscriptions let you get email updates whenever new content appears in an area of LIVEcommunity in which you're interested. You can subscribe to a discussion board, a blog area, or most locations in LIVEcommunity. You can also subscribe to a specific post or topic.

      Here's how to subscribe to a piece of content:

      • Go to the area or item you want to subscribe to. You can subscribe to an area, discussion, blog or article.
      • In the upper right part of the window, there may be a Subscribe button.
        Click Subscribe for any updates or comments that are added to this item.

        subscribe button

      • If you do not see the subscribe button, you can also subscribe to an area like Blogs, Articles or Discussions by clicking the Options > Subscribe option in the upper right part of the window.

        Options menu

      • To subscribe to a specific post, go into the post and click the dropdown option in the upper right and click Subscribe

        subscribe to a post

      • To unsubscribe, click the same option menu that you used to subscribe, and you should then see an option to Unsubscribe

        unsubscribe option

      Here's how to view and manage all your subscriptions:

      • Click on your Avatar or your UsernameGo in the upper right:

        my subscriptions

      • Then click My Subscriptions to see a list of the items to which you've subscribed.
        You can click a subscription to go to the item.

        my settings

      • To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions.

        Delete Selected Subscriptions

      For more information on Email notifications for subscribed activities, please see:
      Email Notifications for Subscribed Activities

      Close

    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from LIVEcommunity, along with many other websites that you visit, all in one place. With an RSS feed reader, you subscribe to websites, and those websites send you new content so you can stay up to date.

      To use RSS, you need a feed reader such as Google Reader, MyYahoo, or the Live Bookmarks feature on Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the LIVEcommunity by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the Options / dropdown menu.

      RSS Feed

      Then you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of LIVEcommunity whenever it becomes available.

      Close

    • A Knowledge Base is an online self-serve library of articles that captures and organizes helpful information. A Knowledge Base is a great community resource for several reasons.

      Common Questions: You will find answers to the most common questions or error messages that have been reported.

      Vibrant Content: Most of the configuration articles contain images to help you understand how to resolve your question or issue. Articles can contain some of the same rich media as other posts, including images and attachments. We even have Video Tutorials to allow you to learn by watching videos.

      Comments Section: After you read an article, you can add your comments or ask questions for clarification. If the article's author incorporates your comment into a later version of the article, you'll get credit as a contributor.

      Contributors and Recommendations: Many articles contain lists of contributors and related links. Recommended links take you to posts that were used in the article or other posts that the authors thought you might find helpful or interesting.

      Close

    • There are several ways that you can view a Knowledge Base article:

      Knowledge Base

      By Category: You can simply browse by a product on the main Knowledge Base page https://knowledgebase.paloaltonetworks.com (see photo).

      From the main LIVEcommunity page (https://live.paloaltonetworks.com), go to Knowledge Base and navigate to the product you're interested in and then browse through the list of articles to read.

      By Searching: If you need to find something specific, you can use the powerful search engine to search for a Knowledge Base article. On the top of every page, there is an area to search the Knowledge Base. Simply enter a search keyword or phrase, and you will see the suggested items show up below while typing. Select the product that you would like to search, or you can choose to leave it as "All Products" in the dropdown to the left of the search window.

      By Also Viewed: To the right of every Knowledge Base article, you will find a section titled, "Other users also viewed." This is where other related Knowledge Base articles are listed. Once you are done with an article and would like to find similar items, simply look for the suggestions on the right for more great Knowledge Base articles to read.

      Other users also viewed

      Follow

      Follow

      If you want to be notified of any changes that happen to any article, please click "Follow" on the right hand side of the screen under Actions.

      Close

    • If you find great community material (helpful questions and answers or just plain useful information), you can nominate it as a knowledge base article. The people responsible for your community's knowledge base evaluate your nomination, and if it's accepted, knowledge base authors can use it as the basis for a knowledge base article.

      To nominate content:

      1. Go to the topic you want to nominate.
      2. Click Topic Options > Nominate to Knowledge Base.
      Close

    • You can contribute to knowledge bases by:

      • Writing good answers to questions posted in the community.
      • Accepting good solutions to your questions (this automatically nominates the post to the knowledge base).
      • Nominating good posts you find in the community.
      • Reviewing or editing articles (if you have the right permission)
      • Commenting on published articles. Every time you contribute to an article (by adding more information, providing clarification, or just helping to keep published articles up to date), you receive credit for your contributions.
      Close

    • To edit a LIVEcommunity Article article:

      1. Click Edit on the article page.

        Note: You only see the Edit button if you have permission to edit the article.
      2. Click in the section you want to edit and make your changes.
        You can edit text, add text, or drag content from the clipping area on the right side of the Editor.
      3. To search for additional material, enter a search term and click Search.
      4. To find tagged material, click the Tags tab and click a related tag.
      5. Format text, spell check the content, and add contributors or related links as needed.
      6. Add a revision note that explains your changes.
      7. Click a save option: Save, Save & Request Review, or Save & Request Publication.
      Close

    • A blog is an online journal written by one or more authors. Blog articles usually appear in reverse-chronological order, so you see the most recent article first, followed by earlier articles. Some blogs have comments from readers, which you can read by simply scrolling down past the blog and seeing the comments section at the bottom of the article.

      Close

    • Blog comments

      Posting a comment on a blog is a lot like replying to a message on a board. If the blog is open for comments, you'll see a "Comment" section and button at the bottom of the article. You can post a comment to a blog or to someone else's comment.

      Here's how to post a comment:

      • Scroll to the Comment section and type your comment in the comment area.
        You can use @ to tag a user, or use simple HTML to quote parts of the article you're commenting on.
      • Use the Quote option to quote part of the blog.
      • When done, click Post Your Comment.

      Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

      Close

    • Yes, however, you must provide your name (which we'll show) and your email address (which we won't). You might also be able to enter a web site URL to display with your comment. Then, simply type your comment and click Post Your Comment.

      Close

    • Some blogs display new comments almost immediately. Other blogs don't display new comments until the blog author or a moderator approves them.

      If your comment doesn't appear immediately, check back in a few minutes. If it still doesn't appear, your comment is most likely in the approval queue.

      Close

    • Comments on blog posts cannot be edited or deleted by LIVEcommunity members. Please be sure to check your spelling and preview your comment before you post it.

      Close

    • To share blog articles with friend, you can use any shared bookmarking, social network, or other tracking service, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. However, you must have a valid account with the service.

      To share a blog article:

      1. Go to the article you want to share.
      2. Click Bookmark.
      3. Click the service you want to use.
        The next steps depend on the service.

      Close

    • Yes. You can subscribe directly to a blog or an article, or you can subscribe to their RSS feeds. Please see the Bookmarks, Subscriptions and RSS section in the FAQ for more info.
      Close

    • An idea exchange is a collection of ideas posted by community members. Ideas can include anything from new product requests to suggestions about how to improve a product or service. Everyone in the community can see and vote on the ideas. Idea exchanges offer 3 types of ideas:

      • Hot ideas (popular right now)
      • Top ideas (received the most kudos)
      • New ideas (most recent)

      Adding an idea is just like posting a message on a board, and voting for ideas is like giving kudos. You can post comments on ideas the same way you do on blog articles. Your community might use labels to help organize related or similar ideas, and assign a status to each idea so you know which ideas might be considered or implemented

      Close

    • Posting an idea is just like posting a message on a board.

      To post your idea:

      1. Go to the idea exchange where you want to post an idea.
        Tip: It's a good idea to search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New Idea.
      3. Type an Idea Subject and the body of your idea.
        You can use simple HTML, format the text, or add links or images. You can also preview your idea and check your spelling before you post the idea.
      4. To receive email when someone comments on your idea, click E-mail me.
      5. If labels are required, enter or choose one or more labels.
        The labels you can choose from are listed below the Label entry area. Click a label to choose it. Labels make it easy to find related or similar ideas.
      6. (Optional) Add one or more tags.
      7. Click Post.
      Close

    • You vote for an idea by giving it Likes. Just click the Likes! button next to the idea. If you change your mind, you can revoke your Likes later.

      Close

    • To post your comment:

      1. Go to the idea exchange where you want to post an idea.
        Tip: Search the idea exchange first to make sure that someone else hasn't already posted the same idea.
      2. Click New idea.
      3. Enter your idea.
        You can use simple HTML, format the text, or add links or images.
      4. Preview and spell check your idea, if needed.
      5. To receive email when someone comments on your idea, click Email me.
      6. If labels are required, enter or choose one or more labels. The label options are listed below the Label entry area. Labels make it easy to find related or similar ideas.
      7. (Optional) Add one or more tags.
      8. Click Post.
      Close

    • No, you can't. Be sure to check your spelling and preview your comment before you post it.

      Close

    • To share ideas with friend, you can use any shared bookmarking, social network, or other tracking service, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter. However, you must have a valid account with the service.

      To share an idea:

      1. Go to the article you want to share.
      2. Click Bookmark.
      3. Click the service you want to use.
        The next steps depend on the service.

      Close

    • Yes. You can subscribe directly to an idea or an idea exchange, or you can subscribe to their RSS feeds. If you subscribe to an RSS feed, you can use an RSS reader to view new content that's added to the idea exchange. If you subscribe directly to an idea or idea exchange, you receive an email alert when new ideas or comments are posted.

      ToDo this
      Subscribe to an idea exchange Go to the idea exchange page and click Idea Exchange Options > Subscribe to this Idea Exchange.
      Subscribe to an idea Go to the idea and click Idea Options > Subscribe to this Idea.
      Subscribe to an RSS feed     Go to the idea exchange or idea and click Idea Exchange Options > Subscribe to this Idea Exchange's RSS Feed or Idea Options > Subscribe to this Idea's RSS Feed.
      Then, save the live bookmark or whatever you usually do to add an RSS feed.

      Close

    • Starting from your image gallery, you choose the image and name it. There are size limitations, of course, and a community moderator must approve your image before it appears in your gallery or you can insert it in a post

      To upload an image to your image gallery:

      1. Go to your profile page.
      2. Click View Image Gallery.
      3. Click Browse and select an image file to be uploaded.
        A preview of the image.
      4. Type a title for the image.
      5. Click Hide in Gallery (Private) to make this image private.
        Private images never appear when other community members view your image gallery. They only appear if you insert the image in a post.
      6. Click Save to Gallery.
      Close

    • You can use any approved image you've uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

      Close

    • You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

      To insert an image in a post:

      1. Start a new post.
      2. Click Photo in the editor’s toolbar.
      3. Choose one of the image source options and follow the on-screen instructions.
      Close

    • For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

      Close

    • A private image is one that only you can see. Each time you upload an image, you can decide whether you want that image to appear in your image gallery. If you choose no, the image is private. Remember, a moderator must approve all uploaded images before your can use them in a post or display them in your gallery.

      To change the privacy setting for an image:

      1. In your gallery page, click the check box below the image you want to change.
      2. Click Image Options > Make All Checked Images Public or Private.
      Close

    • There are now two versions of the image upload feature that communities can use. The choice is made by the community manager and applies to the entire community.

      In communities that use Images (Version 2) you can organize uploaded images into albums and images become more like posts: you can give kudos to images you like and comment on images in your own albums and those of other community members.

      Here's what's new in Images (Version 2):

      • You can organize your images in albums. You start with default public and private albums that contain any images you might already have uploaded.
      • When you upload an image you can place it in an existing album or create a new one.
      • You change the privacy setting for images by moving them between private and public albums.
      • When you view the images in an album you can use a new carousel control near the top of the page to scroll through the images.
      • You can add a description and tags to an image and choose the one you want to use as the album cover.
      Close

    • To comment on an image:

      1. Go to the Albums and Images page of the image's owner.
      2. Open the album that contains the image you want to comment on and click the image.
      3. Click Kudos.
      4. (Optional) Click Add Tag, enter the tag, and click Add.
      5. Click in the comment editor, type your comment, and click Post Your Comment.

      Close

    • Depending on your starting point, you choose one or more images, choose the album where they'll be located, and upload. There are size limitations, of course, and a community moderator must approve your images before others can see them. You can upload images from:

      • Your Albums and Images page
      • Any of your individual Album pages
      • Post Message, Answer, Comment, Article, and other Post pages
      Close

    • You can change the name, add a description, and apply tags to an image, but you can't edit the actual image in the community. If you want to edit the image, you need to do that outside the community and upload the edited image.

      To edit information about an image:

      1. Go to your Albums and Images page.
      2. Open the album that contains the image you want and click it.
      3. Click Edit to change the image title, add a description, and enter tags.
      4. To display an image on the front of the album, click Use this image for the album cover.
      5. Click Save.

      Close

    • To insert an image in a post:

      1. Start a new post.
      2. Click Insert Image.
      3. Choose an image source location.
      4. Follow the on-screen instructions

      Close

    • A private image is one that only you (and community moderators with permission) can see. When you upload an image, you can place it in a private album or public album. Moderators must approve all uploaded images before you can use them in a post or display them in your My Images list.

      To change the privacy setting for an image:

      1. Click the image to go to the image page.
      2. Click Image Options > Move Image.
      3. Choose an album and click Move. To make an image private, move it to a private album. To make a private image public, move it to a public album.

      Close

    • You use image albums to organize the photos and other graphics that you've uploaded to the community. By default, you start with two albums: Private and Public. Your community manager determines the number of albums you can create.

      To edit an image album:

      1. Go to your Albums and Images page.
      2. Choose an album.
      3. Edit the album name or description or change the privacy setting as needed.
      4. Click Save.

      Close

    • For your protection, your community requires a moderator to approve all uploaded images before they can be displayed. Although you can see your uploaded images that are awaiting approval or flagged for review, other community members who view your images can only see the ones that have been approved.

      Close

    • You can use any approved image you've uploaded as your personal avatar.

      To use an uploaded image as your personal avatar:

      1. Sign in to the community.
      2. Go to My Settings > Avatars.
      3. Click From the Community or From Uploaded Images.
      4. Click the image to use as your personal avatar.

      Close

    • To upload a video to your video gallery:

      1. Go to your profile page.
      2. Click View Video Gallery.
      3. Click Upload a Video.
      4. Click Browse to select a video file to be uploaded.
        If the video is small enough (the size limit is set by your community), the video is uploaded.
      5. Enter a title and description for the video.
      6. Click Hide in Gallery (Private) to make this video private.
        Private videos never appear when other community members view your video gallery. They only appear if you insert the video in a post.
        Click Upload.
      Close

    • To insert a video in a post:

      1. Start a new post.
      2. Click Insert Video.
      3. Choose one of the sources and follow the on-screen instructions.
      Close

    • The two main reasons why you might not be able to view videos are:

      • Your videos are still being processed after uploading.
      • The site moderator hasn’t approved your videos.
      Close

    • A private video is one that only you can see. When you upload a video, you can decide if you want that video to appear in your video gallery. If you choose no, the video is private.


      Remember, a moderator might need to approve your videos before your can use them in a post or display them in your gallery.


      To change the privacy setting for a video:

      1. In your gallery page, click the check box below the video you want to change.
      2. Click Video Options > Make All Checked Videos Public or Private.
      Close

    • Contests are a fun way to share content with your community. Anyone in the community can see and vote on your contest entries. Entries are organized into three groups:

      • Hot Entries (popular right now)
      • Top Entries (received the most kudos)
      • New Entries (most recent entries)

        Adding an entry is just like posting a message on a board, and voting for entries is just like giving kudos.

      Close

    • To post your entry:

      1. Go to the contest you want to enter.
      2. Click New Entry.
      3. Enter your subject and description.
        You can use simple HTML and format the text. Depending on the contest rules, you can also add links, images, or videos.
      4. To receive email when someone comments on your entry, click Email me.
      5. If labels are required, enter or choose one or more labels.
        Available labels are listed below the Label entry area. Labels make it easy to find related or similar entries.
      6. Click Post.
      Close

    • You vote for an entry by giving it kudos. Just click the Likes! button next to the entry. If you change your mind, you can revoke your Likes later.

      Close

    • Posting a comment on an entry is a lot like replying to a message on a board. If the entry is open for comments, you'll see a post a comment link or a comment count link at the bottom of the entry.

      To post your comment:

      1. Click the Comment or the Comment count link.
        You can post a comment to an entry, but not to other comments.
      2. Type your comment in the Comment area.
        You can use simple HTML and quote the entry you're commenting on. You can't edit or delete a comment after it's posted.
      3. Click Post Your Comment.
      Close

    • No, you can't. Be sure to check your spelling and preview your comment before you post it; you can't edit a comment once it's posted.

      Close

    • To tell your friends about a contest entry, you can use any of dozens of shared bookmarking, social network, or other tracking services, such as Del.icio.us, Digg, Reddit, Facebook, MySpace, Google, StumbleUpon, Technorati, or Twitter.

      To share a contest entry:

      1. Go to the entry you want to share.
      2. Click Bookmark.
      3. Click the service you want to use.
        The next steps depend on the service.

      Close

    • Yes. When you subscribe, you will receive an email alert when new entries or comments are posted.

      ToDo this
      Subscribe to a contest Go to the contest page and click Contest Options > Subscribe.
      Subscribe to an entry Go to the entry and click Entry Options > Subscribe.

      Close

    • An Accepted Solution is a way for you to choose the answer that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). LIVEcommunity moderators can also mark one of the replies to a message as an accepted solution.

      Close

      • To mark a message as a solution, click Accept as Solution on the reply.

        Accept a solution

      • If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.
      • To revoke an accepted solution, click Options > Unmark as Accepted Solution.
      • You can choose another solution or leave the question unsolved.
      Close

    • "Likes" are a content rating system that lets you vote for the messages you think are the most useful, insightful, or important.

      When giving a Like to a message, you are giving a thumbs-up for good content and a pat on the back to its author. Your Likes help boost the value of certain messages and enhance the reputation of their authors.

      Giving a Like is as easy as a single click, but the impact of Likes ripple across LIVEcommunity!

      Close

    • You can "Like" any post in LIVEcommunity except your own.

      • To Like a message and its author, click Like on the message.

        Likes

      • If you change your mind about the quality of the message, you can revoke your Likes.
      • To revoke Likes you've given, click Options > Revoke My Likes from this Message.
      Close

    • Inside of the Discussion areas, we have 2 "Top Liked" areas you will see on the right hand side under New Solutions:

      Top liked

      The Top Liked Posts shows the post subject and the # of likes it has received.

      Top liked authors

      The Top Liked Authors lists out the top authors who have received Likes.

      Next is the Likes Leaderboard. To see it, you need to click on the View All under Top Liked Posts or Authors.

      View all

      Each of the discussion areas has a separate Likes Leaderboard.

      Likes Leaderboard

      Inside you will be able to see the Authors and Posts that have received likes.

      You can choose to see the Top Likes from the Last Day (24 hours), Last Week (7 days), Last Month (30 days), Last 6 months, Last Year and All Time.

      Close

    • Want to know who thinks your message is good? It's easy to find out which regular LIVEcommunity members and experts Like your message. Likes from LIVEcommunity experts carry more weight than those from brand new members.

      Here's how to see who Likes a certain message, blog, or article:

      • On any page, click your Avatar or Username, and then click My Profile

        User navigation

      • To see the users that you have given likes to and who you have received likes from, look on the right side of your profile, under My Friends and Latest Tags, you will see the likes you have given under Likes Given To

        • Like given to

        And see the likes you have received look under Likes From

        Like from

      • To see the exact posts that have received likes, scroll down to the My Liked Posts section.

        My liked posts

        The last 5 posts that have received likes will be listed.
      • For a detailed likes page, click on the View All at the bottom of any of the likes area.

        View all

      • This will bring up the Likes Activity page:

        Likes activity

        Here you will be able to see the detailed information about:

        • Likes Received: For Posts
        • Likes Received: From Users
        • Likes Given: To Posts
        • Likes Given: To Users
      Close

    • There are usually two Likes leaderboards on the community's front page -- one for authors and another for messages. The author's leaderboard shows who has received the most Likes. The message leaderboard showcases the most Liked messages. Links from the front-page leaderboards take you to the full leaderboard pages.

      To view the Top Liked Messages leaderboard, click view all from the front page module.

      To view the Top Liked Authors leaderboard, click view all from the front page module.

      Close

    • To see who's given you Likes:

      1. Go to you profile page.
        Your Profile pages shows the names of community members who have given you Likes, the messages they Liked, your top Liked messages, and the Likes you've given.
      2. To see all of your recent Likes activity in an area, click view all.
      3. Click the tabs to see more info about your Likes activity.

      Close

    • Your Likes weight is the number of Likes you give each time you click Likes!.

      If you're new to the community, you're Likes weight is probably 1 (each like counts as 1). More experienced community members might have a higher Likes weight, so they could give two Likes, ten Likes, or more each time they click.

      Close

    • There are a few reasons why you might not be able to Like a post.

      • You've already given Likes to this message (you can only click Like once).
      • You wrote the message (you can't Like your own messages).
      • A community manager only allows you to Like a thread and not to Like replies.
      • The community manager has turned Likes off for a message or a forum.
      • Likes for this message have been frozen. You can still see how many Likes the message has received, but you can't Like it anymore.
      Close

    • Sometimes a message gets so many Likes that we run out of space to show the number.
      When that happens you'll see a Hot Likes symbol or icon instead of the likes count on the likes badge.

      Close

    • A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other LIVEcommunity members. For example, in a post about HA Configuration not syncing, you might add these tags: configuration, HA Configuration, HA, High Availability, not synchronized or Not Sync.

      Tags

      NOTE: Be sure to use commas between tags or it will become one complete tag.

      Close

    • A tag cloud displays Top Tags used frequently in LIVEcommunity or within an area of LIVEcommunity. The more frequently a tag is used, the larger it appears in the tag cloud. By looking at a tag cloud, you can get a sense of what the hot topics are in a given area.

      Top tags

      To view a complete list of ALL of the Top Tags that have been used, please click the View All at the bottom of the Top Tags area.

      View All

      That will display the Top Tags screen.

      Top tags page

      From this screen, you can see all of the Top Tags. To get more information on each Tag used, click on each tag to see the posts it was used.

      Close

    • Tagging is a way to help other users discover interesting posts. It's also a way of organizing related content; when you apply tags to a post, you add to the value by providing another way for people to find it.

      Close

    • Some users will tag posts for their own convenience in finding them later. Other users enjoy helping categorize interesting posts for the benefit of the community. Users who tag lots of posts gain status by appearing on Tag Leaderboards.

      Close

    • Here's how to add a tag:

      • Navigate to an interesting post, article, or comment.

        Add tags

      • Click the Add tags field and type your tags (separated by commas).

        Tags field

      • Click Add.
      Close

    • You can find messages you've tagged by visiting your profile and clicking the tag. You can also click on a tag on any cloud and look at the Most Tagged section.

      Close

    • Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article. For example, in a support Q&A for troubleshooting connectivity issues with your smart phone, you might apply labels like "iPhone", "Galaxy", "AT&T", or "Verizon".

      Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a pre-defined list for the node in which the article appears. Tags are more freeform and can be created by authors.

      Close

    • To add a label:

      1. Navigate to the post you authored.
      2. Open the post to edit it.
      3. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas.

      Close

    • Typically, only administrators or permissioned members can create new labels or edit the label list. When the use of labels is enforced, members must apply a label when submitting posts. Labels can be optionally predefined, giving administrators complete control over exactly which labels are used in their community.

      Labels are applied at node (board) level, so different settings can be applied at different boards. One board might be mandatory with a predefined pool of labels, while another can be completely optional and enable users to create their own labels.

      Close

    • When you subscribe to a label, you will be notified by email when a new post is created with the label.

      To subscribe to a label:

      1. From a particular post with a label, click on the label to filter by that label. (You can also do this from the labels component.)
      2. Click Subscribe.

      Note:Your community users can configure their own subscription settings under My Settings > Subscriptions and Notifications > My Subscriptions and My Settings > Subscriptions and Notifications > Notification Settings.

      One thing to note about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named 'contest' at board 1, it will not automatically subscribe you to an identically named label at board 2. You will have to subscribe twice, once at each board. This also applies if you add a labels component to your page to display the most popular labels, these are also designed to work at node level.

      Close

    • Private Messenger enables you to send private notes to other community members. Private Messenger has two big advantages over email:

      • You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.)
      • You can read and send private messages without leaving the community, making it easy to a quick conversation with another community member.

      To use the Private Messenger, you must be registered and signed in. You'll see a Private Message icon at the top of your page. If you have any new messages, you'll see the number of unread messages next to the envelope icon.

      Click the message count or envelope icon to go to your Private Messages Inbox.

      Close

    • To send a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Compose New Message.
      4. Enter the recipient's name in the Send to area.

        Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
      5. Enter the subject for the message in the Message Subject area.
      6. Type the reply in the Message Body editor.
      7. Click Send Message.
        You can look for the messages you've sent in the Sent tab.
      Close

    • To read a private message:

      1. Sign in to the community.
        If you have any new messages, you'll see the number of unread messages next to the envelope icon.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply. Type the reply and click Send Message.
      Close

    • To reply to a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To read a message, click the message subject.
      4. To reply to a message, click Reply.
        The recipient and subject are automatically entered for you, but you can edit them.
      5. Type the reply in the Message Body editor.
      6. Click Send Message.
      Close

    • You can delete messages one at a time as you read them, or in bulk from your Inbox.

      To delete a private message:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. To delete a single message, click the message to view it and then click Delete.
      4. To delete all messages, click the Options menu and click Delete All.
      Close

    • To see the private messages you've sent:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click Sent Messages.
      Close

    • Your Friends List is a way to create your own community within a community.

      Depending on your privacy settings, the people on your Friends List can see your biography, other personal information, or online status. If you send private messages, you can choose friends from a list instead of typing their user names.

      Note: Your Friends List is available only if your community supports private messages.

      To add people to your Friends List:

      1. Sign in to the community.
      2. Click the user name of a friend to see the friend's About user name page.
      3. Click Add user name to Friends.

      Note: You can remove a person from your Friend's List by clicking "Remove from Friends". Additionally, you can click "Ignore" to prevent specific users from contacting you.

      Close

    • Most users in an online community get along very well. Sometimes, however, you might encounter someone you consider a nuisance. If you are receiving messages that you'd prefer not to receive, you can add the sender to your Ignored Users list. The system blocks all messages from users on your Ignored Users list.

      To add someone to your Ignored Users list:

      1. Sign in to the community.
      2. Click the message count or envelope icon to go to your Private Messages Inbox.
      3. Click a message from the user you want to ignore and click Ignore user name.

      To remove someone from your Ignored Users list:

      1. Sign in to the community.
      2. Click Ignored Users to see the list.
      3. Click Remove from Ignored list to begin receiving messages from this user again.

      You can also search for community members and add them to your Ignored Users list.

      To search for a user.

      1. On any page, enter a user name in the Search box.
      2. Choose Users and click Search.
      3. In the Search Results, click the user's name.
      4. Click Ignore user name in the Contact area

      Close

    • There are a couple of different ways to give us feedback.

      First way to give us feedback is to visit the Feedback Forum area here: Community Feedback
      You can get to it under the Get Started menu at the top - Community Feedback.

      Community feedback
      This is where you have the ability to report back to the LIVEcommunity what you like, what you don?t like and any changes or additions that you would like to see.
      Note: This area is for direct feedback or issues with the LIVEcommunity. Please post all technical product related questions to the respected Discussion areas.

      Lastly, if you need further assistance, please visit the Community Help page here: Get Started > Community Help
      Community help

      Close

    • For assistance with your LIVEcommunity account only, you can reach the LIVEcommunity team by sending a message to [email protected].

      Close
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