Customers With a CSP Account Who Are New to LIVEcommunity
Instructions:
Log into Customer Support Portal (CSP): support.paloaltonetworks.com/
Go to LIVEcommunity. This can be done two ways:
Option 1
Select "Resources" from the left-aligned menu of the CSP homepage
Click on "LIVEcommunity"
Click the "Sign In" button at the top right-hand side of the LIVEcommunity homepage
If you are logged into CSP, you will automatically be logged into LIVEcommunity
Option 2
Go to the LIVEcommunity homepage (https://live.paloaltonetworks.com/)
Click "Sign In" in the upper-righthand corner
If you are logged into CSP, you will automatically be logged into LIVEcommunity
LIVEcommunity Users Who Are Registering With CSP for the First Time
Instructions:
Register with the Customer Support Portal (CSP) using one of two methods:
Have your company Superuser create an account for you
OR
Self-register by following this guide: How to Create Your Customer Support Portal User Account
Then:
Go to LIVEcommunity and select the "Sign In" button
You will be automatically logged in using SSO
You will then be able to see customer content in LIVEcommunity
Note: If you have more than one LIVEcommunity account, please reach out to
[email protected] to have them merged.
Customers Who Are New to Both CSP and LIVEcommunity
Instructions:
Register with the Customer Support Portal (CSP) using one of two methods:
Have your company Superuser create an account for you OR
Self-register using this guide: How to Create Your Customer Support Portal User Account
Once registered and logged in to CSP, either:
Click on the "Resources" option on the left-hand side menu and select LIVEcommunity OR
Follow this link to LIVEcommunity and select "Sign In" in the upper-righthand corner. You will be automatically logged in using SSO.
You can read more in LIVEcommunity's FAQ.