6,470 total
good customer service, very satisfied. best in the game
Date of experience: 02 January 2024
Reply from Dan.com
Hello originem studium,
Thank you for your feedback and thank you for being a Dan.com customer. We look forward to helping out again in the future.
My many thanks,
-JM
Good app and good experience for any time.so easy to earn and transfer
Date of experience: 08 November 2023
What a great company, always responded to my questions, very precise and polite.
Date of experience: 11 August 2023
I DONT WANT TO BUY FANTASY.AI SO GET RID OF THE POP-UP ON THE ACCOUNT CREATOR THING SO I CAN MAKE AN ACCOUNT OR ATLEAST MOVE IT
Date of experience: 19 May 2024
Reply from Dan.com
Hello Supercarboyg,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
Registered my personal domainname. I can buy my own name back for USD $ 3.495 tax excl., which is prohibited by all domain registry proceedings, yet the cost to do go after them is really beyond my financial means - and thus, it's lost to me. My own name.
Date of experience: 01 January 2024
Reply from Dan.com
Hello Inge,
Thank you for your feedback. It sounds like your domain name expired and you are now seeing it listed for sale on our platform by its new owner. I would like to better understand your experience and have sent you an email through Trustpilot to request more information.
My thanks,
JM
It's a really dodgy scam. As part of Go-Daddy and 123-reg, these guys will remove your bank details off your domains in your 123-reg account and then not send you renewal emails. When the renewal then fails they will remove your domains and put them up for sale at ridiculous amount so money and refuse to give them back.
UPDATE - DAN.com have stated they have tried to contact me through Trustpilot. literally no contact at all. 123-reg gave me their legal contact. This is indirect blackmail.
Further Update - These guys are now trying to get my review removed. As a company they decided to take my domain, decided to not give it back and try and sell it back to me and then decided to feign ignorance. They are now deciding to try and have my review removed. I refuse to contact them further. This is why Trustpilot exists so hopefully this will not be removed.
Date of experience: 22 April 2024
Reply from Dan.com
Hello Danny,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information. I can confirm that Trustpilot has sent you an email requesting more information. The email you were sent from Trustpilot was a request for more information so that we can look into this further for you. We look forward to hearing from you!
My thanks,
JM
thanks for using my old domain and selling it for ridiculous prices. go f yourself money grabbers
Date of experience: 14 May 2024
Reply from Dan.com
Hello maximum,
We are sorry to hear that your domain name expired and that someone else registered it after its expiration. We know how frustrating it can be to miss important times like a Domain Name renewal due date. We appreciate the opportunity to clarify that as a Domain Name Marketplace, anyone can create an account with us, and list the domain names they have registered, for sale. I hope this information helps in understanding what we do as a company and appreciate you sharing your experience with us.
My thanks,
JM
will never use godaddy, particularly no for domain names.
Date of experience: 21 June 2023
Reply from Dan.com
Hello Jay,
Thank you for your feedback. I would like to better understand your experience and have sent you an email through Trustpilot requesting additional information.
My thanks,
JM
Everything was fast and honest. Thank you for your service.
Date of experience: 27 March 2024
Reply from Dan.com
Hello Yurii ,
Thank you for your feedback. We are very glad to hear that you received such great support from us. We look forward to helping again in the future and thank you for being a GoDaddy customer.
With much appreciation,
-JM
Smooth from beginning to end
Totally seamless experience from purchase to transfer of ownership.
Date of experience: 27 August 2023
The transfer of the domain that I purchased was easy. However, the continuous unnecessary annoying emails to complete my domain transfer a week after I had already transferred the domain were a nuisance. Because of these repeated unnecessary emails I lost time I won't get back after double and triple checking my account I had completed my domain transfer without issue.
Date of experience: 07 August 2023
Reply from Dan.com
Hello Scott,
Thank you for your feedback and we 100% agree with you that should not be the case. We appreciate you sharing this information with us and are having our team reviewed what happened in this case.
My thanks,
JM
Good response and follow up with support.
Date of experience: 07 August 2023
Easy and smooth transaction when purchasing my domain ShopMobility.com
Date of experience: 29 August 2023
Godaddy/Dan.com is an absolute scam and has been for years. I registered aaronwolf.com through godaddy years ago. They "repoed" the domain claiming I had not updated my contact info but they had no problems contacting me offering to sell me the domain I still owned for premium pricing. Absolute trash company go elsewhere there's plenty of other options.
Date of experience: 04 January 2024
Reply from Dan.com
Hello Aaron,
Thank you for your feedback.Per ICANN's Domain Name Registrant Contact Information and ICANN’s WHOIS Data Reminder Policy (WDRP):
"In addition, you are required to correct and update your information promptly if there are any changes to it during the registration period. If you give wrong information on purpose, or do not update your information promptly when there is a change, your domain name registration may also be suspended or cancelled. This could also happen if you do not respond to inquiries from your registrar if they contact you about the accuracy of your contact information during the term of the registration period." I hope this information helps and we appreciate you sharing your experience with us.
My thanks,
JM
Dan.com continues to be really upsetting with their recurrent fraudulent listings
Since my last recent TrustPilot review, almost 3 dozen new unauthorized listings of my domains appeared.
It's as if rogue sellers on their platform believe that they can post anyone's domain names for sale on Dan.com, without the owner's permission and with impunity. They apparently don't mind potentially scamming unknowing buyers of hundreds or even thousands of dollars. As before, their listing prices for my domains were much higher than my legitimate,actual marketplace listings elsewhere.
Dan.com customer support did remove the fraudsters' listings more quickly this time. But there was no indication that any action was taken to restrict or ban the fraudulent sellers involved, especially one that had posted almost two dozen of my names. That is all the more saddening.
Date of experience: 24 March 2024
Reply from Dan.com
Hello LG,
Thank you for the feedback and for the opportunity to clarify that while we don't contact customers regarding our security process or outcomes from those security process; we do take Security and our Terms of Service seriously and remove bad actors from our platform in addition to preventing bad actors from returning. We are reviewing the information you have provided with our Leadership to see what more can be done, and we appreciate you sharing your experience with us.
My thanks,
JM
Smooth transaction. Very professional. Very responsive and helpful when I had questions.
Date of experience: 15 August 2023
Date of experience: 27 August 2023
Dan.com is a Scam. We paid 2-3x to acquire the same domains with Dan.com over more than 28 accounts.
3 authorization links we were sent from Dan.com were bad. Customer support was uncoordinated, unhelpful, whom ultimately transferred 2 of our domains to a Dyna Account we don't have access to. 2 other domains, Dan.com sold them in the Market and were lost.
Authorization codes were often invalid, but Dan.com still charged $100 for re-sending the authorization codes.
Date of experience: 20 January 2024
Reply from Dan.com
Hello William,
Thank you for your feedback. The $100 fee is related to when a buyer is not responding to any of our messages. This would be 45 days late and after a high volume of reminders. In that event a late fee of $100 is charged. We appreciate you sharing your experience with us and helping us to understand how we can better meet our customers needs.
My thanks,
JM
Never heard of them b4, but the process was good and simple.
Date of experience: 17 August 2023
