Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 on catalyst #5641

Patrick3131 · 2020-05-19T09:11:59Z

[REQUIRED] Step 1: Describe your environment

Xcode version: 11.4.1
Firebase SDK version:6.24.0
Firebase Component: Crashlytics
Component version: 4.1.0
Installation method: CocoaPods

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

I have three different plists for iOS, macCatalyst staging and macCatalyst production. It works on iOS and staging. But for production it does not work and I run in to FIRCLSNetworkError Code=-5.

I checked if the bundle id's match, I added a run script and also tried the solutions from a similar problem: #4690

Researching I found a lot of related problems to the fabric implementation, but fabric is not connected to the project.

Do you have any other ideas?

Relevant Code:

2020-05-19 10:55:39.525825+0200 App[15152:114684] [Firebase/Crashlytics] Version 4.1.0
2020-05-19 10:55:39.560326+0200 App[15152:115166] [Firebase/Crashlytics] Packaged report with id 'censored' for submission
2020-05-19 10:55:39.630612+0200 App[15152:115166] 6.24.0 - [Firebase/Crashlytics][I-CLS000000] Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 "(null)" UserInfo={status_code=404, type=2, request_id=, content_type=text/html; charset=utf-8}

The text was updated successfully, but these errors were encountered:

TKBurner · 2020-05-20T21:04:24Z

Thanks. Can you let me know if you created this app in Fabric or if it was an app created in Firebase. Usually when we see issues like this, it's either that: 1 - the app is not fully activated on the backend. 2 - something is wrong with your integration of the Firebase SDKs. Usually it falls into the first category, in which case you'd need to clean your simulator and do a build and run event for the production version.

google-oss-bot · 2020-05-29T01:02:31Z

Hey @Patrick3131. We need more information to resolve this issue but there hasn't been an update in 5 weekdays. I'm marking the issue as stale and if there are no new updates in the next 5 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

thehavre · 2020-06-01T07:30:10Z

Hello there!

I have the same issue. (Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 with 404 error code)

Can you let me know if you created this app in Fabric or if it was an app created in Firebase?

It was created in the Fabric and now we migrated to the Firebase

you'd need to clean your simulator and do a build and run event for the production version.

I've done it also, no results.

A little bit more information in my case:
We are developing a brand new application under bundle id with existing app in store (wanna ship our new app as an update for the existing app). So is it possible that we are facing 404 connection error because there is somewhere in the Firebase exist the same app with the same bundle id? Unfortunately, I can't tell for sure is it true, because we haven't an access to the previous app code :(
(Also we pointed out App Store ID in the Firebase app creation, maybe it also may imply an issue, because there is another app in the App Store now)

P.S. One more thing: we have successfully configured iOS app in the same account for this project under another bundle id and it works. Issue had appeared when I tried to migrate to the new bundle id and create new app for it in Firebase

roskoff · 2020-06-03T00:35:57Z

I've got the same problem, after reading Upgrade to the Firebase Crashlytics SDK:

Step 3: Update your code

In Xcode, rebuild your app, then re-open your .xcworkspace file again.

my application finally got connected to the Firebase Console.

thehavre · 2020-06-03T17:09:26Z

@roskoff thanks
But I have migrated to the Firebase Crashlytics SDK successfully. Problem appeared when I changed bundle ID and created new iOS app in the Firebase dashboard

biomiker · 2020-06-04T14:36:41Z

I am seeing this also, and did not migrate from Fabric. This is a new project following the latest documentation.

thehavre · 2020-06-08T07:52:13Z

@TKBurner could you please assist on this issue?

thehavre · 2020-06-12T13:51:21Z

I have resolved this issue:
As I assumed, my issue (Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 with 404 error code) was related to the existing app in Firebase with the same bundle id. So I've requested from previous developers to remove theirs Firebase app and now I can recreate Firebase app without this settings issue, everything is fine :)

Macjon · 2020-06-18T10:24:38Z

Is it possible you can't register bundle identifiers with a "-"?
Because I'm getting this error because my bundle identifier contains a -.

yeuem141289 · 2020-06-20T01:01:02Z

After i use
pod 'Firebase/Crashlytics'
pod 'Firebase/Analytics'
This error disappear

google-oss-bot · 2020-06-25T01:03:08Z

Hey @Patrick3131. We need more information to resolve this issue but there hasn't been an update in 5 weekdays. I'm marking the issue as stale and if there are no new updates in the next 5 days I will close it automatically.

If you have more information that will help us get to the bottom of this, just add a comment!

michaeleisel · 2020-06-29T23:25:05Z

I can reliably reproduce this by setting up a new project and adding just pod Firebase/Crashlytics to the project. However, as with @yeuem141289 above, it goes away if I add pod 'Firebase/Analytics' as well

ehlersd · 2020-07-27T16:57:59Z

Is it possible you can't register bundle identifiers with a "-"?
Because I'm getting this error because my bundle identifier contains a -.

I have confirmed that this is a problem. By changing my bundle ID to remove any dashes, this resolved the Crashlytics problem.

Herbal7ea · 2020-08-04T17:31:06Z

I have this problem as well.
Brand new "app" in firebase.
v 4.3.1
No dashes in my bundle Id.
I am including both pod 'Firebase/Analytics' and pod 'Firebase/Crashlytics'

I am able to get our debug builds to work as other apps, but not release builds.

My error message is:
Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 "(null)" UserInfo={status_code=404, type=2, request_id=, content_type=text/html; charset=utf-8}

morganchen12 · 2020-08-10T15:18:56Z

Hey @ClayPwr, if you're seeing console errors you should file an issue at Firebase Support.

This is definitely a client-side bug, but it should not be causing console errors.

jakob-fiegerl · 2020-08-14T12:31:38Z

I had the same issue.
Solved it with by reading this: #4690 (comment)

I forgot to active Crashlytics for iOS.

jriskin · 2020-09-11T19:44:28Z

I'm having the same issue. I'm migrating from fabric and first it ran in to a case sensitivity issue. The bundle name in firebase has a single capitolized letter which made it not match. So i created a second new app, and now it give the FIRCLSNetworkError Code=-5 error. The bundleId DOES have a dash in it. But, i can't remove it since apple doesn't allow bundleId's to change and this is an existing app in the store.

morganchen12 · 2020-09-11T20:50:21Z

@jriskin you should file a ticket at Firebase Support, they may be able to help you on the Firebase project side of things.

Clem23 · 2020-09-24T11:50:04Z

Hi, I'm having the same issue as @jriskin. New app with "-" in the BUNDLE_ID.

grago · 2020-10-02T21:00:52Z

I'm experiencing this error too, i can't get Crashlytics to report crashes from my debug build. No dashes in the bundle id, and this is a new app, not imported from Fabric.

brascene · 2020-10-09T05:35:22Z

I've got the same problem, after reading Upgrade to the Firebase Crashlytics SDK:

Step 3: Update your code

In Xcode, rebuild your app, then re-open your .xcworkspace file again.

my application finally got connected to the Firebase Console.

Magically this solved my issue.

aditur2112 · 2020-10-16T18:05:04Z

com.moneygram.ro
App Id: 1:453676358633:ios:3b491035019f8480b88978
@TKBurner Can you please have a look?

I am having the same error. I have some apps migrated from Fabric whereas rest of the apps are new in single project.
The new apps are not sending any crash reports.
6.15.0 - [Firebase/Crashlytics][I-CLS000000] Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 "(null)" UserInfo={status_code=403, type=2, request_id=, content_type=application/json; charset=utf-8}

6.15.0 - [Firebase/Crashlytics][I-CLS000000] Skipping report with id 'c1b8aa111be04a078872ee0b7da42a68' this run of the app because Organization ID was nil. Report will upload once settings are download successfully
6.15.0 - [Firebase/Crashlytics][I-CLS000000] Skipping report with id 'd78d5bb2d0b0440ead37c3b6e6c031c4' this run of the app because Organization ID was nil. Report will upload once settings are download successfully

morganchen12 · 2020-10-16T18:43:30Z

@aditur2112 TKBurner no longer works on Firebase. Please file a support ticket via the link above.

aditur2112 · 2020-10-16T19:45:03Z

@aditur2112 TKBurner no longer works on Firebase. Please file a support ticket via the link above.
@morganchen12
Already done twice but with no response.
[EXTERNAL] Case 00091521: [Firebase/Crashlytics][I-CLS000000] Failed to download settings

com.moneygram.ro
App Id: 1:453676358633:ios:3b491035019f8480b88978

I am having the same error. I have some apps migrated from Fabric whereas rest of the apps are new in single project.
The new apps are not sending any crash reports.
6.15.0 - [Firebase/Crashlytics][I-CLS000000] Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 "(null)" UserInfo={status_code=403, type=2, request_id=, content_type=application/json; charset=utf-8}

6.15.0 - [Firebase/Crashlytics][I-CLS000000] Skipping report with id 'c1b8aa111be04a078872ee0b7da42a68' this run of the app because Organization ID was nil. Report will upload once settings are download successfully
6.15.0 - [Firebase/Crashlytics][I-CLS000000] Skipping report with id 'd78d5bb2d0b0440ead37c3b6e6c031c4' this run of the app because Organization ID was nil. Report will upload once settings are download successfully

javieramp · 2020-11-03T09:56:56Z

After added implementations of Firebase Crashlytics at iOS, app are not sending any crash reports. The error is:

Skipping report with id '7d0cf07ac7624f31838f32fcb8e8b11d' this run of the app because Organization ID was nil. Report will upload once settings are download successfully`

Steps:

Add pod lib pod 'Firebase/Crashlytics'
Add call init FirebaseApp.configure() to Appdelegate method application:didFinishLaunchingWithOptions
Add run script to Build Phases ${PODS_ROOT}/FirebaseCrashlytics/run

Next log:
2020-11-02 19:33:03.591891+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] [Crashlytics] Running on iPhone8,1, 13.7.0 (17H35) 2020-11-02 19:33:03.592892+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] [Crashlytics:Settings] No settings were cached 2020-11-02 19:33:03.593111+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] Root: /var/mobile/Containers/Data/Application/7A038883-7017-4513-99B9-FFC89509F830/Library/Caches/com.crashlytics.data/es.xxxx.dev.xxxx 2020-11-02 19:33:03.593756+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] [Crashlytics:Crash:Reports:Event] Registered Firebase Analytics event listener 2020-11-02 19:33:03.594150+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] Automatic data collection is enabled. 2020-11-02 19:33:03.615947+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] Unsent reports will be uploaded at startup 2020-11-02 19:33:03.616233+0100 Develop[3109:3821141] 6.18.0 - [Firebase/Crashlytics][I-CLS000000] Skipping report with id '7d0cf07ac7624f31838f32fcb8e8b11d' this run of the app because Organization ID was nil. Report will upload once settings are download successfully

Does anyone know what is causing this problem with the Organization ID?

After open ticket with Firebase support they send me next reply:

The second thing I noticed from the logs is that the Firebase SDK version being used is a bit old "6.18.0", the latest version is "7.0.0" If running "pod install" gives you the same version, you could try running the command "pod update" or "pod install --repo-update" to get the latest version.

This recent update Version 7.0.0 - October 26, 2020 works for me.
https://firebase.google.com/support/release-notes/ios#version_700_-_october_26_2020

google-oss-bot added the api: crashlytics label May 19, 2020

ryanwilson assigned TKBurner May 19, 2020

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darshankawar mentioned this issue Oct 1, 2020

[crashlytics] Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 "(null)" UserInfo={status_code=403, type=2, request_id=, content_type=application/json; charset=utf-8} firebase/flutterfire#3725

Closed

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morganchen12 closed this as completed Oct 16, 2020

morganchen12 added the contact-support-instead Please contact Firebase Support where you can share private info about your project and get help. label Oct 16, 2020

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Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 on catalyst #5641

Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 on catalyst #5641

Patrick3131 commented May 19, 2020

TKBurner commented May 20, 2020

google-oss-bot commented May 29, 2020

thehavre commented Jun 1, 2020 •

edited

roskoff commented Jun 3, 2020

thehavre commented Jun 3, 2020

biomiker commented Jun 4, 2020

thehavre commented Jun 8, 2020

thehavre commented Jun 12, 2020

Macjon commented Jun 18, 2020

yeuem141289 commented Jun 20, 2020 •

edited

google-oss-bot commented Jun 25, 2020

michaeleisel commented Jun 29, 2020

ehlersd commented Jul 27, 2020

Herbal7ea commented Aug 4, 2020 •

edited

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morganchen12 commented Aug 10, 2020

jakob-fiegerl commented Aug 14, 2020

jriskin commented Sep 11, 2020

morganchen12 commented Sep 11, 2020

Clem23 commented Sep 24, 2020

grago commented Oct 2, 2020

brascene commented Oct 9, 2020

aditur2112 commented Oct 16, 2020

morganchen12 commented Oct 16, 2020

aditur2112 commented Oct 16, 2020 •

edited

javieramp commented Nov 3, 2020 •

edited

Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 on catalyst #5641

Failed to download settings Error Domain=FIRCLSNetworkError Code=-5 on catalyst #5641

Comments

Patrick3131 commented May 19, 2020

[REQUIRED] Step 1: Describe your environment

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

Relevant Code:

TKBurner commented May 20, 2020

google-oss-bot commented May 29, 2020

thehavre commented Jun 1, 2020 • edited

roskoff commented Jun 3, 2020

thehavre commented Jun 3, 2020

biomiker commented Jun 4, 2020

thehavre commented Jun 8, 2020

thehavre commented Jun 12, 2020

Macjon commented Jun 18, 2020

yeuem141289 commented Jun 20, 2020 • edited

google-oss-bot commented Jun 25, 2020

michaeleisel commented Jun 29, 2020

ehlersd commented Jul 27, 2020

Herbal7ea commented Aug 4, 2020 • edited

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morganchen12 commented Aug 10, 2020

jakob-fiegerl commented Aug 14, 2020

jriskin commented Sep 11, 2020

morganchen12 commented Sep 11, 2020

Clem23 commented Sep 24, 2020

grago commented Oct 2, 2020

brascene commented Oct 9, 2020

aditur2112 commented Oct 16, 2020

morganchen12 commented Oct 16, 2020

aditur2112 commented Oct 16, 2020 • edited

javieramp commented Nov 3, 2020 • edited

After added implementations of Firebase Crashlytics at iOS, app are not sending any crash reports. The error is:

thehavre commented Jun 1, 2020 •

edited

yeuem141289 commented Jun 20, 2020 •

edited

Herbal7ea commented Aug 4, 2020 •

edited

aditur2112 commented Oct 16, 2020 •

edited

javieramp commented Nov 3, 2020 •

edited