Increase business value and stay relevant to customers using innovation and disruptive technologies in the telecom industry
Wipro’s Communications Business Unit provides technology that transforms operating models, improves customer experience and keeps client businesses relevant. Our team of ~17,000 across 36 countries supports over 40 of the world’s leading Communication Service Providers (CSP). Our outcome and accountability-based business models have helped a CSP in Africa standardize processes and derive business value worth US$1 b through shared services and a CSP in the APAC region create revenue growth potential of US$150 m through Big Data and next generation analytics. These – and other similar outcomes – have won us the Global Telecom Business Innovation Award from the World Quality Congress.
Wipro’s Digital BSS – Enabling a 5G Customer Experience
Communications service providers (CSP) are pressured by fast-changing markets, competitors and customer expectations to transform into digital service providers. Wipro’s digital BSS business solutions help CSPs accelerate their transformation journey and leverage emerging technologies to create services that generate new B2B revenue, build agility and reduce time to market. With an end-to-end portfolio specifically designed for CSPs, Wipro helps CSPs future-proof their enterprise from the inside out.
Leveraging public cloud, vertical sourcing, DevOps, and fully automated monitoring, Wipro helped T-Mobile optimize performance while reducing IT spend by 50%.
Mr.Laurent Mignet, Global Head – BI & Analytics from Bharti Airtel, talks about how Wipro’s ability helped them successfully transition from legacy to new stack.
Simplified, predictive, and preventive analytics-based solution implemented to improve SLAs & lower operating expenditure while reducing the number of issues for the customer
The network provider leveraged a real-time insights platform with the capability to process 15 billion events a day and a real-time personalized campaign management solution to smart-connect with its subscribers across digital channels
Wipro helped Telenor India, a leading mobile operator, achieve best-in-class service reliability
and assurance by reducing IT incidents by a whopping 89%
Wipro, leveraging industry expertise and RAPIDS solution framework using Oracle Cloud based service delivery platform, delivers market leading digital customer experience for Vodafone
Wipro delivers high levels of efficiency, consistency and excellent user experience to support NBN’s enterprise wide end user technology and IT Infra operations transformation.
Wipro enhanced the customer satisfaction for Telenor and achieve best-in-class service reliability and assurance by reducing IT incidents by a whopping 89%
Wipro enhanced the customer satisfaction for Telenor and achieve best-in-class service reliability and assurance by reducing IT incidents by a whopping 89%
Wipro delivers high levels of efficiency, consistency and excellent user experience to support NBN’s enterprise wide end user technology and IT Infra operations transformation.
Mr.Laurent Mignet, Global Head – BI & Analytics from Bharti Airtel, talks about how Wipro’s ability helped them successfully transition from legacy to new stack.
Wipro, leveraging industry expertise and RAPIDS solution framework using Oracle Cloud based service delivery platform, delivers market leading digital customer experience for Vodafone
The Innovation Awards ceremony at TCO2019 recognized clients who are using Topcoder to deliver cutting edge solutions in technology to get something truly challenging done.
Technology is complex. And making technology better takes time, dedication, talent, and lots of people.
Digital
Empowering A1 Telekom to Reinvent itself with Digital Transformation
A1 Telekom sought to evolve its business and improve customers’ brand experience. The network operator knew digital transformation was a critical step, but it needed a partner to support the technology implementation and to facilitate an enterprise-wide change in mindset. A1 Telekom engaged Wipro for this end-to-end transformation, which also helped the company learn how to be digitally self-sufficient over time.
Communications service providers (CSPs) are cautious about the GenAI revolution. For years they have invested significantly in AI, hoping to drive automation and efficiency across their business operations...
The healthcare industry is moving away from a hospital-focused structure to a patient-focused structure. Healthcare operators are predicted to spend $76 billion on 5G digital transformations by 2026 to make this future a reality.
The telecom application stack is going through a phase of significant change: it is being moved from data centers to cloud infrastructure. This switch puts immense pressure on legacy systems to get acclimatized to the digital environment. Traditional ways of operations do not do justice to the application landscape. In the new environment, digitalizing operations becomes an essential.
5G, IoT, and Edge Cloud offer huge potential for operators to increase their revenue multifold, by transforming the way they offer services to their customers. However, the cost around new spectrum, new radio, 5G core and control plane elements, increased capacity & low-latency transport network, virtualization/containerization, slicing & orchestration requirements all make the cost management and transformation a key compulsion for operators. Many top tier-1 operators have already taken up Network Optimization and End-to-end Network Lifecycle Automation as visionary projects to optimize costs.
As telecom networks are moving from 4G to cloud-native 5G, OEM vendors are evolving their products / solutions from legacy to virtualized network functions (VNF).
Today, globally, many mergers and acquisitions are happening in the telecom space to help companies reduce cost, gain significant market share, offer multiple services to customers, and venture into inaccessible markets.
In today’s ever-changing world of telecommunications, Communication Service Providers (CSPs) are required to operate with great flexibility to scale up, scale down, or evolve services at high speed. Additionally, there is tremendous pressure on CSPs to reduce CAPEX and OPEX through reduced equipment costs, thus making Network Virtualization inevitable. Every communication service provider will have to go down this path. With 5G around the corner, many have already started with this initiative.
This paper talks about moving toward a realistic and functional DevOps culture from current dev and ops model without creating a huge disruption in ongoing business.
In today’s age of rapid technological transformation, IoT is playing a pivotal role in bringing together all the devices and things in the world and connecting them to the internet.
As telecom networks are moving from 4G to cloud-native 5G, OEM vendors are transforming their products/solutions from legacy to Virtualized Network Functions (VNF).
Digital transformation represents a comprehensive approach of modernizing fixed and wireless networks, enabling operators to readily introduce advanced services and streamlining business processes.
Digital service providers need to embrace intelligent operations as one of the key differentiators by adopting and implementing an automated solution that incorporates cognitive automation, AI and machine learning, which are critical dimensions of a digital mindset.
The new-age digital service provider is being increasingly viewed as a software shop/market place by new-age consumers. Consumers like to see and access all services under one roof.
The telecommunications industry has constantly been disrupted by the introduction of new technologies. Communications Service Providers (CSP) have to continuously adapt to changes demanded by the introduction of newer technologies.
Digital transformation represents a comprehensive approach of modernizing fixed and wireless networks, enabling operators to readily introduce advanced services and streamlining business processes.
The next generation digital OSS will need to be agile, near real-time, predictive, service-aware and self-organized, and enable management of hybrid networks, demanding a revisit in the way inventory solutions need to be imagined to be future-ready.
A combination of enablers like analytics, automation, personalization, social media integration and omni-channel experience, among others, enhance customer experience.
If a customer has opted for a bundled product typical of pre-paid usage, shouldn’t he or she be able to trade unused minutes for extra text messages, video downloads or internet access in real time (or the other way around)?
Learn how Wipro and Orchestral networks are coming up with smart ways of tackling financial problems faced by small-large telcos due to ineffcient management information silos
Operators in consumer mobile business are under enormous pressure –while revenues from services are falling, high costs deter
operators from reaching under-served population in far-flung areas. Operators address this limitation through multiple channel partners.
When lack of timely insight and delayed response can translate into loss of revenue you might need to switch to better data analytics system. Read more
When 60% of the world is moving towards owning smartphones, and embracing the digital lifestyle, how should Telcos use this growth opportunity for increasing their businesses
How will the mobile ecosystem - from operator to content provider and the subscriber benefit with the exponential increase in the new age telco technologies like 4G to LTE and from LTE to the next gen? Are the telcos ready for the big change?
Technology enablement plays a crucial role in tracking customer needs that are expressed through different channels; a platform based approach will help telcos improve customer satisfaction and thereby improve revenues. It’s time for telcos to relook at Service Assurance strategy.
‘Enterprise’ and ‘escalations’ have become
synonymous in telco world. With customers
having greater control on their services and
requests, telcos will have to deal less with the
discontent amongst their enterprise customers.
As we look forward to a 5G enabled world, the "Connections that matter" the most are customers, employees, partners and the network. Wipro's innovative solutions and frameworks around 5G, Automation, Security, IoT, Industry 4.0, Digital and ‘New Ways of Working’ are designed to help Telecom operators to positively impact the connections that matter.
Communications Service Providers (CSP) are embracing the journey to transform into ‘Digitally driven’ Enterprises by investing in the capability to harness data to deliver better customer and service experience while evolving the cultural DNA of their organization.
The new-age digital service provider is being increasingly viewed as a software shop/market place by new-age consumers. Consumers like to see and access all services under one roof.
Communications service providers (CSP) are pressured by fast-changing markets, competitors and customer expectations to transform into digital service providers. Wipro’s digital BSS business solutions help CSPs accelerate their transformation journey and leverage emerging technologies to create services that generate new B2B revenue, build agility and reduce time to market. With an end-to-end portfolio specifically designed for CSPs, Wipro helps CSPs future-proof their enterprise from the inside out.