UserTesting Human Insight Platform | Improve Customer Experience (CX)

Because yourcustomer'sfeedbackmatters.
Transform how you build products and experiences with UserTesting
How it works Contact sales
Join us at THiS 2024
Join us in Austin for The Human Insight Summit (THiS), UserTesting’s annual customer conference October 28-30, 2024.
Learn more

Because yourcustomer'sfeedbackmatters.
Transform how you build products and experiences with UserTesting
How it works Contact sales
Join us at THiS 2024
Join us in Austin for The Human Insight Summit (THiS), UserTesting’s annual customer conference October 28-30, 2024.
Learn more
Insights delivered in 2 weeks
New packages for small businesses and startups
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Powering over 3,000 of the world’s top brands

How it works

Remove the guesswork and create better experiences

Boost consumer trust with a frictionless financial experience

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See all customer stories

Remove purchase barriers and improve the buyer experience

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See all customer stories

Improve healthcare experiences and drive loyalty

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Create binge-worthy experiences with audience insights

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Improve your products and services to drive loyalty

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We love our customers

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Trusted by leading brands

4.5/5

4.2/5

4.1/5

To help our customers launch the most compelling digital experiences, we partner with UserTesting to bring human insight into our design process, empowering us with a higher degree of confidence.

Jaime Vasquez Principal Experience Architect & Digital Strategist, Adobe Consulting
Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.

Tom Lorusso Xbox Principal User Research Manager, Microsoft
In the race for high quality human insights, nobody beats UserTesting. We recruit target users and complete our tests in hours, not weeks. It's our insight engine -- the power unit behind our momentum -- and a key reason why our remote design sprints are seen as so successful by our business leaders.

Sam Howard Senior UX Researcher, DAZN

A tool like UserTesting makes it much easier for us to understand how customers are using our solutions, and negates the need for additional time-consuming research."

Shamraiz Gul Senior UX Lead, Finastra
UserTesting empowers us to have a much more strategic approach than NPS alone because it delivers far richer human insight.

Grant Yurada Senior Manager, UX Product Design
UserTesting has totally changed the perception about user research being an expensive and time-consuming process.

Harsha Thayi Senior Manager, User Experience, T. Rowe Price
UserTesting enables us to validate what the customers think and feel - especially as the customers change and the market evolves.

Luz Urdaneta Performance Marketing Manager, Everypaw Pet Insurance

We had to figure out the ‘why’ before we could get to the ‘how.’ Understanding ‘why’ became our goal…. When we couldn’t ask ‘why’ anymore, we felt like we were getting closer to the answer.

Travers Korobanik Associate Manager, Experimentation & Research, Walmart Canada
UserTesting helped us better understand how our customers feel, allowing us to produce more meaningful experiences for them - ones that not only get the job done, but help them feel good about doing it with us.

Ki Arnould Senior UX Researcher, The Home Depot
UserTesting means we can reach out to customers remotely - at their homes in London or at their offices in New York. Having diverse perspectives for all the products we create is vital to our success.

Omar Musa Director of Product Design & UX, Burberry

Talking to patients builds empathy for the patients, and helps us understand the ‘why’ behind whatever we decide we are going to build.

Frank Rosile Product Development Manager, covermymeds
We can co-create digital and product experiences with our target customers on a daily basis with UserTesting. No other solution makes it easier and faster to be Customer First, regardless of what we’re building.

Jiaqi Mao Growth Hacking Lead, Digital Marketing and Ecommerce, Philips
The breakout session on storytelling was amazing! I can't say enough good things about the presenters on their content.” 

Victoria Della Sala Human Factors Design Engineer, Medtronic
Human insight helps us create a better customer experience by truly understanding what’s behind the data we have.

Daniele Catalano UX Designer & Researcher, EssilorLuxottica

Moving into digital is an area that we have been doing for some time and are continuing to move forward in. And so learning about how users are using those products and how to best deliver them helps us grow the entire company.

Matt Boogie Chief Technology Officer, The Philadelphia Inquirer
People love Flow. They actually use it a lot. And they love the simplicity of it. But sometimes Flow needs a bit more guidance in the way it behaves - and that’s where UserTesting contributors helped us understand how to refine the feature.

Laurent Pinjon Head of Design Operations, Deezer
We're so much closer to the customer now. And that's made our whole company better.

Margaret Wilhelm Vice President, Customer Insights, Fandango
With human insight from UserTesting, NBCUniversal's global Identity solution has proven to be the most significant feature launch to date, bringing the widest impact to all our consumer touchpoints across all our network brands.

Josh Snow SVP, Product and Design, NBC Universal

We study our users at both the micro and macro levels. UserTesting is an integral component of our development cycle as it helps us scale our products from now to the future.

Abhijeet Bhattacharya Senior Director - Product and Experience Design, ADT
UserTesting helped us understand what our users needed on both a UX and emotional level.

Melanie Perkins Founder & CEO, Canva
UserTesting allowed us to optimize our customers' search experience resulting in increased conversions and bottom-line revenue.

Hernan Savastano VP of User Experience, Zillow
This study has helped our team effectively identify and advocate for changes across the company that prospects and customers actually want based on their journey, which is our ultimate goal.

Ashley Chinzi CX/UX Researcher, GoDaddy

Solutions for all teams

For Digital product teams
Validate concepts, get customer feedback, and discover needs to help improve digital experiences.
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For UX research teams
Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.
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For Product and Design teams
Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.
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For Marketing teams
Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.
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For Executives
Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.
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For Startups
Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.
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For Small Businesses
Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.
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For Mid-Market
Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.
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For Enterprise
Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.
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Automotive
Get customers where they need to go with exceptional automotive experiences
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Consumer Technology
Keep up with the rising demand for exceptional technology experiences
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Ecommerce
Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight
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Financial Services
Innovate and optimize experiences to drive trust and customer loyalty
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For Gaming & Gambling
Up the ante with winning gaming and gambling experiences
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For Healthcare
Understand and empathize with patients to improve healthcare experiences and drive loyalty
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For Media and Entertainment
UserTesting platform gives media & entertainment companies insights to improve CX. Usability testing helps improve your user's journey and experience. Learn more
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For Travel and Hospitality
Exceed traveler expectations for health, safety, and personalized, memorable experiences
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Integrations and plugins
See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.
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Mobile application testing
Mobile application testing
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Customer empathy for every experience

Whether you're focused on UI, UX, CX, or something else altogether, check out these resources to learn more about keeping your customer at the center of the experiences you create.