25,071 total
The best thing about Aardy is the customer service. I made a mistake on the online form and had questions about the I selected, and in both cases my issues were resolved quickly by an agent on the phone. There was no recorded message; a service agent answered immediately and was polite and competent. I also liked the 10-day look-it-over period during which time I could cancel if I changed my mind. A great experience.
Date of experience: May 29, 2024
Spoke to Ms. Maranda M. Yesterday received information and an email about the policy I was enquiring about. Today Ms. Sylvia helped me purchase the policy, she took all the information and was very professional, knowledgeable, and provided great customer service. Both ladies were fantastic, I will tell others of AARBY and will use this service again. Thank you.
Date of experience: June 15, 2024
I have researched and spoken to several representatives and chat bots trying to nail down my medical supplemental coverage. Melanie was the only one who made it clear what was involved and how it could work without trying to push more expensive policies that I actually didn't need. She was pleasant, related, human, knowledgeable and efficient! I think this is not only her, but a great reflection on the AARDY.COM team!
Date of experience: June 14, 2024
Silvia was extremely knowledgeable about the policy language. My friend and I are both former insurance agents and combed through the specimen policies before talking to Silvia. She was able to answer all of our questions and made us feel very comfortable about the policy we ultimately chose. She spent ALOT of her time with us and we really appreciated her attention to our sometimes overthinking the policy terms.
Thank you Silvia!!!
Date of experience: June 14, 2024
This is definitely a 5 Star Review ! My representative is amazing. She is patient, easy to understand, and fluent in trip insurance detail. She happily guided me until I understood what to buy (I'm a first timer). I believe her name is Melanie. (starts with a "M")
Thank you
Date of experience: June 09, 2024
Reply from AARDY
Thank you for the kind review, Nellie and thank you for your business! Because we are always striving to give the best customer service in the industry, we would love to know what we could have done differently to earn a 5-star review. Please reach out if you have the time!
We used Aardy for a 2023 overseas trip and we very happy with the assistance and service. Thus, it naturally made sense to use the company again. George and Miranda could not have been for helpful, cordial, and professional. Being our second time, it made the process that much more comfortable and easy. My main concern is having health and cruise evac coverage, and I am again confident that we have that sufficiently covered.
Date of experience: June 14, 2024
Amazing, Quiet, and Efficient Customer Service and Care. I made a small mistake while creating our policy. When my husband saw it, I immediately reached out to AARDY. Roy, assisted me in getting the errors corrected. He was patient and very kind. I will recommend this service to all my travel buddies.
Date of experience: June 13, 2024
Shanna was extremely helpful and awesome. She answered all of my questions and I was able to get 2 policies for my future trips. I was referred by Emma Cruises (an awesome youtuber). The pricing and coverage seems to be head and shoulders above the cruise line.
Date of experience: June 16, 2024
Sylvia was amazing! Super nice, incredibly knowledgeable and so patient with us and many questions! Think ten of us buying from her!
Best customer service in a long time. Breath of fresh air!
AARDY will be my go to for all Travel Insurance!
Jenn
Date of experience: June 14, 2024
Destiny was great! Answered all my questions, placed the travel/accident policy we needed for our trip in surprisingly short order. She is polite, professional and courteous. She apparently does a great job for her company.
Date of experience: June 13, 2024
Janet spoke with me in depth about concerns/options available for medical coverage for upcoming trip . I took time to digest info and called her 2weeks later. She remembered our conversation and we picked up where we left off. At this point i was ready yo purchase policy.
Date of experience: June 04, 2024
The agents who helped me (Felicia in the online chat and Sylvia on the phone) were so helpful. Sylvia was knowledgeable, patient, explained everything clearly. I got a fair price, as well. Excellent! I highly recommend!
Date of experience: June 14, 2024
I purchased several different insurance policy plans and wasn’t sure how to choose the best one for each scenario. Amanda made the selection process so very easy as she was quite knowledgeable! Her recommendations and expertise pointed me in the right direction! Thank you, Amanda!
Date of experience: June 13, 2024
The staff are very nice and helpful. I had the pleasure of talking to Denise W. who was awesome and offered me the best recommended policy for my situation.
Even when I did a mistake in specifying my return date, she was more than happy to help adjust the policy.
This office is great and I wish them all the best.,
Date of experience: June 15, 2024
I was in contact with Peter and he answered my questions fully and never seemed rushed. He explained features of the plan in an understandable way and did not rush the call or rush me to make a decision. When I called back to order the plan I asked for him because I had confidence in him.
Date of experience: June 14, 2024
I had two separate phone experiences today when inquiring about purchasing travel/cruise insurance. First was Destiny and she was wonderful, knowledgeable and very helpful. Tonight it was Peter and he was the closer, providing all the answers to our questions as this was for our first cruise and as we purchased the policy.
We were recommended AARDY by Emma Cruises and thankfully we took her advice!
Date of experience: June 11, 2024
Shanna was terrific. She was prompt, friendly, knowledgable, and patient. She answered my questions. She followed up. She looked at various alternatives for me. She sent me emails with information. There was no waiting on hold for someone to answer my calls. There was no machine answering service. When I called to talk with Shanna, another person got her on the line quickly. Very pleased with Shanna and with the company!!
Date of experience: June 13, 2024
Agent (Destiny) was beyond fantastic. She clearly and patiently helped me explore and understand the various options. Ended up with an AARDY policy which was the best trade of features versus cost. Hope I don't need it, but I feel more secure now!
Date of experience: June 13, 2024
Shanna was awesome!
She was very knowledgeable and answered all our questions very clearly.
She was also patient and courteous.
We had a great experience and she signed us up quickly and easily.
Date of experience: June 14, 2024
On the phone, Peter was very helpful answering questions and making sure I was purchasing the best policy for my trip.
Date of experience: June 14, 2024
Reply from AARDY
Thank you for the kind review, Michael and thank you for your business! Because we are always striving to give the best customer service in the industry, we would love to know what we could have done differently to earn a 5-star review. Please reach out if you have the time!
