Only authorized Exchange customers can order from the all services Exchange Online Store and online Mall. Since we are unable to validate eligibility online by viewing each customer's Identification and Privilege Card, we must validate eligibility through the Defense Enrollment Eligibility Reporting System (DEERS) and therefore the only information available for eligibility validation purposes is social security number and date of birth. For this reason, the first time customers log-in to our site we are required to obtain the last 4 digits of social security number, along with date of birth and last name. The first time customers enter our site, however, they will be required to change their social security number to a new Username. Please be assured that we do not retain your social security number outside of the DEERS system and we take every measure to safeguard your personal information (for further information refer to our Online Safety Guarantee).
Except for verifying patronage eligibility or authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are not used for any other purposes and are scheduled for destruction in accordance with AAFES internal guidelines.
If you have any questions or comments about the information presented here, please visit our Contact AAFES page.
