Contact us
We're here to help
How do you want to contact us?
Email us via our web form
Email us if your question is not urgent. We respond on average within 3 working days. Do you need a quick answer? Call or chat with us.
A question or complaint about your bill, customer zone, order?
A commercial inquiry?
Do you have a technical problem with your internet, TV, or mobile?
Call us or chat with us for a quick solution.
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
For the best experience, make sure to have your line number, customer number, and the last 4 digits of the paying bank account number at hand. Proximus Assistant, your virtual companion, is available 24/7. Ask her your question, and she'll assist you right away or direct you to the most qualified person during our service hours.
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 10 PM
Weekend: from 9 AM till 10 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us:
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
For the best experience, make sure to have your line number, customer number, and the last 4 digits of the paying bank account number at hand. Proximus Assistant, your virtual companion, is available 24/7. Ask her your question, and she'll assist you right away or direct you to the most qualified person during our service hours.
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM (till 6:30 PM for payments)
Saturday: from 9 AM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
At peak times, waiting time may arise. In a hurry? For these topics you find the answer easily on our website:
Still not helped? Call us
0800 55 800
From abroad:+32 475 15 60 30
Proximus Assistant welcomes you 24/7
For the best experience, make sure to have your line number, customer number, and the last 4 digits of the paying bank account number at hand. Proximus Assistant, your virtual companion, is available 24/7. Ask her your question, and she'll assist you right away or direct you to the most qualified person during our service hours.
Find out moreOur colleagues are available
Lost or stolen mobile: we'll block your card immediately, 24/7
Weekdays: from 8 AM till 20 PM
Saturday: from 9 PM to 5:30 PM
Outside our service hours: Proximus Assistant 24/7
You can also contact us in the following ways
Or find the answer on our website!
Consult our FAQs, interesting articles and clear instruction videos.
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